OverviewThe Best Western Plus Victoria Park Suites is located on O'Connor Street in Ottawa, Ontario. This hotel is located 2 blocks from the 417 or Queensway highway, and is 1 block from the Canadian Museum of Nature. This hotel is not in the downtown area near popular tourist attractions such as the Parliament buildings or Byward Market (all-season farmers market, boutique shopping, and restaurants).
This property is 100% smoke-free and is comprised of 123 suites that include kitchenettes (microwave, mini-fridge, coffee maker, and dinnerware), free in-room coffee, free high-speed wireless Internet, free local calls, free newspapers, beds with pillow top matresses, hair dryers, irons and ironing boards, pay-per-view movies, Nintendo games, and cordless telephones with voicemail. Pets are not allowed at this property and on-site parking is $17.95 per day (includes in-out privileges).
This hotel offers a daily free continental breakfast which includes a variety of breads, juices, bagels, spreads, tea and coffee. Breakfast is served from 6:30am - 10:30 am on weekdays and from 7:30am - 10:30am on weekends.
On-site amenities include meeting facilities and catering services, a penthouse fitness centre with views of the Ottawa skyline, saunas, guest laundry facilities (extra fees apply), and same-day dry cleaning service (extra fees apply).
Guests who are looking to access tourist attractions in the downtown area of Ottawa will need their own transportation or they may use public transit. The Parliament buildings, Rideau Centre (shopping mall), and Byward Market are about a 10 minute drive (14 minutes by bus) from this hotel. Parking in the downtown area is available at the Rideau Centre and costs $17 - $20 per day. The Ottawa International Airport is located south of this hotel and is about a 20 minute drive (40 minutes by bus) from this hotel (driving time estimates: Google Maps).
Verified by a Front Desk Agent on May 20, 2012: The continental breakfast is served from 6:30am - 10:30am on weekdays and from 7:30am - 10:30am on weekends.
The GoodMany guests described having an overall positive experience at this hotel and the most complimented aspect was the customer service.
The staff were described as friendly and helpful by many reviewers, while several guests found the check-in and check-out processes efficient. A few reviewers who were participating in the annual Ottawa marathon found that the staff accommodated their needs for an earlier breakfast service and a later check-out time.
Room cleanliness was also highly praised by many guests, with one reviewer describing their rooms as "impeccable". A few guests thought the property appeared well maintained, and several other reviewers found the rooms appointed with modern furnishings. A few guests found the in-suite kitchenettes to be a value added feature.
Reviewers had mixed opinions about the location of this hotel (see below), but a few guests found this hotel situated near many restaurants and pubs. A couple of reviewers mentioned that the hotel was on a public transit route that supplied bus travel to Rideau Street and the Byward Market area.
The Bad
Of the reviews used for this analysis, there were few common complaints or negative experiences described by guests.
However, some guests found their rooms and bathrooms small, with a couple of reviewers specifically mentioning that counter space in the bathroom was limited.
A few guests complained that the continental breakfast lacked variety and that the food quality was poor.
As mentioned above, the location of this hotel received some mixed reviews. Several reviewers were disappointed that the hotel was so far from the downtown area. These guests mentioned that the hotel was too far to walk to popular attractions, shopping destinations, or entertainment venues.
Expedia.ca gave this hotel an average score of 4.4 out of 5.0, with 95% of 87 guests recommending the property.
TripAdvisor.ca ranked this hotel #4 out of 62 properties in Ottawa, based on 169 reviews.
Hotels.com gave this hotel an average score of 4.3 out of 5, from 60 guest reviews.
Verified by a Front Desk Agent on May 20, 2012: The continental breakfast is served from 6:30am - 10:30am on weekdays and from 7:30am - 10:30am on weekends.
