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Hilton Garden Inn Ottawa Airport

Hilton Garden Inn Ottawa Airport is a 3 star hotel in Ottawa, Ontario, Canada 2400 Alert Road, Ottawa, ON, Canada
Estimated Price
$152
CAD
Photo 1 - Hilton Garden Inn Ottawa Airport, 2400 Alert Road, Ottawa, ON, Canada Show All Photos
Guests like the location and the free airport shuttle at this airport hotel
Pros 
  • Free WI FI, free parking, free airport shuttle
  • Clean, comfortable rooms, according to guests
  • Convenient location, commented guests
  • Guests thought staff were helpful
Cons 
  • Some guests thought the hotel was expensive
  • A few guests had some issues with the restaurant

Other Hotels in the Area
Holiday Inn Express Hotel & Suites Ottawa Airport (2.0 km)
Days Inn Ottawa Airport (2.6 km)
Southway Hotel & Conference Centre (2.9 km)
Monterey Inn Resort & Conference Centre (3.9 km)
Rideau Heights Inn (4.1 km)
Sunnyside Bed and Breakfast (7.5 km)
Algonquin College Residence (8.5 km)
BEST WESTERN PLUS Macies Hotel (9.0 km)
Residence & Conference Centre - Ottawa Downtown (9.1 km)
Travelodge Hotel and Convention Centre - Ottawa West (9.2 km)
Embassy West Hotel and Conference Centre (9.2 km)
A Voyageurs Guest House Bed & Breakfast (9.6 km)

This Hotel is Near...
Carleton University (7.2 km)
Casino du Lac Leamy (14.7 km)
Gatineau Airport (22.4 km)
Gatineau Park (24.2 km)
Nepean Sportsplex (7.4 km)
Ottawa Airport (1.4 km)
Ottawa General Hospital (8.2 km)
Ottawa Hospital Civic Campus (8.9 km)
Rideau Carleton Raceway (5.0 km)

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Editor's Analysis
Updated on Jul 10, 2012
Overview
Situated a 6 minute drive from MacDonald-Cartier Airport (YOW), with a selection of meeting and business facilities, this airport hotel is popular with business travellers as well as with families who want to have accomdation near the airport. On-site amenities include a heated indoor pool and a fitness centre.

There are a few different room options offered at this non-smoking hotel, including Standard guest rooms and one bedroom Suites. All rooms have WI FI, a 32-inch flatpanel HDTV, a microwave, a refrigerator, a coffeemaker, voicemail, a hair dryer and an iron and an ironing board. Guests can park for free on site, and pets are not allowed at this hotel. There is a free airport shuttle that runs 7 days a week, based on guest request, from 4:30am-12:00am.

There are not restaurants within a reasonable walking distance, so guests may find it convenient to dine on site for breakfast, lunch and dinner at the Great North American Grill, open daily from 6:00am-10:00pm. There is also the Pavilion Pantry, a convenience store with snacks and prepared meals that guests can reheat in their rooms.

Guests will need access to a vehicle to see many of Ottawa sights, or to go shopping and dining elsewhere. A cluster of attractions (including the Byward Market, the Rideau Canal and Parliament Hill) are all between a 20-25 minute drive away. The Museum of Science and Technology is about a a 20 minute drive away on St. Laurent Blvd. (distances and driving time estimates: Google Maps).

Check-in is at 3:00pm, while check-out is at 12:00pm.

Confirmed with a front desk agent: WI FI, parking and shuttle (call date: July 6, 2012).
The Good
Being so close to the airport and very clean rooms were among the top positive influences on guests' experiences.

Location was a positive factor for a number of guests, who found the close proximity to the airport very convenient (particularly for those catching early morning flights). Guests also appreciated the convenience of having a complimentary airport shuttle. 

There were a few comments that suggested, given the proximity to the airport, and the frequency of planes taking off and landing, this location was "surprisingly" quiet.

Rooms were clean, comfortable and spacious. Several guests also felt that rooms were well-appointed and well-stocked with amenities. One guest said that their room was "bright, clean, spacious, with above average finishes".

Staff here also received several favourable nods from guests, and words like "friendly" and "helpful" surfaced frequently in comments.

There were some additional comments on comfy beds and from guests who appreciated the ample, free parking.

The Bad
While most of the reviews used for this analysis were positive, there were a few common threads through guest complaints, including some issues surrounding price, and with the restaurant.

A few guests felt that the rooms at this hotel were on the expensive side, and used words like "pricey".

Given the lack of restaurants immediately surrounding the hotel, guests did appreciate having on-site dining, but there were a few comments from guests who felt that the food was expensive. There were also some issues surrounding service in the restaurant, namely with "rushed" servers.

There were a few peripheral comments, from guests who wished that there was a continental breakfast served, and from guests who felt that the pool was small.
Confirmed with a front desk agent: WI FI, parking and shuttle (call date: July 6, 2012).

TripAdvisor.com guest reviewers ranked this hotel #11 of 62 Ottawa hotels, based on 101 reviews.

Booking.com guest reviewers rated this hotel 9.2 out of 10, or "superb", based on 46 reviews.

