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Comfort Inn Ottawa East

Comfort Inn Ottawa East is a 2 star hotel in Ottawa, Ontario, Canada 1252 Michael Street, Ottawa, ON, Canada
Estimated Price
$123
CAD
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Guest Reviews
Amenities
Booking Information


Other Hotels
in Ottawa by Comfort Inns
Comfort Inn Ottawa West Kanata (37.6 km)

11 minute walk from the St. Laurent Shopping Centre, guests like this hotel's location

Pros
  • Free WI FI, free continental breakfast, free parking
  • Convenient location to the highway, according to guests
  • Guests felt there was good value for price paid
  • Comfortable rooms, according to guests
Cons
  • Guests complained of unpleasant odours in the rooms
  • Unclean common areas, according to guests
  • Some guests were bothered by street noise

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Editor's Analysis
Updated on Jun 28, 2012
Overview
Located in Ottawa's east end, about an 11 minute walk from St. Laurent Shopping Centre, this hotel is popular with guests who seek comfortable, basic accomodations, slightly removed from the downtown Ottawa area. 

There are 69 rooms in this 2-storey hotel. Guests can choose from various bed types and configurations. Included in all rooms is WI FI, a coffeemaker, a hair dryer, an iron and an ironing board and an LCD TV. Mini-fridges and microwaves are available on request, for a charge of $10/day. Free parking is available on site. Pets are welcome (maximum 2 pets per room) at this hotel for no cost.

There is no on-site restaurant, but a complimentary continental breakfast is offered in the lobby daily.

This hotel is particularly well situated for shopping and dining, within walking distance to a variety of restaurants, big box stores and a major shopping centre. 

Guests looking to visit major tourist attractions will likely need a vehicle. The Museum of Science and Technology is about a 10 minute drive down St. Laurent Blvd. The Aviation and Space Museum is just over a 10 minute drive away. The downtown Ottawa area, and a cluster of major attractions including Parliament Hill, the Byward Market and the Rideau Canal are all about a 15-20 minute drive from the hotel. 

Guests travelling by air should budget about 24 minutes to travel the 18.2km between the hotel and MacDonald-Cartier International Airport (YOW) (distances and driving time estimates: Google Maps).

Check-in is at 2:00pm, while check-out is at 11:00am.

Confirmed with a front desk agent: WI FI, breakfast, parking and pet policy (call date: June 28, 2012).
The Good
Convenient location and comfortable rooms were some of the frequent comments made by guests who enjoyed their stay at this hotel.

Location was a positive factor for a number of guests, who felt that its proximity to the highway, as well as its proximity to a wide variety of restaurants and to a major shopping centre was convenient. In relation to the highway, one guest said that the hotel was "easy to find". 

A number of guests also felt that there was good value for the price paid for the hotel. When describing the hotel, words like "reasonable" and "affordable" were reflective of guest sentiment.

According to the guest reviews used for this analysis, this hotel was particularly popular with pet owners, who made reference to how pet-friendly this hotel was, especially as there was no extra charge. Additionally, guests indicated that there was ample clean green space outdoors in which to walk dogs.

There were a few additional comments on things like the convenience of having a patio door in ground floor rooms and good customer service.

The Bad
For guests that had an unpleasant experience, complaints were mostly directed at unpleasant odours in the hotel, and a lack of detailed cleaning in some areas.

Some guests complained of bad odours in some of the rooms and the hallways, which some suspected were from previous pet guests or from cigarette smoke. 

Guests said that common areas, particularly the lobby, were not well cleaned. They mentioned dirty carpets in the hallways, and the need for decor in common areas to be updated.

While several guests felt that the proximity to the highway was a positive feature for the sake of convenience, a few guests felt that there was an abundance of street noise from traffic.

There were a few peripheral comments on things like spotty WI FI connections and poor quality of food offered at the complimentary breakfast.
Confirmed with a front desk agent: WI FI, breakfast, parking and pet policy (call date: June 28, 2012).

TripAdvisor.com guest reviewers ranked this hotel #55 out of 62 Ottawa hotels, based on 30 reviews.

Booking.com guest reviewers rated this hotel 6.6 out of 10, based on 14 reviews.

Expedia.ca guest reviewers rated this hotel 3.3 out of 5, based on 11 reviews. 82% of guests would recommend this hotel. 
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews
5.5
Mediocre
Guest Rating Explained
Rating: 5.5 / 10 Details

No. of guest reviews: 46
Guest Recommended: Yes
Guest Ranking Explained

Comfort Inn Ottawa East is #63 out of 67 hotels in Ottawa ranked by the ratings provided by guests.
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Show older reviews
Hotel review by guest is Negative
David from Sherwood Park, AB CA rated Comfort Inn Ottawa East 4 out of 10 on September 23, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Nikolaus from Wien, AT rated Comfort Inn Ottawa East 8 out of 10 on August 28, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Judith from Windsor, VT US rated Comfort Inn Ottawa East 8 out of 10 on July 26, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Collingwood, ON CA rated Comfort Inn Ottawa East 9 out of 10 on July 23, 2005 Verified Guest Hotel Review

"stayed at a Comfort Inn in Ottawa my first day of vacation, I like it so much I booked another night online for later that week. I ended up booking with the wrong Comfort Inn (Which I didn't know until after I had paid for this one) The worker said they didn't get my reservation request online and she was very quick to find me a room. I will think twice before booking online again, it is such a hassle to get your money back when there is a probably with the hotel. I hope they will give me my money back, Sinse I did stay at a Comfort Inn."
Hotel review by guest is Negative
Naomi from Winnipeg, MB CA rated Comfort Inn Ottawa East 3 out of 10 on June 28, 2005 Verified Guest Hotel Review

"I travel from Winnipeg to Nova Scotia each summer and stay at Comfort Inns along the way..for the past 8 years, the Ottawa Comfort Inn has been the worst;;it's tacky; the carpets are stained, the clerks never seem to know what to do and lack warmth. The service always appears to be begrudging. The air conditioners make a racket all night and the rooms are grungy. And, even though I had a non smoking room, all the corridors stank of smoke. The place is dirty. I have finally decided not to stay there again. However, the other Comfort Inns are fine..I would like to make note of an employee named "Margaret" who was on duty on the evening of June 25th at the Comfort Inn in Thunder Bay. She went very far out of her way to assure that I was comfortable, to provide assistance and to be very gracious. She really deserves credit. However, I would strongly advise anyone to avoid the Comfort Inn on Michael Street in Ottawa."
Hotel review by guest is Positive
Verified Guest from Cornwall, ON CA rated Comfort Inn Ottawa East 7 out of 10 on January 14, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Lynda from Azilda, ON CA rated Comfort Inn Ottawa East 8 out of 10 on October 28, 2003 Verified Guest Hotel Review

"This hotel is difficult to find in the dark. Plan to arrive in daylight hours or have a good idea of where you are going."


Amenities

  • Business Center
  • Parking
  • Pet Friendly
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Currency Exchange
  • Multilingual Staff
  • News Stand
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Photocopier
  • Desk
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Bathroom
  • Designated Smoking Area
  • Free Parking

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5.5
Mediocre

#63 out of 67 hotels in Ottawa city based on 46 guest reviews

Other hotel options in Ottawa:
More Frequently Booked
8.1 Very Good
Residence Inn Ottawa Downtown
C$181
Higher Rated By Guests
5.6 Mediocre
Beacon Hill Motel
C$88
Sometimes Less Expensive
7.3 Good
Comfort Inn Ottawa West Kanata
C$120


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