This hotel offers non-smoking and accessible rooms. All 74 rooms include free wireless Internet, complimentary newspapers, hair dryers, clock radios, individual climate control, and irons and ironing boards (on request). Jacuzzi suites are also available at this property. Pets stay for free at this hotel, however guests with pets are assigned ground floor rooms which are also designated smoking rooms. Outdoor parking is available for $5 per day.

On-site amenities include coin-operated laundry machines, a fitness centre, and meeting spaces. There is also a restaurant on site which serves breakfast, lunch, and dinner from 7:30am - 10:00pm. The lunch and dinner menu consists of Asian Fusion cuisine.

This hotel is conveniently located for tourists looking to explore downtown Ottawa on-foot. The Rideau Centre, Rideau Canal, and Byward Market are located west on Rideau street, about a 7 minute walk from this hotel. The Parliament buildings are a few blocks further west, about 20 minutes away on-foot, while the National Art Gallery and Canadian Mint on Sussex Drive are about a 17 minute walk from this hotel. This hotel is also located just north of the University of Ottawa and is about an 11 minute walk from this property.

The proximity of this hotel to downtown area attractions was the most complimented aspect of this property, among reviews used for this analysis. Several guests described the location as "ideal" and many reviewers mentioned that they did not need to use their vehicle for the duration of their stay. 

A few reviewers stated that they made use of amenities within a block of the hotel, including restaurants, a liquor store, and a supermarket. A couple of guests also noted that the hotel was on a public transit route. 

The rooms at this property were often praised for being spacious, clean, and quiet. Several guests also noted that their beds and pillows were comfortable.

Several reviewers thought that this hotel offered a good value for the money they paid, and guests noted the downtown location, large rooms, and on-site parking as value added features. Several guests, who seemed familiar with the Ottawa area, were impressed with the affordable $5 daily parking rate.

Many reviewers also complimented the staff for their friendly service and efficient check-in process.

While many guests seemed to enjoy their stay at this hotel, there were several reviewers who indicated that the hotel was in need of upgrades. 

One guest described the overall appearance of the hotel as "shabby". Guests described old furniture, worn carpeting and window coverings, dim lighting, and outdated wallpaper and art work. A couple of guests also expressed frustration with the in-room heating, as they were not able to achieve a warm in-room temperature.

A few reviewers expressed concern about the neighbourhood immediately surrounding the hotel. A couple of guests mentioned that they felt unsafe when they were approached by pan-handlers. One reviewer said that she was unhappy to notice a homeless shelter around the corner from the hotel. 

Other negatives mentioned by reviewers included dated equipment in the fitness facility, inconsistent housekeeping service during a multi-night stay, and a lack of in-room coffee makers.