Capital Hill Hotel & SuitesCapital Hill Hotel & SuitesCapital Hill Hotel & SuitesCapital Hill Hotel & SuitesCapital Hill Hotel & Suites

Centrally located and, according to guests, clean rooms but poor parking facility

Pros
  • Free wireless Internet, free daily newspaper, and free document printing in the on-site business centre
  • Many reviewers agreed that the hotel offered good value for the location and services offered
  • Many guests complimented the size and cleanliness of their rooms
  • Many guests found the location of this hotel convenient for accessing various tourist attractions on foot
Cons
  • Many reviewers complained about the cramped on-site parking facility
  • Many guests thought the hotel was in need of upgrades
  • A few guests found the front desk understaffed
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated May 18, 2012
Overview
The Capital Hill Hotel & Suites is located on Albert Street, near the Metcalfe Street intersection. This is a central downtown location, amidst the business district and two blocks (a 12 minute walk) from Parliament Hill.

This hotel has 150 smoke-free units, comprised of rooms and suites. All units include free wireless Internet, telephones with voicemail, hair dryers, coffee makers, in-room movies and Nintendo games (extra fee may apply), and free daily newspaper (The Globe and Mail) delivered to guest rooms. Suites are equipped with a kitchenette, dishes, and utensils. This hotel is pet-friendly and charges $20 per stay. On-site parking is available for $15/day with weekly ($75/week) and monthly ($175/month) rates available for longer stays.

An on-site 24-hour business centre is available to guests and includes a desktop computer with complimentary printing. Copy and fax services are also available for an extra charge. Other amenities include a 24-hour fitness centre and same-day dry cleaning (at an extra charge). Meeting and conference facilities are available with full catering services. Wireless Internet, flip charts and water are included with meeting rentals. 

Guests receive 10% off their meals at the on-site Bibliotheque Cafe. This restaurant serves breakfast from 7am - 11am and lunch from 11am - 2pm. Menu items range from $5 - $13.

Check in time is 3:00pm, and check out is at 12:00pm.

This hotel is two blocks west of the Rideau Canal and Sussex Drive, and is an ideal location to access many attractions on foot. With limited parking in this area and many one-way streets, guests may find walking or public transit a more convenient travel option. The Rideau Centre and Byward Market is a 9 minute walk (6 minute drive) from this hotel. The National Gallery of Canada and the Royal Canadian Mint are both located on Sussex Drive, approximately 15 minutes on foot (8 minutes by car) from the hotel.  

The Ottawa International Airport (YOW) is a 23 minute drive away from the hotel. Airport Shuttle service to this property is available, provided by Airporter, which operates from 5:00am - 11:55pm and leaves the airport at 25 and 55 minutes past the hour, daily. This shuttle services 27 Ottawa area hotels and makes stops only as requested (driving and walking time estimates: Google Maps). 
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The Good
Positive reviews typically mentioned the location, cleanliness, room size and the good value for money spent. 

Many guests found this hotel ideally located for visiting local tourist attractions on-foot. Several reviewers mentioned that they did not use their vehicle for the duration of their stay. A few guests commented that they found everything they needed within a couple blocks of the hotel.

Of the reviews used for this analysis, most described their rooms as spacious and clean. A few guests added that their rooms were well maintained and well appointed with modern decor. A couple of guests who stayed in the executive suites were impressed with the large size of their rooms and the configuration of the separate kitchen and bedroom areas. A couple of reviewers also specifically mentioned that their beds were comfortable.

The room rates and value offered at this hotel were also complimented by many guests. One reviewer said that this property was, "under half the price of somewhere like the [nearby] Sheraton or Fairmont".

Other positive reviews also noted the helpful and friendly staff and the quality of food served at the on-site cafe.
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The Bad
The most common complaint among reviews used for this analysis was the cramped parking facility. Many guests were frustrated with the narrow spaces available and the first-in, last-out parking system employed by the hotel. Several guests described having their vehicle blocked-in by other guests or the valets. A few reviewers were also unhappy that they were required to leave their keys at the front desk so that the valets could move their cars if necessary.

Many guests also found the hotel in need of upgrades. One reviewer described the general appearance of the hotel as "bordering on shabby", while other guests described finding chipped and worn furniture, damaged bathroom tiles, old televisions, scuffed hallway walls, and poor lighting throughout the property.

A few reviewers found the front desk understaffed. One guest said the staff were unable to respond promptly to routine requests, such as replenishing towels. Another reviewer complained that, "it took 30 minutes to check-in."

