The Capital Hill Hotel & Suites is located on Albert Street, near the Metcalfe Street intersection. This is a central downtown location, amidst the business district and two blocks (a 12 minute walk) from Parliament Hill.
This hotel has 150 smoke-free units, comprised of rooms and suites. All units include free wireless Internet, telephones with voicemail, hair dryers, coffee makers, in-room movies and Nintendo games (extra fee may apply), and free daily newspaper (The Globe and Mail) delivered to guest rooms. Suites are equipped with a kitchenette, dishes, and utensils. This hotel is pet-friendly and charges $20 per stay. On-site parking is available for $15/day with weekly ($75/week) and monthly ($175/month) rates available for longer stays.
An on-site 24-hour business centre is available to guests and includes a desktop computer with complimentary printing. Copy and fax services are also available for an extra charge. Other amenities include a 24-hour fitness centre and same-day dry cleaning (at an extra charge). Meeting and conference facilities are available with full catering services. Wireless Internet, flip charts and water are included with meeting rentals.
Guests receive 10% off their meals at the on-site Bibliotheque Cafe. This restaurant serves breakfast from 7am - 11am and lunch from 11am - 2pm. Menu items range from $5 - $13.
Check in time is 3:00pm, and check out is at 12:00pm.
This hotel is two blocks west of the Rideau Canal and Sussex Drive, and is an ideal location to access many attractions on foot. With limited parking in this area and many one-way streets, guests may find walking or public transit a more convenient travel option. The Rideau Centre and Byward Market is a 9 minute walk (6 minute drive) from this hotel. The National Gallery of Canada and the Royal Canadian Mint are both located on Sussex Drive, approximately 15 minutes on foot (8 minutes by car) from the hotel.
The Ottawa International Airport (YOW) is a 23 minute drive away from the hotel. Airport Shuttle service to this property is available, provided by Airporter, which operates from 5:00am - 11:55pm and leaves the airport at 25 and 55 minutes past the hour, daily. This shuttle services 27 Ottawa area hotels and makes stops only as requested (driving and walking time estimates: Google Maps).
Positive reviews typically mentioned the location, cleanliness, room size and the good value for money spent.
Many guests found this hotel ideally located for visiting local tourist attractions on-foot. Several reviewers mentioned that they did not use their vehicle for the duration of their stay. A few guests commented that they found everything they needed within a couple blocks of the hotel.
Of the reviews used for this analysis, most described their rooms as spacious and clean. A few guests added that their rooms were well maintained and well appointed with modern decor. A couple of guests who stayed in the executive suites were impressed with the large size of their rooms and the configuration of the separate kitchen and bedroom areas. A couple of reviewers also specifically mentioned that their beds were comfortable.
The room rates and value offered at this hotel were also complimented by many guests. One reviewer said that this property was, "under half the price of somewhere like the [nearby] Sheraton or Fairmont".
Other positive reviews also noted the helpful and friendly staff and the quality of food served at the on-site cafe.
The most common complaint among reviews used for this analysis was the cramped parking facility. Many guests were frustrated with the narrow spaces available and the first-in, last-out parking system employed by the hotel. Several guests described having their vehicle blocked-in by other guests or the valets. A few reviewers were also unhappy that they were required to leave their keys at the front desk so that the valets could move their cars if necessary.
Many guests also found the hotel in need of upgrades. One reviewer described the general appearance of the hotel as "bordering on shabby", while other guests described finding chipped and worn furniture, damaged bathroom tiles, old televisions, scuffed hallway walls, and poor lighting throughout the property.
A few reviewers found the front desk understaffed. One guest said the staff were unable to respond promptly to routine requests, such as replenishing towels. Another reviewer complained that, "it took 30 minutes to check-in."
Other negatives noted among reviews included slow elevators, disruptive street noise, and dated equipment in the on-site fitness facility.
ranked this hotel #36 out of 61 properties in Ottawa, from 213 reviews.
Hotels.com gave this hotel an average score of 3.8 out 5.0, based on 335 guest reviews.
Booking.com gave this hotel an average score of 7.8 out of 10, from 482 reviews.
Expedia.ca gave this property an average score of 3.5 out of 5.0, with 74% of 238 guests recommending the hotel.