Fairmont Chateau LaurierFairmont Chateau LaurierFairmont Chateau LaurierFairmont Chateau LaurierFairmont Chateau Laurier

Luxury landmark hotel, in Old Quebec City, renowned for its fine dining and classic elegance

Pros
  • Guests liked the historic charm of this hotel
  • Excellent service from staff, according to guests
  • Guests found the location convenient to a number of attractions
  • Clean, comfortable rooms, according to guests
Cons
  • Decor needed updating, according to guests
  • A few guests found the beds uncomfortable
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Rates & Availability
Editor's Analysis
Updated Aug 6, 2014
Overview
Situated at the entrance to the Byward Market, approximately a 4 minute walk from the Rideau Centre, this historic hotel is noted for luxurious accomodation and for special extras like the serving of High Tea daily. On-site amenities include a gym and a heated indoor pool.

There are a number of guest rooms to choose from, including Standard rooms and more spacious (and reportedly more elegant) Suites. All rooms include bathrobes, a coffeemaker, a hair dryer, voicemail and an iron and an ironing board. Parking is available for $29.38/day and guests are permitted to bring their small dog or cat for a charge of $25/day. There is a charge for WI FI of $15.76/day, however WI FI is offered free of charge to President's Club members, and enrolment in that program is free.

A host of restaurants are within a short walk away in the neighbouring Byward Market, but the Chateau Laurier is renowned for their on-site dining. 

There are a few options available, including Wilfrid's (which boasts views of Parliament Hill), open for breakfast (Monday-Friday 6:30am-11:30am, Saturday 7:00am-11:30am and Sunday 7:00am-10:30am), lunch (Monday-Saturday 11:30am-2:00pm) and dinner (Monday-Sunday 5:30pm-10:00pm). 

Zoe's Lounge offers lighter fare, and is open Monday-Thursday 2:00pm-12:00am, Friday 2:00pm-1:00am, Saturday 12:00pm-1:00am and Sunday 12:00pm-12:00am. Afternoon High Tea is served at Zoe's Monday-Friday, 2:00pm-5:00pm and Saturday-Sunday, 12:00pm-5:00pm.

Guests will be able to reach a number of Ottawa attractions within a short walk from the hotel, including Parliament Hill and the National Arts Centre, which are both less than a 5 minute walk away. In the other direction, up Sussex Drive, the National Gallery is about an 8 minute walk away. The hotel is located near the Museum of Civilization, which is a 5 minute drive across the Portage Bridge into Gatineau, Quebec. MacDonald-Cartier International Airport is about 15.1km from the hotel, and guests should expect about a 23 minute drive to get there (distances and travel time estimates: Google Maps).

Check-in is at 3:00pm, while check-out is at 12:00pm.

Confirmed with a front desk agent: WI FI, pet policy and parking (call date: July 4, 2012).
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The Good
For guests that enjoyed their stay at the Fairmont Chateau Laurier, much of their praise can be attributed to luxurious accommodations and exceptional service from staff.

This hotel offered a certain special luxurious quality that enriched the stay for many guests, based on their comments. Phrases like "classic elegance", "suitably modernized with grand old spaces", "regal" and "pampered with luxury" were reflective of guest reaction to the unique qualities and services presented at this hotel.

Staff were excellent, and several guests mentioned staff members by name. Words like "intelligent" and "superb" characterized the service guests received.

Rooms were clean, spacious and well-appointed, according to a number of guests. One guest said their room was "spotless".

The location was highly praised from guests as well, who liked the convenience of being able to easily walk to access a number of shops, restaurants and attractions.

The quality of the food and of the service offered at the restaurants were well received by guests, who made particular mention of the Sunday Brunch.

There were a few additional comments from guests who enjoyed the pool and the gym.
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The Bad
While a number of guest reviews used for this analysis were favourable, there were a few common complaints. 

Although a number of guests found the historic appearance of the hotel to be charming, others felt that the decor in the rooms specifically needed updating. There was mention of bathrooms - peeling wallpaper and dirty grout.

A few guests felt that the beds were uncomfortable. Some guests found the mattresses too hard, and one guest said that the sheets didn't fit on the beds.

There were some peripheral comments from guests who found that the parking garage was awkward and difficult to access, and from some others who felt that both the room rates and the restaurant food were on the expensive side.
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Show Sources
Sources
Confirmed with a front desk agent: WI FI, pet policy and parking (call date: July 4, 2012).

Booking.com guest reviewers rated this hotel 8.8 out of 10, or "fabulous", based on 203 reviews.

Expedia.ca guest reviewers rated this hotel 4.5 out of 5, based on 148 reviews. 90% of guests would recommend this hotel.

TripAdvisor.com guest reviewers ranked this hotel #17 out of 62 Ottawa hotels, based on 465 reviews.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.5
Very Good

Rated 8.5/10 based on 1666 reviews

Ranked #17 out of 67 hotels in Ottawa


3 out of 10 | Leroy stayed October 04, 2011

"Not up to the standards of a Fairmont Hotel."

"Our room was very small and over priced. When we stayed at the Fairmont Pacific Rim, our bathroom was almost as big as our room at Chateau Laurier. Wilfrid's Restaurant's food was overpriced and not up to the standards I would expect. The internet access was not consistant, and Outlook was unable to connect properly. I left it running for several hours and it never completed updating. The maid and other staff service was excellent."

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10 out of 10 | Rafael stayed March 30, 2011

"You feel like a king"

"Being in a castle is a nice experience"

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9 out of 10 | Dan stayed March 09, 2011


10 out of 10 | Raymond stayed November 12, 2010

"Excellent stay"

"this hotel is beautiful the staff is extremely friendly I would definitely recommend it to others"

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10 out of 10 | Diane stayed October 28, 2010

"Very helpful, friendly staff (reception, bellman, maid)"

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4 out of 10 | Jamal stayed July 25, 2010


8 out of 10 | Sherry stayed July 16, 2010

"Great Location"

"We valet parked our car and never moved it for our whole stay because we were able to walk to the Parliament Buildings, War Museum, Byward Market, Rideau Canal Locks.....and many more Ottawa sites."

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8 out of 10 | Seiji stayed October 20, 2005

Map Marker Fairmont Chateau Laurier
1 Rideau Street, Ottawa, ON