Holiday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-NepeanHoliday Inn Express & Suites Ottawa West-Nepean

Holiday Inn Express & Suites Ottawa West-Nepean

8.8 | Very Good

Clean and spacious rooms with exceptional staff, offering good value

Pros
  • Free WI FI, free parking, free hot buffet breakfast
  • Guests commented on clean comfortable rooms
  • Excellent staff, according to guests
  • Guests felt that there was good value for the price paid
Cons
  • Some guests said the breakfast was low quality and the buffet was not kept fully stocked
  • A few guests felt that the pool was small
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated Aug 1, 2014
Overview
This hotel is located in the west end of Ottawa (just under a 20 minute drive to the downtown area) and is often used by guests who have business in the Kanata area (called the "Silicone Valley North") of Ottawa. Given its proximity to the Queensway Carleton Hospital (approximately a 6 minute drive), it is convenient for patients and their families as well. On-site amenities include a gym and an indoor heated pool.

Guests have their choice of a variety of rooms at this non-smoking hotel, including Standard rooms and more spacious Suites, which include a kitchenette. In all rooms, guests can expect WI FI, a 37-inch flat screen TV, voicemail, a hair dryer and an iron and an ironing board. Guests can park for free on site, and pets are not allowed at this hotel.

While there is no on-site restaurant, there are a number of restaurants within walking distance of this hotel. Guests are also welcome to a complimentary hot buffet breakfast daily.

As this hotel is slightly removed from downtown (and from a number of the main Ottawa attractions), guests will likely need a vehicle to get around. The Rideau Canal, Parliament Hill and the Byward Market are all about a 20-25 minute drive away. For guests in town for a concert or for a hockey game, Scotiabank Place is less than a 15 minute drive west of the hotel. Guests travelling by air should know that it takes about 28 minutes (27.6km) to travel between the hotel and MacDonald-Cartier International Airport (YOW) (distances and driving times estimates: Google Maps).

Check-in is at 3:00pm, while check-out is at 11:00am.

Confirmed with a front desk agent: WI FI, parking and breakfast (call date: July 5, 2012).
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The Good
For guests that enjoyed their stay, much had to do with service from staff and an appreciation for the size and the cleanliness of the rooms.

Staff received praise from guests, who described them as "pleasant", "knowledgeable" and "courteous". There were a few guests that had special needs and requests, who felt that staff were very accommodating and quick to respond. There was an indication from guests that this high level of customer service was uniform throughout the hotel, from the front desk to housekeeping.

One guest said that their room was "spacious, clean with comfortable beds". Another guest said that their bathroom was "clean and modern". Common areas were clean and well maintained, according to a number of guests.

There was good value for money paid, according to several of the guests, who used words like "good price".

There were a few additional comments from guests who appreciated the ample parking, and who enjoyed the gym.
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The Bad
While many of the comments used for this particular analysis were full of praise, there were a few common complaints and suggestions for improvements from guests.

While the complimentary hot breakfast buffet was a positive feature for a number of guests, some guests felt that the quality of food was lacking. What was a particular problem for a few guests was that the buffet kept running out of food, and was not quickly restocked.

A few guests had some issues with the on-site amenities. Some felt that the pool was small, and that the water was cloudy. Another guest found that the water cooler in the gym was not adequately stocked.  

There were some periperhal comments on things like slow WI FI connections and rooms not being ready on arrival.
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Show Sources
Sources
Confirmed with a front desk agent: WI FI, parking and breakfast (call date: July 5, 2012).

TripAdvisor.com guest reviewers ranked this hotel #1 out of 62 Ottawa hotels, based on 32 reviews.

Booking.com guest reviewers rated this hotel 9.2 out of 10, or "superb", based on 6 reviews.

Hotels.com guest reviewers rated this hotel 4.6 out of 5, or "outstanding", based on 32 reviews.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.8
Very Good

Rated 8.8/10 based on 320 reviews

Ranked #10 out of 67 hotels in Ottawa


7 out of 10 | Ashley stayed March 11, 2012


10 out of 10 | Verified Guest stayed July 25, 2011


9 out of 10 | Manuela stayed May 29, 2011

"the complementary breakfast was very good."

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9 out of 10 | Verified Guest stayed November 14, 2010

Map Marker Holiday Inn Express & Suites Ottawa West-Nepean
2055 Robertson Road, Ottawa, ON