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Holiday Inn Express & Suites Ottawa West-Nepean

8.8 | Very Good | #13 out of 63 hotels in Ottawa
MAP

Highly praised west Ottawa hotel with indoor pool, mini-kitchens & free hot breakfast

Pros
  • Free amenities: Wi-Fi, wired Internet, hot breakfast, parking, lobby coffee bar, local calls, newspapers
  • Rooms were clean and spacious with comfy beds
  • The location was an easy walk to restaurants and shopping and a short drive to Nepean Sportsplex, Tanger Outlet and Canadian Tire Centre
  • Staff were courteous, professional and welcoming
  • Free breakfast offered a good variety
  • Wi-Fi was rated excellent
Cons
  • A few guests complained of noise disturbances from within the hotel
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Free Internet
Editor's Review
Updated May 12, 2017
Overview
This hotel is located a 2-minute drive from the Trans-Canada Hwy, on the outskirts of Nepean, in walking distance of shopping, groceries and restaurants. Kanata’s town centre is an 8-minute drive and Ottawa’s city centre is an 18-minute drive.

The hotel offers 115 smoke-free rooms on 6 floors with elevator access.

All rooms include free Wi-Fi, free wired Internet, free local calls, a 37” flat screen TV with cable, a coffeemaker, a desk with ergonomic chair, an iron and ironing board, a hair dryer, and climate control.

Some rooms include a sofabed, a mini-kitchen (mini-fridge, microwave, sink), and a jetted tub. Accessible rooms are also available.

Rooms are furnished with 2 queen beds or 1 king bed.

Free parking is available on site (115 spaces).

Pets are welcome (2 dogs/cats less than 50 lbs) for $25 per room, per night for up to 5 nights. After 5 nights an additional $25 per 5-night period will be charged.

A free coffee bar is available in the lobby.

A free hot breakfast buffet is served daily from 6 am to 9:30 am.

There is no restaurant on site, but guests will find several in walking distance including Cyranos, East India Company, Dairy Queen, Subway, Tim Hortons and East Side Marios, a 1- to 10-minute walk.

Hotel amenities include an indoor pool (5:30 am to 11 pm), a hot tub, a fitness centre (5 am to 11 pm), a business centre, dry cleaning, a guest laundry, a 24-hour front desk, ATM, ice/vending machines, storage space available, safe deposit boxes, free newspapers, and meeting rooms.

What’s nearby? Zellers and Loblaws are a 7-minute walk. Kanata Centrum Shopping Centre and Kanata Golf & Country Club are a 7-minute drive. Canadian Tire Centre (home of the Ottawa Senators hockey team) and Tanger Outlet Ottawa are 10 minutes’ drive. Nepean Sportsplex is an 11-minute drive. Queensway Carleton Hospital is 5 minutes by car. Ottawa International Airport (YOW) is a 24-minute drive. (All travel times: Google Maps)

Confirmed by the hotel on May 9, 2017: pet fees, no pay movies available but guests can bring HDMI cables to play their own movies

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The Good
Guests liked this newer property and many reported good stays.

Rooms were clean, well decorated and spacious with comfy beds.

The location was well liked. It was walking distance to restaurants, shopping, a grocery store and a bank and an easy drive to Hudson’s Bay outlet mall, Kanata, Nepean Sportsplex and the Canadian Tire Centre.

Staff were described as courteous, very friendly and helpful with directions.

Guests often liked the free breakfast. It offered a good variety of hot and cold items plus gluten-free options.

Guests also liked: all-day coffee, a great pool and hot tub, and gym was well equipped.

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The Bad
Some guests offered suggestions for improvement.

Recent room complaints were: shampoo bottles too hard to squeeze, not enough plugs, dim lighting, dusty behind headboard, carpet a little tired, AC a little noisy, bedcovers got statically charged in the winter, need more TV stations and no working bathroom fan made it steamy.

Once in a while guests found a noise disturbance. Guests mentioned a bathroom fan, AC units, ice machine, guest laundry and guests in the hallway and adjoining rooms.

Other comments found were: auto voice in elevator got a little annoying at times, funny smell in lobby, no one at front desk, front desk did not pick up phone, breakfast was confusing with plates at either end and hotel needs more disabled parking.

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Show Sources
Sources
TripAdvisor.ca ranked the hotel #37 out of 67 Ottawa hotels with an average rating of 4.5 out of 5 from 242 reviews.

Expedia.ca rated the hotel 4.4 out of 5 from 456 reviews.

Booking.com rated the hotel 8.4 out of 10 from 186 reviews.

This hotel is an Editor's Pick for...
Guest Reviews
Rated by Guests
8.8 / out of 10
"Very Good"
Ranked by Guests
#
13 / out of 63
hotels in Ottawa

The average guest rating for Holiday Inn Express & Suites Ottawa West-Nepean is 8.8 out of 10 based on 2225 reviews from past guests. This average guest rating ranks Holiday Inn Express & Suites Ottawa West-Nepean at #13 out of 63 hotels in Ottawa.

2225
Map Marker Holiday Inn Express & Suites Ottawa West-Nepean
2055 Robertson Road, Ottawa, ON