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Hilton Garden Inn Ottawa Airport

Hilton Garden Inn Ottawa Airport is a 3 star hotel in Ottawa, Ontario, Canada 2400 Alert Road, Ottawa, ON, Canada
Estimated Price
$160
CAD
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Guest Reviews
Amenities
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Modern, comfortable and well-equipped rooms with indoor pool & on-site dining

Pros
  • Free Wi-Fi, free parking, free airport shuttle
  • Many guests found the location convenient for accessing the airport
  • Several guests said the rooms were clean, comfortable and well-equipped
  • Many guests appreciated the friendly and helpful staff
  • Some guests found the beds comfy
Cons
  • Some guests thought the hotel was expensive
  • A few guests complained about the service and food prices at the restaurant

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Editor's Analysis
Updated on Aug 1, 2014
Overview
Situated a 6 minute drive from MacDonald-Cartier Airport (YOW), with a selection of meeting and business facilities, this airport hotel is suitable for business travellers as well as families who want to have accommodation near to the airport. On-site amenities include a heated indoor pool and a fitness centre.

There are a few different room options offered at this non-smoking hotel, including Standard guest rooms and one bedroom suites. All rooms have Wi-Fi, a 32-inch flat panel HDTV, a microwave, a refrigerator, a coffeemaker, voice mail, a hair dryer and an iron and an ironing board. Guests can park for free on site and pets are not allowed at this hotel. There is a free airport shuttle that runs 7 days a week, based on guest request, from 4:30am-12:00am.

There are a few restaurants within a reasonable walking distance (3 minutes) including Royal Oak Restaurant and Greek on Wheels. Guests will also find it convenient to dine on site at the Great North American Grill, open daily from 6:00am-10:00pm. There is also the Pavilion Pantry, a convenience store with snacks and prepared meals that guests can heat in their rooms.

Guests will need access to a vehicle to see many of Ottawa sights. A cluster of attractions (including the Byward Market, the Rideau Canal and Parliament Hill) are all about a 25-minute drive away. The Museum of Science and Technology is about a 20-minute drive away on St. Laurent Blvd. (distances and driving time estimates: Google Maps).
The Good
Being so close to the airport and very clean rooms were among the top positive influences on guests' experiences in the reviews sourced for this editorial.

Location was a positive factor for a number of guests, who found the close proximity to the airport very convenient (particularly for those catching early morning flights). Guests also appreciated the convenience of having a complimentary airport shuttle. 

There were a few comments that suggested, given the proximity to the airport, and the frequency of planes taking off and landing, this location was surprisingly quiet.

Rooms were clean, comfortable and spacious. Several guests also felt that rooms were well-appointed and well-stocked with amenities. One guest said that their room was "bright, clean, spacious, with above average finishes".

Staff here also received several favourable nods from guests, and words like friendly and helpful surfaced frequently in comments.

There were some additional comments on comfy beds and from guests who appreciated the ample, free parking.

The Bad
While most of the reviews used for this analysis were positive, there were a few common threads through guest complaints, including some issues surrounding price, and with the restaurant.

A few guests felt that the rooms at this hotel were on the expensive side, and used words like pricey.

Given the lack of restaurants immediately surrounding the hotel, guests did appreciate having on-site dining, but there were a few comments from guests who felt that the food was expensive. There were also some issues surrounding service in the restaurant, namely with rushed servers.

There were a few peripheral comments, from guests who wished that there was a continental breakfast served, and from guests who felt that the pool was small.
Confirmed with a front desk agent: WI FI, parking and shuttle (call date: July 6, 2012).

TripAdvisor.com guest reviewers ranked this hotel #11 of 62 Ottawa hotels, based on 101 reviews.

Booking.com guest reviewers rated this hotel 9.2 out of 10, or "superb", based on 46 reviews.

