Holiday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites DowntownHoliday Inn Hotel & Suites Downtown

Praised by guests for its location, cleanliness, and suites with kitchenettes

Pros
  • Free wireless Internet in guest rooms and public areas
  • Several reviewers described their rooms as clean and spacious
  • Several guests found the in-suite kitchenettes to be an added convenience
  • A few reviewers complimented the view of the Parliament buildings from their rooms
  • Many guests found the hotel conveniently located for exploring the downtown area on foot
  • The staff were complimented by many guests, for their friendly and efficient service
Cons
  • Several reviewers complained that there were not enough parking spaces to accommodate all guests
  • A few guests found the $17 per day parking fees expensive
  • Several reviewers were unhappy with the breakfast service at the on-site restaurant
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated May 24, 2012
Overview
Holiday Inn Hotel & Suites Downtown is located on Cooper Street at the intersection with Cartier Street, in Ottawa, Ontario. This hotel is two blocks south of Confederation Park and Ottawa City Hall on the west side of the Rideau Canal.

This property is 100% smoke free and consists of 229 guest rooms and 44 suites on 16 floors (with 3 executive floors). All units include individual climate control, windows that open, heated bathroom floors, free wireless Internet, and select standard double rooms are equipped with a kitchentte (including a microwave, fridge, and toaster). Pets stay for free and are not restricted by size. Parking is available on site for $17 per day.

Hotel amenities include a business centre, fitness facility (equipped with cardio and weight machines), an ATM, meeting space with catering services, coin operated laundry machines, and valet dry cleaning (at an extra charge).

Guests at this hotel have a couple of dining options. Room service is available from 7:00am - 11:00pm. While the full service on-site restaurant, Lanes, serves breakfast, lunch, and dinner and operates from 7:00am - 10:00pm.

This hotel is located in a neighbourhood called the Golden Triangle, which provides easy access to many downtown Ottawa attractions on both sides of the Rideau Canal. Guests at this hotel can walk to the Rideau Centre (shopping mall), Ottawa Conference Centre, and Byward Market (all-season farmer's market, boutique shopping, and restaurants) within 15 minutes via the Laurier Avenue bridge. On the west side of the canal, guests will find the National Arts Centre, which features orchestra, opera, ballet, and theatre performances, an 8 minute walk away (north on Elgin Street). Travelling further north on Elgin Street are the Parliament buildings, about an 18 minute walk away from this hotel. The Ottawa International Airport (YOW) is about a 23 minute drive from the property (walking and driving time estimates: Google Maps).

Verified by a Front Desk Agent on May 18, 2012: On-site restaurant operates from 7:00am - 10:00pm; and parking fees are $17 per day.
more
The Good
Of the reviews used for the analysis, most guests described having a positive experience and many reviewers said they would return.

The central location of this hotel was a highlight for many reviewers. One guest said the property was within, "easy walking distance to the [Byward] Market, canal, and Parliament Hill." A few reviewers, who stayed at this hotel during Ottawa's annual Winterlude festivities, mentioned that the hotel was a five minute walk from the canal for ice skating.

Many guests seemed to agree that the rooms were clean and spacious, and that the property, in general, was well maintained. A couple of reviewers also found the beds and pillows to be comfortable. A few guests complimented the view of the Ottawa skyline and the Parliament buildings from their rooms. While several other guests found the in-suite kitchenettes an added convenience. 

The customer service from the front desk staff was highly praised by many guests. Several reviewers described the staff as friendly, welcoming, and helpful. A couple of guests mentioned that the staff readily provided recommendations for restaurants and attractions, maps, and directions.

Features of the hotel, such as the free wireless Internet, no fee for pets, and the heated bathroom floor were noted by some guests as value added features.
more
The Bad
While most reviews, of those used for this analysis, described positive experiences at this hotel, there were some common concerns.

There were several complaints about the limited amount of parking available on site. A few guests were unable to find a space and were left to find parking elsewhere, while other reviewers found the $17 per day parking fees expensive.

Several reviewers found the breakfast service at the on-site restaurant to be poor. A few guests complained about the food quality, while a couple of other reviewers thought the service was slow. A couple of guests were unhappy about the prices and specifically noted that a glass of juice costs $4.95. 

A few guests found the wireless Internet service slow and one guest described it as "glitchy". A few other reviewers complained that the elevators were small and slow. A couple of guests thought that while the rooms were spacious, the bathrooms were small and a couple of reviewers mentioned that their in-room televisions were not working properly during their stay.
more

Show Sources
Sources
TripAdvisor.ca ranked this hotel # 28 out of 62 properties in Ottawa, based on 114 reviews.

Hotels.com gave this hotel an average score of 4.2 out of 5.0, from 54 guest reviews.

CanadianHotelGuide.com gave this hotel an average score of 8.1 out of 10, based on 11 reviews.

Expedia.ca gave this hotel an average score of 4.1 out of 5.0, with 90% of 10 guests recommending the property.

