The Courtyard by Marriott Ottawa Downtown is located on Dalhousie Street in the Byward Market area. The Byward Market features an all-season outdoor farmers market, boutique shopping, restaurants and pubs.
This 100% smoke-free property has 183 rooms and all units include free wireless Internet, flat screen televisions, desks with task chairs, free daily newspapers, free in-room coffee and tea, irons and ironing boards, and hair dryers. Rooms may be configured with one king bed or two queen beds. Pets are not permitted at this property and parking is available on site for $19 per day.
For on-site dining, this hotel has a bistro that serves Starbucks coffee and breakfast items in the morning. The bistro also doubles as a lounge in the evening. The hours of operation are: Monday through Friday from 6:30am - 9:30am and 5:00pm - 10:00pm, and on weekends and holidays from 7:00am - 11:00am and 5:00pm - 10:00pm.
Other amenities include a 24-hour on-site convenience market, indoor pool, whirlpool, fitness centre, home theatre in the lobby, business centre with an airline boarding pass printing station, and free wireless Internet in all public areas.
Check in is 3:00pm and check out is 12:00pm.
This hotel is ideal for guests who are looking to explore Ottawa attractions on foot. The property is within a 10 minute walk of the Rideau Centre (shopping mall), Ottawa Conference Centre, Parliament buildings, Rideau Canal, and the National Gallery of Canada. The Ottawa International Airport (YOW) is about a 25 minute drive from this hotel, or 34 minutes via public transit (walking and driving time estimates: Google Maps).
The location of this hotel was the most complimented aspect of this property, among reviews used for this analysis.
Many guests described the hotel as being within easy walking distance to many attractions and restaurants. One reviewer called the location "perfect", while another guest described the hotel as being situated in "the most happening area in Ottawa. You're literally steps away from restaurants."
The rooms were frequently described as clean and comfortable by guests. A few reviewers also specifically complimented the housekeeping staff for being thorough and efficient.
A few guests said they found the room rate reasonable and many guests cited the location, cleanliness, and price as reasons why they would return to this property and recommend it to others.
There were several complaints about the customer service at this property and they were mostly directed at the reservations staff and front desk agents.
A few guests described the front desk staff as "rude", and one guest characterized the service as "appalling". One reviewer described a frustrating experience she had with the hotel over-booking her room. She stated that she called the hotel to advise the staff that she would be arriving late in the evening and asked the front desk agent to hold her reservation. When the guest arrived, her room was not available and she was left to find accommodations at a competitor. A couple of other reviewers described a similar experience with over-booking and their room not being available upon arrival.
Several guests found the hallways and carpeting to be slightly dated and in need of upgrades. While a couple of other guests thought the bathroom plumbing was in need of repairs, as they had concerns with water draining properly from their tubs.
Some guests, who indicated that their rooms were located on one of the first three floors of the hotel, complained about being disturbed in their rooms by street noise.
A couple of guests complained that their television reception was poor, while a couple of other reviewers found that the parking facility did not always have spaces available for guests.
gave this hotel an average score of 4.3 out of 5.0, with 96% of 71 guests recommending the property.
TripAdvisor.ca ranked this hotel #13 out of 62 properties in Ottawa, from 249 reviews.
Hotels.com gave this hotel an average score of 4.2 out of 5.0, based on 43 guest reviews.