Expedia.ca guest reviewers rated this hotel 4.6 out of 5, based on 41 reviews. 98% of guests would recommend this hotel.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews
9.0
Excellent
Guest Rating Explained
Rating: 9.0 / 10 Details

No. of guest reviews: 352
Guest Recommended: Yes
Guest Ranking Explained

Hilton Garden Inn Ottawa Airport is #6 out of 67 hotels in Ottawa ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Maurice from Maniwaki, QC CA rated Hilton Garden Inn Ottawa Airport 9 out of 10 on February 07, 2014 Verified Guest Hotel Review

"Clean room. Great service. Perfect location near Airport."
"Very pleasant stay. Good food. Friendly and smiling staff."
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Hilton Garden Inn Ottawa Airport 8 out of 10 on December 24, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from St Jean Sur Richelieu, QC CA rated Hilton Garden Inn Ottawa Airport 9 out of 10 on November 27, 2013 Verified Guest Hotel Review
Hotel review by guest is Unknown
Verified Guest from Toronto, ON CA rated Hilton Garden Inn Ottawa Airport 8 out of 10 on May 25, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Alfred, ON CA rated Hilton Garden Inn Ottawa Airport 7 out of 10 on March 08, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Heidi from Torbay, NF CA rated Hilton Garden Inn Ottawa Airport 10 out of 10 on February 27, 2013 Verified Guest Hotel Review

"perfect"
"can't say one negative thing, excellent overall"
Hotel review by guest is Unknown
John from Canmore, AB CA rated Hilton Garden Inn Ottawa Airport on February 04, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Catherine from Napanee, ON CA rated Hilton Garden Inn Ottawa Airport 9 out of 10 on December 27, 2012 Verified Guest Hotel Review

"Beautiful facility"
"This hotel had beautiful spacious rooms, beds were very comfortable. Had a great meal in the restaurant and staff were very pleasant and helpful - highly recommend it!"
Hotel review by guest is Positive
Patrick from Shrewsbury, MA US rated Hilton Garden Inn Ottawa Airport 8 out of 10 on August 30, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Judy a from Brandon, MB CA rated Hilton Garden Inn Ottawa Airport 9 out of 10 on October 03, 2011 Verified Guest Hotel Review

"movie channel on TV"
"Wonderful place only had one problem that that was with the movie channel, my father who is 86 thought that if he pushed select he would get a choice of movies that were available for free and as a result he purchased a movie, and we did not discover that until he got the bill. It was confusing as when the TV is turned on that the movie channel info comes up before you get to the TV channel selections."
Hotel review by guest is Positive
Verified Guest from Brandon, MB CA rated Hilton Garden Inn Ottawa Airport 10 out of 10 on October 03, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Jeddah, SA rated Hilton Garden Inn Ottawa Airport 8 out of 10 on May 30, 2011 Verified Guest Hotel Review

"very good option for families"
"The room is big it can accommodate a family of five. The beds are comfortable and the room is quiet despite it is near the airport. you can order delivery food from outside the hotel. the hotel is far from downtown."
Hotel review by guest is Positive
Dan from Perth, ON CA rated Hilton Garden Inn Ottawa Airport 9 out of 10 on April 17, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Saskatoon, SK CA rated Hilton Garden Inn Ottawa Airport 8 out of 10 on February 24, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Peter from Sunshine Coast, AU rated Hilton Garden Inn Ottawa Airport 10 out of 10 on November 14, 2010 Verified Guest Hotel Review

"friendly and professional staff"


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Disabled Access
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Security Guard
  • News Stand
  • ATM / Cash Machine
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • CD Player
  • DVD Player
  • Laundry service
  • Spa bath / Jacuzzi
  • Shops
  • Garden
  • Water Activities
  • Fishing
  • Photocopier
  • Facsimile
  • Ballroom
  • Ceremonies
  • Exhibit Space
  • Disabled Parking
  • Jacuzzi
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Bathtub/Shower Combination
  • Pool Indoor
  • Cots
  • Luggage Storage
  • Designated Smoking Area
  • Shops in Hotel
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking

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9.0
Excellent

#6 out of 67 hotels in Ottawa city based on 352 guest reviews

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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