Other negatives noted among reviews included slow elevators, disruptive street noise, and dated equipment in the on-site fitness facility.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #36 out of 61 properties in Ottawa, from 213 reviews.

Hotels.com gave this hotel an average score of 3.8 out 5.0, based on 335 guest reviews.

Booking.com gave this hotel an average score of 7.8 out of 10, from 482 reviews.

Expedia.ca gave this property an average score of 3.5 out of 5.0, with 74% of 238 guests recommending the hotel.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.0
Good

Rated 7.0/10 based on 1202 reviews

Ranked #50 out of 67 hotels in Ottawa


5 out of 10 | Athiya parveen stayed July 02, 2013

"Go just for the location"

"This hotel is only good for its location. Its just a 5 minute straight walk to the parliament hill otherwise its not recommended for families. As soon as we arrived, we were told we had to pay $ 20 for parking per day. after arguing with the reception, they waived it off and mind you, the parking is a 2minute walk so if you have too many bags, its a hassle again. the parking is actually in a world exchange plaza and apparently we found out it is free on sat & sun. Our room had damp carpets and god knows when and how they were cleaned. Shower curtain had a stench and had asked them to change which they obliged. Other facilities nearby are a subway, tim hortons & the plaza where there is a shoppers and food court. Its only The location which is very convenient if you are doing stuff around parliament hill."

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5 out of 10 | Kenneth l stayed July 02, 2013

"Capital Hill Hotel"

"Picked this place because of location. It was mostly clean with very few amenities. Found the interior room and halls run down and old. The parking was inexpensive but it was half a block away underground. The staff were friendly and mostly helpful but the elevator stopped working and was not fixed (very poor for people on upper floors)."

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7 out of 10 | Verified Guest stayed December 02, 2012

"Central location is great. Hallways not attractive but room was fine, quiet, clean. Disappointed that parking was not included in hotel room price."

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9 out of 10 | Steve stayed November 25, 2012

"Handy and comfortable"

"We had a good weekend, Hotel is affordable and convenient. Handy to all there is to see downtown."

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4 out of 10 | Verified Guest stayed September 23, 2012

"Parking is horrible. Once you're parked in a spot, don't expect to get out for the duration of your stay. Cars are double and triple parked."

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7 out of 10 | Marilyn stayed August 25, 2012

"Fabulous location with basic accomodations!"

"We just stayed for 2 nights while in Ottawa searching for an apartment near U of O. The location is awesome- a short, beautiful walk to just about anywhere in the downtown area. The suite we had was good value for 4 of us. We slept well and were right where we wanted to be during the day. There are few extras but the staff were helpful, friendly and we would go back."

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8 out of 10 | Verified Guest stayed August 01, 2012

"We enjoyed our stay. The staff was friendly and very helpful. The room was spacious,neat and clean. The bed was very comfortable. I appreciated the fact that the air conditioner was not very noisy."

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9 out of 10 | Charles stayed July 05, 2012

"Location-Location-Location"

"Everything you need is within few block walk. Best value I have seen in a down-town hotel."

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1 out of 10 | Felix stayed June 24, 2012

"Terrible experience. The rooms smelt dirty, lack of ventilation, room feels moist and feels like i'm breathing in mold (asbestos)"

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8 out of 10 | Gary stayed June 26, 2011

"Staff very helpfull and courteous."

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9 out of 10 | Edward stayed March 07, 2010

"When I am in Ottawa, I will stay at this hotel again."

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8 out of 10 | Stefan stayed November 04, 2004

"i'm a moderate smoker and when i came in to the room the smell was very powerfull...they should invest in room deodorizers.other than that , very good stay"

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9 out of 10 | Alexander stayed September 29, 2004

"a great location for visitors to Ottawa - right downtown and we were able to walk to everything we wanted to visit"

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10 out of 10 | Verified Guest stayed January 01, 2004

"I was very pleased with the service provided at the hotel. After an unexpected turn of events, the hotel staff put themsleves at our disposal to correct the situation. This helped make our stay at Capital Hill Hotel and Suites quite enjoyable. It is also one of the best hotels in terms of value that I have ever stayed at."

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4 out of 10 | Edward stayed November 14, 2003

"A bunch of jackasses run this hotel. How many times should you have to complain about a broken toilet without them doing anything about. And the coffee pot leaked.... And they locked us out of our damn room after one day of a three day stay..... Grrrrr....."

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Map Marker Capital Hill Hotel & Suites
88 Albert Street, Ottawa, ON