Verified by a Front Desk Agent on May 18, 2012: On-site restaurant operates from 7:00am - 10:00pm; parking fees are $17 per day.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.2
Very Good

Rated 8.2/10 based on 464 reviews

Ranked #23 out of 67 hotels in Ottawa


8 out of 10 | Chandrakant stayed August 20, 2012

"Overall completely satisfied. Excellent customer service."

"Overall very good value for money."

more

8 out of 10 | Mary stayed March 18, 2012

"not cheap but excellent"


8 out of 10 | Tanya stayed August 07, 2011

"I love the location of the hotel its downtown in the heart of Ottawa, walking distant to all the local restaurants or bars. The room was great it come with a little kitchenette. The only bad part of my stay was the room services were way too early to clean the rooms around 9:30am still sleeping! Overall the hotel service was Good."

more

7 out of 10 | Verified Guest stayed April 27, 2011


10 out of 10 | Donna stayed February 20, 2011

"Super clean fabulous suite with a beautiful view of Ottawa."

"Everything we experienced at this hotel was great including the fabulous view of Ottawa. Our suite was beautifully decorated, organized and super clean. It was so nice I didn't want to leave. The staff were great and informative when asked a question and check-in /check-out was fast. Thanks for making our stay so pleasurable. I will definately book this location again."

more

9 out of 10 | Dan stayed October 26, 2010

"From a Parapelgic's perspective this hotel is awesome!!!!!!!"

"We were so impressed with the quality, cleanliness, customer service and all the amenities! We didn't run in to one staff memeber of the hotel that didn't place us as their own priority! They were all so helpful and even the maintenance people were so curtious and helpful. The only draw-back for us was the handicapped shower in our room. My husband didn't feel he could use and so I tried from his perspective. In our case his paralysis makes for using it, too difficult. Not the fault of the hotel. We Were SOOOOOO impressed and appreciative of everything. We ran in to probelms due to his handicapped issues which caused us to be checking out well over an hour to two over the regular check-out time. When I ran in to the complications I phoned down to explain and they were so wonderful and told us not to worry about the time for check-out. On behalf of my husband and myself thank-you for being so kind and understanding. We would highly recommend this hotel to others. Especially ones in our possition. The handicapped parking by the accessible elevator was tremendously advantageous and helpful for us. Thanks again!!!!"

more
show older reviews

9 out of 10 | Lynn stayed August 09, 2009

"Everything about this hotel was excellent - right from check in until check out. Staff were very knowledgeable, and happy to answer questions and help any way they could. We were in Ottawa to see our daughter who is a member of the Ceremonial Guard. The gal at the front desk advised us of a short cut to get to Parliament Hill, and not only answered my questions, but assured me I was not interrupting her duties, and answered each question with more than just a yes or no. Wish I could remember her name, but she was on duty at 4:00 - 4:30 when we checked in. She also added a note to our file as I was concerned that we would get back to the hotel a little late after watching our daughter participate in the changing of the guards. The hotel is in an excellent location, as we were able to see our daughter's bus arrive at the guard's staging area. Hotel was very clean, and every staff member was friendly, helpful, and even suggested a few attractions we should check out after the presentation of Fortisimo Saturday night. We do plan to return to Ottawa before she finishes up with the Ceremonial Guard for the summer, and as she will be a member of the guard for the next 4 years, the Holiday Inn is the ONLY hotel we will reserve a room from. Thank you so much for adding to the enjoyment of our weekend."

more

8 out of 10 | Monica stayed August 08, 2006


9 out of 10 | Glenn stayed July 31, 2006

"needs a pool or a hot tub."

more

8 out of 10 | Suzanne stayed July 10, 2006

"Our room was decorated with good taste and well looked after. At the 11th floor, the view was great (parliament side). Lane's restaurant at the desk level was very decent, and we enjoyed the breakfast service at our room. Our request for a room far from the elevators was kindly taken into account, as also that of checking in a little earlier (we had a wedding downtown at 4pm). The bathroom was rather small (we had a standard room with a queen size bed), and the tub was too small to really take a bath (even for a 5' tall person). There was also a rather bad contingency: we arrived at the beginning of the Blue Fest, so that it was absolutely impossible to have quietness into our room from 11am till 11pm, for the two days we were there!! Not being aware of the fact that the hotel was a direct neighbour of the event, and having specifically asked for (and even insisted on) having a quiet room, we were surprised and very disappointed that the personnel of the hotel didn't inform us of this situation when we booked the room."

more

9 out of 10 | Paul f stayed June 30, 2005

"You could use high speed internet"

more

10 out of 10 | Dari stayed February 08, 2004

"I stayed here last year as well and that's why I returned to it again this year. This year, however, it had been renovated and it was more lovely than in 2003. What a find!!!"

more
Map Marker Holiday Inn Hotel & Suites Downtown
111 Cooper Street, Ottawa, ON