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Extended Stay Deluxe Ottawa - Downtown

Extended Stay Deluxe Ottawa - Downtown is a 3 star hotel in Ottawa, Ontario, Canada 141 Cooper Street, Ottawa, ON, Canada
Estimated Price
$126
CAD
Photo 1 - Extended Stay Deluxe Ottawa - Downtown, 141 Cooper Street, Ottawa, ON, Canada Show All Photos
Favoured by guests for value, location, and spacious rooms with kitchens
Pros 
  • Many reviewers thought the hotel was conveniently located within walking distance to downtown attractions
  • Many guests found the room rate reasonable
  • Many reviewers found their rooms to be clean and spacious
  • Free local calls, free wireless Internet, and free incoming fax service
  • Many guests appreciated the full-sized appliances found in the suite kitchens
Cons 
  • A few guests complained of a musty odour in their rooms
  • A few reviewers found the decor and bathroom fixtures dated
  • Several guests were unhappy with the outdoor parking facility and the parking fees

Other Hotels in the Area
Embassy Hotel and Suites (0.1 km)
Holiday Inn Hotel & Suites Downtown (0.1 km)
Cartier Place Suite Hotel (0.1 km)
The Business Inn (0.2 km)
Lord Elgin (0.4 km)
Residence Inn Ottawa Downtown (0.4 km)
Inn on Somerset (0.4 km)
Hotel Indigo (0.5 km)
Novotel Ottawa (0.5 km)
Capital Hill Hotel & Suites (0.6 km)
ARC The Hotel (0.6 km)
The Bostonian Executive Suites (0.6 km)

This Hotel is in...
Downtown Ottawa

This Hotel is Near...
Gatineau Airport (14.9 km)

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Editor's Analysis
Updated on May 23, 2012
Overview
The Extended Stay Deluxe Ottawa - Downtown is located on Cooper Street in downtown Ottawa, Ontario. This hotel is one block east of Elgin Street and is a 2 minute walk to Ottawa City Hall and the Lisgar Collegiate Institute. The Rideau Canal trail system can be accessed in a five minute walk from this property.   

This hotel caters to long-term stays and has 218 suites on 11 floors. All suites include kitchens with full-size appliances and microwaves, dining and cooking utensils, irons and ironing boards, free local phone calls, telephones with personalized voicemail, hair dryers, and free wireless Internet. The units are configured with separate living, eating, and working areas. Units with balconies and pet friendly suites ($75 per stay fee) are also available. Outdoor parking is available on site for $14 per day.

Business services are available and include complimentary incoming faxes and outgoing faxes while copy services are provided at an additional charge. Incoming mail is delivered to guest rooms at the end of the business day. Coin-operated laundry facilities are available for guests, and the hotel also provides valet dry-cleaning for an extra charge. This hotel has an on-site fitness facility with a hot tub and sauna.

The on-site restaurant, Carmellos, serves Italian cuisine and is open for breakfast, lunch, and dinner. Guests of the hotel receive a 10% discount.

Check-in is at 3pm and check out is at 11am.

The National Arts Centre, on Elgin street, features performances of the National Orchestra, ballet, opera, and theatre. This venue is an 8 minute walk from the hotel. The Parliament buildings are about an 18 minute walk north on Elgin Street. Across the Rideau Canal, via the Laurier Bridge, is where tourists will find the Rideau Centre (shopping mall), Ottawa Conference Centre and the Byward Market (all-season farmer's market, boutiques, and restaurants). This area is an 11 minute walk from the property (walking time estimates: Google Maps).
The Good
The value offered and location were the most complimented aspects of this hotel. 

Many guests found the room rates to be reasonable for the amenities and services offered by this property. One guest, who seemed familiar with the Ottawa area, said she was pleasantly surprised to learn that the price of this hotel was significantly less than nearby competitors. Many reviewers agreed that this hotel was within walking distance of most downtown attractions.

Many guests found their rooms to be clean and spacious. Reviewers also praised the in-room kitchens for having full-sized appliances, including a dishwasher. Several guests mentioned finding the kitchen a value added feature because it allowed them to cook for their families instead of eating at a restaurant every night.

The staff at this property was described as friendly and helpful. One guest said that the staff were knowledgeable of the city and gave her directions that included short-cuts for walking to various attractions.

Other compliments made by reviewers included the comfortable beds, free wireless Internet, flat screen televisions, and quality of food at the on-site restaurant.

The Bad
Of the reviews used for this analysis, there were few guests who described negative experiences. However, some guests complained about musty odours in their room. A couple of guests mentioned that their bathrooms seemed damp and one guest found mouldy bathroom tiles.

A few reviewers suggested that the hotel needed to update the decor and furnishings throughout the property. A few guests described the appearance of the hotel as dated, while one reviewer said, "the furniture was old and looked second hand". A couple of guests also indicated that the carpet seemed dirty.

The outdoor parking lot caused some frustration for a few guests. One guest was unhappy that the hotel was slow to remove snow that had accumulated over night. A couple of other reviewers found the parking facility too small and the fees too expensive.
Expedia.ca gave this hotel an average score of 3.9 out of 5.0, with 83% of 115 guests recommending the property.

