The Extended Stay Deluxe Ottawa - Downtown is located on Cooper Street in downtown Ottawa, Ontario. This hotel is one block east of Elgin Street and is a 2 minute walk to Ottawa City Hall and the Lisgar Collegiate Institute. The Rideau Canal trail system can be accessed in a five minute walk from this property.
This hotel caters to long-term stays and has 218 suites on 11 floors. All suites include kitchens with full-size appliances and microwaves, dining and cooking utensils, irons and ironing boards, free local phone calls, telephones with personalized voicemail, hair dryers, and free wireless Internet. The units are configured with separate living, eating, and working areas. Units with balconies and pet friendly suites ($75 per stay fee) are also available. Outdoor parking is available on site for $14 per day.
Business services are available and include complimentary incoming faxes and outgoing faxes while copy services are provided at an additional charge. Incoming mail is delivered to guest rooms at the end of the business day. Coin-operated laundry facilities are available for guests, and the hotel also provides valet dry-cleaning for an extra charge. This hotel has an on-site fitness facility with a hot tub and sauna.
The on-site restaurant, Carmellos, serves Italian cuisine and is open for breakfast, lunch, and dinner. Guests of the hotel receive a 10% discount.
Check-in is at 3pm and check out is at 11am.
The National Arts Centre, on Elgin street, features performances of the National Orchestra, ballet, opera, and theatre. This venue is an 8 minute walk from the hotel. The Parliament buildings are about an 18 minute walk north on Elgin Street. Across the Rideau Canal, via the Laurier Bridge, is where tourists will find the Rideau Centre (shopping mall), Ottawa Conference Centre and the Byward Market (all-season farmer's market, boutiques, and restaurants). This area is an 11 minute walk from the property (walking time estimates: Google Maps).
The value offered and location were the most complimented aspects of this hotel.
Many guests found the room rates to be reasonable for the amenities and services offered by this property. One guest, who seemed familiar with the Ottawa area, said she was pleasantly surprised to learn that the price of this hotel was significantly less than nearby competitors. Many reviewers agreed that this hotel was within walking distance of most downtown attractions.
Many guests found their rooms to be clean and spacious. Reviewers also praised the in-room kitchens for having full-sized appliances, including a dishwasher. Several guests mentioned finding the kitchen a value added feature because it allowed them to cook for their families instead of eating at a restaurant every night.
The staff at this property was described as friendly and helpful. One guest said that the staff were knowledgeable of the city and gave her directions that included short-cuts for walking to various attractions.
Other compliments made by reviewers included the comfortable beds, free wireless Internet, flat screen televisions, and quality of food at the on-site restaurant.
Of the reviews used for this analysis, there were few guests who described negative experiences. However, some guests complained about musty odours in their room. A couple of guests mentioned that their bathrooms seemed damp and one guest found mouldy bathroom tiles.
A few reviewers suggested that the hotel needed to update the decor and furnishings throughout the property. A few guests described the appearance of the hotel as dated, while one reviewer said, "the furniture was old and looked second hand". A couple of guests also indicated that the carpet seemed dirty.
The outdoor parking lot caused some frustration for a few guests. One guest was unhappy that the hotel was slow to remove snow that had accumulated over night. A couple of other reviewers found the parking facility too small and the fees too expensive.
gave this hotel an average score of 3.9 out of 5.0, with 83% of 115 guests recommending the property.
Hotels.com gave this hotel an average score of 3.9 out of 5.0, from 100 reviews.
TripAdvisor.ca ranked this hotel #40 out of 62 properties in Ottawa, based on 131 guest reviews.
MyTravelGuide.com gave this hotel an average score of 8.0 out of 10, from 90 guest ratings.