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Holiday Inn Express Hotel & Suites Ottawa Airport

Holiday Inn Express Hotel & Suites Ottawa Airport is a 3 star hotel in Ottawa, Ontario, Canada 2881 Gibford Drive, Ottawa, ON, Canada
Estimated Price
$144
CAD
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Guest Reviews
Amenities
Booking Information

Related Sites:

Other Hotels
in Ottawa by Holiday Inn
Holiday Inn Hotel & Suites Downtown (13.9 km)
Holiday Inn Express & Suites Ottawa West-Nepean (20.6 km)
Holiday Inn Select Hotel & Suites Kanata Ottawa (30.2 km)

Guests were impressed with the cleanliness of this airport hotel

Pros
  • Free WI FI, free hot breakfast buffet, free parking, free airport shuttle
  • Clean, spacious rooms, according to guests
  • Guests received good customer service
  • Convenient to the airport, guests reported
Cons
  • A few guests found this hotel expensive
  • Some guests had issues with some on-site amenities
  • A few guests were bothered by noise in the hallways

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Editor's Analysis
Updated on Jul 10, 2012
Overview
Located approximately a 6 minute drive from MacDonald-Cartier International Airport (YOW), this hotel is popular with travellers needing quick, convenient access to the airport. It is also popular with guests who like having "inclusions" with their room rate (ie. breakfast, parking, shuttle, WI FI). On-site amenities include an indoor heated pool and a gym.

Guests have their choice of different room types, at this non-smoking hotel, from standard Guest rooms to more spacious Suites. 

Included with all rooms is WI FI, a kitchenette (with a microwave, a coffeemaker and a mini-fridge), voicemail, a hairdyer, and an iron and an ironing board. Free parking is available on site, and pets are not allowed at this hotel.  

Another convenient feature for guests is a complimentary airport shuttle (Monday-Friday 5:00am-11:00pm, Saturday-Sunday 6:00am-11:00pm).

There is no on-site restaurant, but guests are offered a complimentary hot breakfast buffet daily.

Tourist attractions, shopping and most restaurants are not within walking distance, so guests would be best suited to have access to a vehicle to get around. A cluster of popular attractions, including Parliament Hill, the Byward Market and the Rideau Canal are all about a 20-25 minute drive away. For guests seeking shopping and dining, South Keys Shopping Centre, which is a large collection of stores and restaurants, is about an 8 minute drive up Hunt Club Road. (distances and driving time estimates: Google Maps).

Check-in is at 3:00pm, while check-out is at 11:00am.

Confirmed with a front desk agent: WI FI, parking, breakfast and airport shuttle (call date: July 9, 2012).
The Good
For guests that had a positive experience at this hotel, proximity to the airport and the high degree of cleanliness contributed heavily.

Rooms were clean, spacious and well-appointed, according to a number of guests. One guest said that their room was "spotless". Another guest mentioned the size and the cleanliness of her bathroom specifically. Another guest described their room as having "cozy decor".

Staff received top marks from guests at this hotel. One guest said that staff was "very friendly and very efficient". Words like "helpful" and "polite" surfaced frequently in guest comments.

Guests found the proximity to the airport very convenient, particularly with those needing to get early morning flights. Guests really appreciated the convenience of the free airport shuttle as well.

Many guests appreciated having a breakfast included with the room rate, and liked the quality and the selection of the food offered. 

There were some peripheral comments from guests who appreciated the parking and who said the A/C units were quiet.

The Bad
While many of the reviews used for this analysis were favourable, there were a few common points among guest complaints and suggestions for improvement. Price and the on-site amenities were among the most common complaints.

Price point was an issue for some guests who found this hotel to be expensive. Comments like "pricey" and "price a little high" describe the sentiment felt by those who complained about the cost.

The on-site amenities presented problems for a few of the guests. Some guests found the pool and the pool area to be extremely small. One guest felt that the room the pool was in was unnecessarily hot. One guest thought the that gym was small as well, and had a limited selection of equipment.

A few guests indicated that they had issues with noise inside the hotel, mostly due to rooms being located close to the elevator.

There were a few additional comments, on things like uncomfortable beds, and window coverings not blocking light effectively.
Confirmed with a front desk agent: WI FI, parking, breakfast and airport shuttle (call date: July 9, 2012).

TripAdvisor.com guest reviewers ranked this hotel #1 out of 62 Ottawa hotels, based on 88 reviews.

Expedia.ca guest reviewers rated this hotel 4.7 out of 5, based on 24 reviews. 100% of guests would recommend this hotel.

Hotels.com guest reviewers rated this hotel 4.3 out of 5, or "excellent", based on 43 reviews.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews
8.9
Very Good
Guest Rating Explained
Rating: 8.9 / 10 Details

No. of guest reviews: 213
Guest Recommended: Yes
Guest Ranking Explained

Holiday Inn Express Hotel & Suites Ottawa Airport is #8 out of 67 hotels in Ottawa ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Dan from Holland, OH US rated Holiday Inn Express Hotel & Suites Ottawa Airport 10 out of 10 on June 29, 2013 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Airport shuttle
  • Concierge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Photocopier
  • Courier
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Executive Floor
  • Luggage Storage
  • Ice Machine
  • Self Laundry

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8.9
Very Good

#8 out of 67 hotels in Ottawa city based on 213 guest reviews

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8.2 Very Good
Delta Ottawa City Centre
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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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