Comfortable Ottawa west budget hotel with drive-up rooms, free breakfast and free parking
- Free amenities: Wi-Fi, hot breakfast, parking
- Many guests thought that their rooms were clean
- Guests generally liked the breakfast
- Some guests liked being near Scotiabank Place
- Some guests thought the hotel was getting old
- Some guests found highway-facing rooms noisy
Updated Jan 6, 2015
1 out of 10 | Jessica jane stayed January 14, 2011
"Absolutely NEVER AGAIN."
"I was hard-pressed to find anything good. My room was right next to the stairwell, which of course in retrospect, I should have refused and requested different location. The noise factor that ensued was insufferable. I called the front desk and was told, 'It will only last a little longer'. Yelling and screaming in the hallways, people running up and down. I asked for them to SPEAK to these clients however no action was taken. The PPV service on the TV was not working. I had asked specifically if the hotel offered this and was assured they did. When I spoke to the front desk about it, I was informed that she couldn't do anything about that, it's a contract to another company, she can 'put in a call and if anyone calls back, maybe they will fix it.' The towels bore an uncanny resemblance to cheese graters, they were actually painful to dry yourself with."
10 out of 10 | Allison stayed October 06, 2010
"excellent, clean, friendly staff, beds comfortable, close to Scotia bank place."
6 out of 10 | Dave stayed April 12, 2010
"Room was beside the stairwell. Had to listen to the stairwell door open and slam shut all late into the night and early the following morning. If you are given a room by a stairwell, don't expect a good nights sleep."
9 out of 10 | Lori stayed August 28, 2009
"When we arrived there was an issue with the room selected, as not being large enough to accommodate our family of 6. The concierge came to our resuce and put us into a 1 room suite which was above and beyond what we expected. We want to thank them for that. That extra little assistance made our stay extremely comfortable and relaxing."
5 out of 10 | Verified Guest stayed September 21, 2006
"On walking in, I was immediately greeted by a girl with a name that starts with an "E". She was extremely unpleasant - did not make me feel welcome. Therefore, I hesitated each time I had to ask her a question."
8 out of 10 | Vince 2nd room stayed January 18, 2006
"There was lots of hot water at the sink but very little in the shower with little water pressure at the shower head. room 241"
8 out of 10 | John stayed October 07, 2005
"Appreciate the wireless internet"
8 out of 10 | Betty stayed August 19, 2005
"the breakfast area was nice but the breakfast lacked 1 thing. One young lad drank tea for breakfast because there was no hot chocolate mixes or cartons of milk. His complaint was that this was supposed to be a family hotel but forgot the kids. I brought this to the attention of the desk clerk and I hope that something was done about this."
4 out of 10 | Sigang stayed July 17, 2004
"It is not convenient that this facility does not have elevator/lift to the second floor."
8 out of 10 | Brian stayed November 01, 2003
"The only thing we had trouble with was the wake up calls - or lack there of - for all of the rooms we booked"