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Hilton Garden Inn Ottawa Airport

9.0 | Excellent | #6 out of 63 hotels in Ottawa
MAP

Popular Ottawa airport hotel 4 min to YOW with free shuttle, indoor pool and restaurant

Pros
  • Free amenities: Wi-Fi, wired Internet, parking, 24-hour airport shuttle, coffee in lobby, newspapers, stay fit kits
  • Rooms were very clean and large with comfortable beds
  • Location was just off Hwy 70 and a short drive to the airport, restaurants, shopping and the EY Centre
  • Staff were pleasant and helpful, with fast check-ins
  • Guests really liked the restaurant, its food and service
  • Airport shuttle was prompt and quick
  • Wi-Fi was rated excellent
Cons
  • A few guests said there was not much in walking distance from the hotel
  • Some guests found noise disturbances from within the hotel
  • A few guests had trouble adjusting the in-room temperature
Freebies
Free Wi-Fi
Free Shuttle
Free Parking
Free Internet
Editor's Review
Updated Jul 1, 2017
Overview
This hotel is located just off Hwy 70, a 4-minute drive to the Ottawa International Airport (YOW) and 19 minutes from the city centre.

The hotel has 326 smoke-free and pet-free rooms on 8 floors with elevator access.

All rooms include free Wi-Fi, free wired Internet, a 32” flat screen HDTV with cable and on-demand movies, a Keurig coffeemaker, a mini-fridge, a microwave, a desk with ergonomic chair, data ports, an iron and ironing board, a hair dryer, and climate control.

Some rooms include a sofabed, a separate bedroom, a living room, a mini-kitchen (mini-fridge, microwave, sink) and a boardroom table. Accessible rooms are available.

Rooms are furnished with 2 queen beds or 1 king bed.

Free outdoor parking is available on site. Electric service is available.

A free 24-hour airport shuttle runs on demand. Call the hotel for pick-up from the airport.

No extended parking is available.

Free all-day coffee, tea and water are available in the lobby.

Restaurants on site:
The Garden Grille & Bar serves breakfast, lunch and dinner weekdays, and brunch and dinner on the weekends. 
The Pavillion Lounge is on site to enjoy a drink and watch the game. 
Room service is available from 5 pm to midnight.

Hotel amenities include an indoor pool, a hot tub, 2 fitness centres (one is open 24 hours), a 24-hour business centre, dry cleaning, a guest laundry, a 24-hour front desk, a convenience store/market, ice/vending machines, luggage hold, ATM, safety deposit boxes, free newspapers and meeting rooms.

What’s nearby? The EY Centre is an 8-minute walk from the hotel. Guests will find big box shopping, cinema and restaurants a 6-minute drive north of the hotel at South Keys Shopping Centre. Hylands Golf Club is a 4-minute drive away. Nepean Sportsplex and the University of Ottawa are both about 20 minutes away by car. Parliament Hill, Byward Market, Rideau Canal and National Arts Centre are all about 18 minutes’ drive. Mont Cascades offers skiing and hiking trails 1 hour away by car. (All travel times: Google Maps)

Confirmed by hotel Apr 26, 2017: restaurant and shuttle details

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The Good
Guests very much enjoyed their stay.

Rooms were very clean, quiet and very spacious with comfortable beds.

The location was convenient to the highway, airport, with restaurants and shopping a short drive away. Guests also used it to access EY Centre.

Staff were described as very pleasant and helpful with fast check-ins.

Guests enjoyed the restaurant. They described very good meals, reasonable prices, attentive service and a nice dining area.

The airport shuttle was prompt with short wait times when coming from the airport.

Guests also liked: great views of airport, nice desk and good lighting, lots of free parking, chef made great eggs to order, and great cookies at reception.

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The Bad
Some guests offered a little negative feedback.

Recent room complaints were: pillows not comfortable, mattress seemed old with little support, some beds squeaked, windows did not open, room too hot/too cold and was not able to adjust the temperature, TV was small, no safe, uncomfortable arm chair, blanket was not warm enough and room could use more furniture.

Noise affected guests on occasion. They complained about the bathroom fan, in-room heater, the elevator, the ice machine, the parking gate, sports teams and voices from guests in neighbouring rooms.

Other comments found were: cold air came into the restaurant from the hotel lobby doors, no room service for breakfast and pool was small.

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Show Sources
Sources
Booking.com guest reviews rated the hotel 8.8 out of 10 from 605 reviews.

TripAdvisor.ca guest reviews ranked the hotel #7 out of 67 Ottawa hotels with an average rating of 4.5 out of 5 from 996 reviews.

Expedia.ca guest reviews rated the hotel 4.5 out of 5 from 1302 reviews.

This hotel is an Editor's Pick for...
Guest Reviews
Rated by Guests
9.0 / out of 10
"Excellent"
Ranked by Guests
#
6 / out of 63
hotels in Ottawa

The average guest rating for Hilton Garden Inn Ottawa Airport is 9.0 out of 10 based on 5110 reviews from past guests. This average guest rating ranks Hilton Garden Inn Ottawa Airport at #6 out of 63 hotels in Ottawa.

5110
Map Marker Hilton Garden Inn Ottawa Airport
2400 Alert Road, Ottawa, ON