Hotels.com gave this hotel an average score of 3.9 out of 5.0, from 100 reviews.

TripAdvisor.ca ranked this hotel #40 out of 62 properties in Ottawa, based on 131 guest reviews.

MyTravelGuide.com gave this hotel an average score of 8.0 out of 10, from 90 guest ratings.



Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews

7.4
Good

#40 out of 57
Guest Rating Explained
Rating: 7.4 / 10 Details

No. of guest reviews: 610
Guest Recommended: Yes
Guest Ranking Explained

Extended Stay Deluxe Ottawa - Downtown is #40 out of 57 hotels in Ottawa ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Dennis from Keswick, ON CA rated Extended Stay Deluxe Ottawa - Downtown 6 out of 10 on February 17, 2013 Verified Guest Hotel Review

"Bed of rock!"
"One of the hardest beds I have ever stayed at. As well, they should explain about their parking policy such as what it costs, and if no parking is available there, where else to go."


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Hotel review by guest is Positive
Sarah from Toronto, ON CA rated Extended Stay Deluxe Ottawa - Downtown 10 out of 10 on July 14, 2012 Verified Guest Hotel Review

"Extended Stay Excellence"
"The extended stay is an excellent hotel in a great location. Their staff are amazing and very helpful. The price is decent and well worth the spend. I would recommend this hotel to anyone in or visiting Ottawa.... 5 STAR hotel!"


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Hotel review by guest is Unknown
Christine from Toronto, ON CA rated Extended Stay Deluxe Ottawa - Downtown 7 out of 10 on December 11, 2011 Verified Guest Hotel Review

"No complaints. Friendly and helpful staff."


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Hotel review by guest is Positive
Terrance from Oshawa, ON CA rated Extended Stay Deluxe Ottawa - Downtown 7 out of 10 on November 05, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Verified Guest from Petawawa, ON CA rated Extended Stay Deluxe Ottawa - Downtown 8 out of 10 on January 04, 2011 Verified Guest Hotel Review

"Good value for the money. Will stay there again and recommend to others."

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Hotel review by guest is Positive
Paul from Niagara Falls, ON CA rated Extended Stay Deluxe Ottawa - Downtown 8 out of 10 on November 28, 2010 Verified Guest Hotel Review

"Great value"
"The lobby was satisfactory. The elevators were slowwww. The rooms were amazing. If you're like me, the room is obviously everything. It was a little drafty at times, but the value was outstanding. Lots of room to move around, a kitchenette area, decent sized bathroom. Next time I'm back in Ottawa, I'm staying here again."


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Hotel review by guest is Unknown
Anthony from State College, PA US rated Extended Stay Deluxe Ottawa - Downtown 6 out of 10 on March 13, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Rosalind from Burlington, ON CA rated Extended Stay Deluxe Ottawa - Downtown 9 out of 10 on October 17, 2009 Verified Guest Hotel Review

"Found the heat took a long time to come on. Front desk said it takes about 15-20 minutes to kick in. This is a very long time when the fan is blowing cold air on you and you are already chilly or you wouldn't have turned the heat on. Other than that, it was a great place to stay. The staff was amazingly friendly and I loved the fact that there were two double beds in the room (I was with my daughter) and there was a stove, fridge and microwave. We didn't need them as it was only overnight, but if I go down to visit her again, I will certainly stay there and use the amenities.."

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Show older reviews
Hotel review by guest is Positive
Rabinbranab from East Hartford, CT US rated Extended Stay Deluxe Ottawa - Downtown 9 out of 10 on August 03, 2005 Verified Guest Hotel Review

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Hotel review by guest is Positive
Verified Guest from Grand Valley, ON CA rated Extended Stay Deluxe Ottawa - Downtown 8 out of 10 on June 21, 2004 Verified Guest Hotel Review

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Hotel review by guest is Positive
Rose from Kingston, ON CA rated Extended Stay Deluxe Ottawa - Downtown 8 out of 10 on December 07, 2003 Verified Guest Hotel Review

"When staying overnight with small children, we always try to stay where there is a pool. I felt their website was misleading. My 2 small children were not impressed with the whirl "pool"."

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Hotel Address: 141 Cooper Street, Ottawa, ON, Canada

Overview & Amenities


Extended Stay Deluxe Ottawa - Downtown

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Safe-Deposit Box
  • Sauna
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • DVD Player
  • Laundry service
  • Spa bath / Jacuzzi
  • Photocopier
  • Facsimile
  • Jacuzzi
  • Internet Connection (wireless)
  • Shower
  • Bathtub/Shower Combination
  • Cots
  • Games Available
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Designated Smoking Area
  • Vending Machines
  • Self Laundry
  • Free Parking

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Nearby Cities
Gatineau (6.1 km)
Kemptville (41.5 km)
Arnprior (51.9 km)
Smiths Falls (61.9 km)
Montebello (66.4 km)

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