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East Ottawa hotel with indoor pool, restaurant and free breakfast but mixed guest reviews

  • Free amenities: Wi-Fi, hot & cold breakfast, parking
  • Numerous reviewers praised the staff for their accommodating and efficient service
  • The hotel was found to be close to highway access, shopping and public transit
  • Several guests enjoyed their clean and well-equipped rooms
  • Some guests complained of dated decor and plumbing issues
  • Noise transfer was reported by a few lodgers
jump to full editor's analysis (below)
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Dec 8, 2014
Located a 2-minute walk from the St. Laurent Shopping Centre and a 2-minute drive from the nearest Trans-Canada Highway on-ramp, the Chimo Hotel is suitable for business or leisure travellers who require a hotel with meeting/banquet space, on-site dining and easy highway access.

Each of the hotel's air-conditioned guest rooms and suites offers free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a desk, an iron and ironing board and a hair dryer. Rooms with a separate bedroom, a living room with a sofabed and a bathrobe for each guest are also available, as are wheelchair-accessible rooms.

Hotel amenities include an indoor pool, a sauna, a fitness centre, meeting/banquet facilities, a business room, a gift shop and free parking. On-site dining is offered at Quincy's (serving breakfast daily), and Clancy's Pub & Eatery, which serves dinner daily. Pets are not permitted. The hotel offers an included breakfast with some hot items.

Ottawa's city centre and Parliament Hill are both roughly an 8-minute drive from the hotel, while the University of Ottawa can be found about 20 minutes away via public transit (or a 7-minute drive). Casino du Lac Leamy is a 15-minute drive away and Ottawa International Airport (YOW) is a 20-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: September 17, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, location and rooms.

The hotel's staff were the source of many compliments by reviewers, who found them to be friendly, efficient, accommodating and responsive. 

Numerous guests were pleased with the hotel's location. They described it as safe, and close to highway access, public transit, shopping, the St. Laurent Centre, downtown, restaurants and the Ottawa Hospital.

The hotel's lodgings were enjoyed by several patrons. They described their rooms as clean, quiet, well equipped, and spacious, with comfortable beds and large bathrooms. Some lodgers complained about their accommodations, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were quite a few complaints about the state of the rooms and noise transfer.

Although several guests enjoyed their clean and well-equipped rooms, some reviewers were disappointed with their lodgings. They reported worn and stained carpets, dated decor, plumbing issues, cigarette odours in non-smoking rooms and some cleaning issues.

A few travellers complained of noise transfer during their stay. They reported loud music from the restaurant next door, as well as noise from kids sports teams being loud in the hallways.

Show Sources
Sources guest reviews rated the hotel 3.8 out of 5 with an 88% recommendation rate from 1,061 reviews. guest reviews ranked the hotel #46 of 62 Ottawa hotels with an average rating of 3.5 out of 5 from 324 reviews. guest reviews rated the hotel 7.6 out of 10 from 291 reviews.

The author called the hotel on September 17, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews

Rated 7.0/10 based on 1347 reviews

Ranked #47 out of 66 hotels in Ottawa


5 out of 10 | Verified Guest stayed March 12, 2015

"The girls at the front desk was very helpful."

"Would have liked if you offered a continental breakfast."


2 out of 10 | Bonnie stayed March 30, 2014

"WIFI as poor as dial up"

"Good customer service an extra $15 for a 16 yr old in room with 2 adults seems unnecessary. room. Bare essentials ( not enough towels for three people. One pillow for pullout. The free wifi did not allow us to download much to do some business and tv channels were difficult to use. We were forced to rent a couple of movies out of lack of options. Included breakfast buffet was sparse. Styrofoam cups scrambled eggs cold cereal toast meat. Very No Frills for the price..."


8 out of 10 | Verified Guest stayed February 14, 2014

"We needed to close to shopping and the General Hospital and Chimo filled the bill as well as a very comfortable place to stay"


7 out of 10 | Verified Guest stayed October 18, 2013

"It was a great place to stay. The staff were friendly and the place was very clean. My only issues would be #1, it's location... It was so far from anything really and a taxi cost about $17 to get downtown. #2, when I checked out, I had to wait 20 minutes to get a taxi."


9 out of 10 | Sheila stayed June 09, 2013

"The Hotel Chimo, is in an excellent position, just off the 417 highway. It was too easy to find. Straight forward. Lots of parking, and the staff was alltoo friendly, a very comfortable stay. I will have no problem whats so ever to stay there again."


7 out of 10 | Verified Guest stayed March 31, 2013

"I liked the location, close to a major shopping centre, and restaurants. I found the room comfortable and clean. Hotel staff were friendly and helpful."


8 out of 10 | Cindy stayed July 13, 2012

"Great service, clean rooms, nice gym along with a sauna & pool. Across from a large mall. What's not to like!"


6 out of 10 | Reginald stayed June 24, 2012

"Overall I like the Chimo Hotel. I did not like the manager; he refused to give us a cot, suggesting that my employee sleep on the floor. He was not aware of the rules and policies of the hotel and was contradicted by another employee."


7 out of 10 | Gail stayed February 27, 2011

"would stay again - middle of the road accomodation"

"across street from shopping mall-good door to a chain restaurant-good ...exit to the 417 out the front door-good ...rooms clean-beds comfy-tv / coffee pot / all working ...front desk staff excellent when attempting to find transport to airport (no shuttle service) ...cant comment on hotel location, as don't know the city ...pricey enough for level of accomodation, but seemed within reason for ottawa hotels"


8 out of 10 | Ryan stayed February 21, 2011

"Great place"

"I love the location of this Hotel. It is right off hwy exit and walks to large shopping centre. The rooms and cleaning staffs are great people. The front desk staff could be a little more friendly. Overall I enjoyed our stay."

show older reviews

8 out of 10 | Karim stayed August 12, 2010

"Good value for your money"

"Great location, right off the 417. Centrally located close to downtown"


8 out of 10 | James stayed July 02, 2010

"We will stay there again!"

"Very good value for your dollar. 5 to 7 minutes by car to Parliament Hill or public transportation terminal is right across the road beside the St. Laurent Shopping Mall. The food in "Clancy's" was very good and reasonably priced. Breakfast at Quincy's was good, however, service was very slow. The staff were friendly and helpful, even on a very busy Canada Day holiday!"


7 out of 10 | Verified Guest stayed June 29, 2010

"In the details"

"Nice hotel, let down slightly by the detail. Internet almost worked, coffee in the room but no milk, room almost unoccupied (fortunately the key didn't work!) Quiet, comfortable and good for working, easy to find - I would stay there again."


8 out of 10 | Verified Guest stayed June 23, 2010

"Personnel were very friendly and helpful."

"We would have preferred a location closer to the downtown area. But it was an easy drive to the downtown."


7 out of 10 | Verified Guest stayed February 14, 2010

"Although the service in the dining room was excellent, I am afraid the quality of the food was less than desirable. The hotel could use an update in the room decor as well as the bathroom fixtures. All in all, I enjoyed my stay there."


10 out of 10 | Dave stayed January 29, 2005

"There were too many taxis in the Taxi only spots. Signage says three but more than that are usually lined up when you round the corner to enter the hotel property, creating traffic where there need not be. That area should be for the customers and less for the taxis. If taxis want a spot there, then their dispatchers should keep them informed when spots become available. This was the only nuisance during a very comfortable stay. For myself, even though I live in the same city as this hotel, I am a home care giver and the "time away" needs to be without hassle. The hotel and hotel staff should be commended for a great job."

Map Marker Chimo Hotel
1199 Joseph Cyr Street, Ottawa, ON