Expedia.ca guest reviewers rated this hotel 4.6 out of 5, based on 41 reviews. 98% of guests would recommend this hotel.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews

9.1
Excellent

#4 out of 64
Guest Rating Explained
Rating: 9.1 / 10 Details

No. of guest reviews: 254
Guest Recommended: Yes
Guest Ranking Explained

Hilton Garden Inn Ottawa Airport is #4 out of 64 hotels in Ottawa ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Maurice from Maniwaki, QC CA rated Hilton Garden Inn Ottawa Airport 9 out of 10 on February 07, 2014 Verified Guest Hotel Review

"Clean room. Great service. Perfect location near Airport."
"Very pleasant stay. Good food. Friendly and smiling staff."
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Hilton Garden Inn Ottawa Airport 8 out of 10 on December 24, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from St Jean Sur Richelieu, QC CA rated Hilton Garden Inn Ottawa Airport 9 out of 10 on November 27, 2013 Verified Guest Hotel Review
Hotel review by guest is Unknown
Verified Guest from Toronto, ON CA rated Hilton Garden Inn Ottawa Airport 8 out of 10 on May 25, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Alfred, ON CA rated Hilton Garden Inn Ottawa Airport 7 out of 10 on March 08, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Heidi from Torbay, NF CA rated Hilton Garden Inn Ottawa Airport 10 out of 10 on February 27, 2013 Verified Guest Hotel Review

"perfect"
"can't say one negative thing, excellent overall"
Hotel review by guest is Unknown
John from Canmore, AB CA rated Hilton Garden Inn Ottawa Airport on February 04, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Catherine from Napanee, ON CA rated Hilton Garden Inn Ottawa Airport 9 out of 10 on December 27, 2012 Verified Guest Hotel Review

"Beautiful facility"
"This hotel had beautiful spacious rooms, beds were very comfortable. Had a great meal in the restaurant and staff were very pleasant and helpful - highly recommend it!"
Hotel review by guest is Positive
Patrick from Shrewsbury, MA US rated Hilton Garden Inn Ottawa Airport 8 out of 10 on August 30, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Judy a from Brandon, MB CA rated Hilton Garden Inn Ottawa Airport 9 out of 10 on October 03, 2011 Verified Guest Hotel Review

"movie channel on TV"
"Wonderful place only had one problem that that was with the movie channel, my father who is 86 thought that if he pushed select he would get a choice of movies that were available for free and as a result he purchased a movie, and we did not discover that until he got the bill. It was confusing as when the TV is turned on that the movie channel info comes up before you get to the TV channel selections."
Hotel review by guest is Positive
Verified Guest from Brandon, MB CA rated Hilton Garden Inn Ottawa Airport 10 out of 10 on October 03, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Jeddah, SA rated Hilton Garden Inn Ottawa Airport 8 out of 10 on May 30, 2011 Verified Guest Hotel Review

"very good option for families"
"The room is big it can accommodate a family of five. The beds are comfortable and the room is quiet despite it is near the airport. you can order delivery food from outside the hotel. the hotel is far from downtown."
Hotel review by guest is Positive
Dan from Perth, ON CA rated Hilton Garden Inn Ottawa Airport 9 out of 10 on April 17, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Saskatoon, SK CA rated Hilton Garden Inn Ottawa Airport 8 out of 10 on February 24, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Peter from Sunshine Coast, AU rated Hilton Garden Inn Ottawa Airport 10 out of 10 on November 14, 2010 Verified Guest Hotel Review

"friendly and professional staff"

Hotel Address: 2400 Alert Road, Ottawa, ON, Canada

Overview & Amenities


Hilton Garden Inn Ottawa Airport

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Disabled Access
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Security Guard
  • News Stand
  • ATM / Cash Machine
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • CD Player
  • DVD Player
  • Laundry service
  • Spa bath / Jacuzzi
  • Shops
  • Garden
  • Water Activities
  • Fishing
  • Computer
  • Photocopier
  • Facsimile
  • Ballroom
  • Ceremonies
  • Exhibit Space
  • Disabled Parking
  • Jacuzzi
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Bathtub/Shower Combination
  • Pool Indoor
  • Cots
  • Luggage Storage
  • Designated Smoking Area
  • Shops in Hotel
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking

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Other Hotels
in Ontario by Hilton Garden

Hilton Garden Inn Toronto Ajax (499.0 km)
Hilton Garden Inn Toronto Markham (540.5 km)
Hilton Garden Inn Toronto City Centre (557.8 km)
Hilton Garden Inn Toronto Vaughan (561.9 km)
Homewood Suites by Hilton Toronto Vaughan (562.2 km)
Hilton Garden Inn Toronto Airport (579.7 km)
Hilton Garden Inn Toronto Brampton (584.0 km)
Hilton Garden Inn Toronto Airport West Mississauga (585.8 km)
Hilton Garden Inn Niagara-on-the-Lake (589.9 km)
Hilton Garden Inn Toronto Mississauga (593.1 km)
Hilton Garden Inn Toronto Oakville (604.6 km)
Hilton Garden Inn Toronto Burlington (625.1 km)

Nearby Cities
Hull (5.1 km)
Aylmer (7.2 km)
Gatineau (8.6 km)
Ottawa (21.3 km)
Wakefield (32.0 km)

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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