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Older Ottawa hotel with cheaper room rates and free parking but many complaints

Pros
  • Free amenities: Wi-Fi, basic breakfast, parking, newspapers
  • Location was handy for accessing downtown attractions
  • Guests typically found the beds comfortable
Cons
  • No elevator
  • Many guests felt the hotel was not well maintained
  • Some guests described the hotel as dirty, with rooms that smelled of smoke
  • Some guests complained of poor Wi-Fi signals
  • Many did not like the free breakfast
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Aug 15, 2015
Overview
This hotel offers a budget room near restaurants and public transit, a 10-minute drive from Ottawa’s city centre.

All 65 rooms are smoke free and pet free and include free Wi-Fi, free local calls, cable TV with pay-per-view movies, a coffeemaker, an irons and ironing board, a hair dryer, climate control and windows that open. Room extras include mini-fridges, microwaves, balconies, and 2-person jacuzzis. Rooms are furnished with 2 double beds, 1 or 2 queen beds or 1 king bed. Accessible rooms are also available.

Free parking for cars is available on site. Trucks, buses and RVs are subject to a $40 nightly fee.

This hotel also offers a free basic continental breakfast to all guests.

Hotel amenities include free newspapers, guest-use copy machine and meeting facilities that accommodate up to 100 people. The front desk is not available overnight, from 11 pm to 7 am. There is no elevator on site.

Guests wanting to utilize public transit can get to downtown in 22 minutes with only 4 minutes of walking. The Byward Market is an 8-minute drive away. The Rideau Canal is a 12-minute drive from the hotel and the Ottawa Convention Centre is 9 minutes away by car. The Ottawa International Airport (YOW) is a 19-minute drive from the hotel (all travel times: Google Maps).
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The Good
Guests who liked this hotel were in the minority; they found it close to Parliament Hill with clean but dated rooms that were quite affordable. They appreciated that it had good access to downtown and found the beds comfortable with clean bedding, air conditioners that worked well, good shower pressure and it was also said that the TVs had lots of channels.
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The Bad
Many of the recent reviews found for this hotel were quite negative, with guests typically not recommending that others stay or book this hotel. 

The guests who did not like this hotel found the hotel to be old and quite run down and thought the neighbourhood was not a pleasant one, with some calling it sketchy.

Some guests surmised or understood that the property was about to be sold and that the owner was not putting any maintenance into it.

Criticisms were plentiful and negative comments surrounded noisy AC and heating units, the smell of pot, musty and cigarette odours in the rooms, stained and dirty carpets, mould in the bathrooms and drains that plugged easily. 

A few guests also complained about non-working amenities and the list included: Wi-Fi, lamps, a TV, a heater, a toilet and a hair dryer. 

A few found the rooms to be not fully cleaned with splatters on the walls and hair in the corners, and rooms that were not sufficiently heated in the wintertime. A few guests complained of not having enough towels and the front desk being unwilling to supply them.

Many complained about the free breakfast, saying it offered stale or minimal items.

Guests were mixed about the friendliness or helpfulness of the staff. 

One unfortunate guest complained about being bitten by bed bugs at this hotel in July 2015, although research to other reviews did not show other complaints to the date of the writing of this report (Aug 2015).
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 2.9 out of 5, with 73% of 371 guests recommending this property.

Booking.com gave this hotel a score of 5.9 out of 10, from 117 reviews.

TripAdvisor.com ranked this hotel #64  out of 68 properties in Ottawa, with scores of 2 out of 5, based on 83 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
4.7
Poor
#
62 / out of 63
hotels in Ottawa

Rated 4.7/10 based on 824 reviews

Ranked #62 out of 63 hotels in Ottawa

824
Map Marker Econo Lodge Downtown East
112 Montreal Road, Ottawa, ON