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Best Western Plus Ottawa Downtown Suites

8.8 | Very Good | #11 out of 63 hotels in Ottawa
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Popular downtown Ottawa hotel with mini-kitchens, free hot breakfast and free Wi-Fi

Pros
  • Free amenities: Wi-Fi, hot breakfast, local calls, newspapers
  • Rooms were very clean and well-appointed with comfortable beds
  • The location was walking distance to restaurants, shopping, groceries, the Museum of Nature, Rideau Canal and Parliament Hill
  • Staff were welcoming, efficient and very helpful
  • Free breakfast offered good variety and quality
  • Guests often appreciated the value offered
  • Wi-Fi was rated excellent
Cons
  • Parking is $20.95 for underground and $12 for outdoors, plus tax
  • Occasionally guests were disturbed by noise from traffic and other guests
  • Underground parking was tight and limited according to a few guests
Freebies
Free Wi-Fi
Free Breakfast
Editor's Review
Updated May 12, 2017
Overview
This hotel is located near to restaurants on Elgin and Bank streets and a 20-minute walk from Parliament Hill.

The hotel has 123 smoke-free and pet-free rooms on 7 floors with elevator access.

All rooms include free Wi-Fi, free local calls, a 42” flat screen TV with cable and pay movies, a Keurig coffeemaker, a mini-kitchen (mini-fridge, microwave, sink, dishware) a desk with ergonomic chair, a laptop safe, data ports, an iron and ironing board, a hair dryer, and climate control.

Some rooms include a sofabed, a separate bedroom, 2 TVs, a living room, and a jetted tub. Accessible rooms are available.

Rooms are furnished with 2 double beds, 1 queen bed or 1 king bed.

Parking is underground and heated with a clearance of 6’4” and costs $20.95 per day. Guests can also park outdoors 3 blocks away for $12 per day. There is also free street parking during limited hours. Electric car charging is available.

Free hot breakfast is available weekdays from 6:30 am to 9:30 am and weekends from 7:30 am to 10:30 am.

There is no restaurant on site, but guests will find many choices in walking distance on Elgin Street, about 6 minutes on foot, or Bank Street, 3 minutes on foot.

Hotel amenities include a courtyard garden, a fitness centre with views of the Ottawa skyline, male and female saunas, a business centre, dry cleaning, a guest laundry, a 24-hour front desk, ice/vending machines, 24-hour convenience store, safety deposit boxes, foreign currency exchange, free newspapers and meeting rooms.

What’s nearby? Canadian Museum of Nature is a 3-minute walk and the Rideau Canal 10 minutes away on foot. Ottawa Central Station (Greyhound Bus depot) is a 9-minute walk from the hotel. TD Place arena and Lansdowne Park is a 24-minute walk or 6-minute drive. University of Ottawa is an 8-minute drive from the hotel. The National Gallery of Canada and Byward Market are both a 13-minute drive away. Ottawa International Airport (YOW) is an 18-minute drive. (All travel times: Google Maps)

Confirmed by the hotel on Apr 27, 2017: all rooms have a mini-kitchen, Keurig coffeemakers and pay movies, underground parking rates and clearance, breakfast times

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The Good
Guests typically enjoyed their stay.

Rooms were very clean, quiet and spacious with comfortable beds and lots of good quality pillows. Guests liked the mini-kitchens with real mugs, glasses and stainless steel utensils.

The location was walking distance to restaurants, shopping, groceries, pharmacy, liquor store and the Canadian Museum of Nature, Rideau Canal and Parliament Hill. Public transit was close by.

Staff were described as welcoming, efficient and very helpful.

Guests often enjoyed the free breakfast. It had a wide selection of hot and cold items including gluten-free bread, a TV in the breakfast room to watch news and plenty of seating.

Guests also liked: the jetted tub in the king suite, good quality toiletries, free street parking overnight, free parking for electric vehicles, a bike path in front of the hotel, a nearby Starbucks and a good fitness room.

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The Bad
Some guests offered a little negative feedback.

Recent room complaints were: room was a little tired, carpets need cleaning, not enough hot water, room too hot, shower-mounted towel racks are low and have sharp edges and bed was smaller than expected and not that comfortable/too soft.

Noise affected guests on occasion. They could hear traffic along Gladstone Avenue, AC units and guests in nearby rooms or the halls.

Other comments found were: underground parking was a bit cramped and limited at times, no pool, no restaurant or lounge for relaxing, paper plates at breakfast and key cards kept failing to work.

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Show Sources
Sources
Hotels.com rated the hotel 4.3 out of 5 from 490 reviews.

TripAdvisor.ca
ranked the hotel #9 out of 67 Ottawa hotels with an average rating of 4.5 out of 5 from 1397 reviews.

Expedia.ca rated the hotel 4.4 out of 5 from 931 reviews.



This hotel is an Editor's Pick for...
Guest Reviews
Rated by Guests
8.8 / out of 10
"Very Good"
Ranked by Guests
#
11 / out of 63
hotels in Ottawa

The average guest rating for Best Western Plus Ottawa Downtown Suites is 8.8 out of 10 based on 4526 reviews from past guests. This average guest rating ranks Best Western Plus Ottawa Downtown Suites at #11 out of 63 hotels in Ottawa.

4526
Map Marker Best Western Plus Ottawa Downtown Suites
377 O'Connor Street, Ottawa, ON