Best Western Plus Ottawa City CentreBest Western Plus Ottawa City CentreBest Western Plus Ottawa City CentreBest Western Plus Ottawa City CentreBest Western Plus Ottawa City CentreBest Western Plus Ottawa City CentreBest Western Plus Ottawa City CentreBest Western Plus Ottawa City CentreBest Western Plus Ottawa City Centre
8.0 | Very Good

Best Western Plus Ottawa City Centre


Complimented by guests for clean rooms, friendly service, and on-site dining

  • Many guests complimented the cleanliness of their rooms
  • Many reviewers found the staff to be friendly and helpful
  • A few guests complimented the on-site restaurant and room service
  • A few reviewers thought the fitness facility was well equipped
  • Free high-speed Internet, free local calls and free parking
  • A few guests were disturbed by noise in their rooms
  • Several reviewers complained about smelling cigarette smoke in their rooms
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Editor's Analysis
Updated May 18, 2012
The Best Western Plus Macies Hotel is located on Carling Avenue in Ottawa, Ontario. The hotel is located near the Experimental Farm and Agricultural Museum (2.5km or a 5 minute drive) and is about a 15 minute drive to the Parliament buildings and downtown Ottawa. 

This hotel has 123 guest rooms (89 non-smoking rooms) and all rooms include cable television, high-speed wired Internet access, pay-per-view movies, air conditioning, coffee makers, hair dryers, alarm clocks, irons and ironing boards, in-room safes, and free local calls (under 30 minutes long). Cribs and roll-away beds are available on request. This hotel does not allow pets. On-site outdoor parking is free and includes cold-weather hook-ups.

On-site amenities include an outdoor swimming pool (operational from mid-May to September) and a hot tub and steam room which are open from 7:00am - 10:00pm. The on-site fitness centre is open from 7:00am - 8:00pm and is equipped with a universal weight machine and cardio machines. A business centre is also available for guests and offers fax, copy, and mail services (extra charges may apply). This hotel has meeting and banquet facilities, offered with full catering services. Free wireless Internet is available in all public areas of the property.

This hotel has an on-site restaurant and lounge which is open from 7:00am - 10:00pm. Room service is also available during restaurant hours.

Check in time is 3:00pm and check out is at 1:00pm.

This hotel provides convenient access to the 417 or Queensway highway, allowing for travel to the downtown area in about 15 - 20 minutes (by car). The downtown area is home to many tourist attractions including the Rideau Canal, Byward Market (all-season Farmer's Market, boutique shopping, and restuarants), Rideau Centre (shopping mall), National Art Gallery, and the Canadian Mint. The Ottawa International Airport (YOW) is about 20 minutes (by car) south of this property (driving time estimates: Google Maps).
The Good
The customer service at this hotel was highly praised by many reviewers. Guests described the staff as helpful, friendly, and professional. One guest said, "The staff at this hotel were fabulous. They went above and beyond the call of duty." 

Another guest mentioned that he received a discounted rate when the staff learned that he was staying at the hotel to visit his wife at the nearby hospital. One reviewer mentioned that he was impressed when the hotel staff volunteered to provide a battery boost for his car. A couple of guests also found the check-in and check-out procedures efficient.

Of the reviews used for this analysis, most complimented the cleanliness of the room. Many reviewers also mentioned that the rooms were spacious and well appointed, with one guest stating that this property was "one of the nicest hotels [he has] ever stayed in." A few guests specifically mentioned that the beds and provided pillows were comfortable, while a couple of other reviewers mentioned that their bathrooms appeared to be recently updated.

Several guests also complimented the well-equipped fitness facility and the quality of food served by the on-site restaurant and room service. A few reviewers found the free wireless Internet and hot tub to be value added features.
The Bad
There were very few common complaints found among reviews used for this analysis. However, several guests did mention that they were disturbed by noise in their room. A couple of guests complained about noise from neighbouring rooms, while a few other reviewers were disturbed by street traffic.

A few guests were bothered by the smell of cigarette smoke in their non-smoking guest rooms.

Other isolated complaints included inconsistent in-room temperature, difficulty locating the front entrance, slow elevators, and inattentive wait staff at the restaurant.

Show Sources
Sources ranked this hotel #25 out of 62 properties in Ottawa, based on 47 reviews. gave this hotel an average score of 4.4 out of 5.0, from 28 guest reviews. gave this hotel an average score of 8.4 out of 10, based on 137 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
Very Good

Rated 8.0/10 based on 182 reviews

Ranked #30 out of 66 hotels in Ottawa

show older reviews

9 out of 10 | Olagoke stayed September 28, 2009

"This is a very good hotel to stay when you are in Ottawa."


4 out of 10 | Verified Guest stayed April 15, 2006

"One of the beds in the room was worn out, there was no support left in the mattress. However, the front desk service was friendly and competent and the room was clean."


7 out of 10 | Verified Guest stayed May 15, 2005

"We stayed one night at this hotel. There was a very noisy party in the hotel until 1:00 AM in the night and I think it could have been fair to know that in advance (we just found out after we checked in). The indoor whirlpool was very small and in a small closed area (too much clorine smell), it was imposible to stay longer that few seconds. Other than that, the room was very clean."


10 out of 10 | Verified Guest stayed July 11, 2004

"Great location. It wasn't right downdown so things were calmer and less busy. It was very close to the highway which provided easy access to all locations. A great choice in accomodations!"


9 out of 10 | Verified Guest stayed July 03, 2004

"The restaurant staff and front desk staff were excellent. The facility itself was ok."

Map Marker Best Western Plus Ottawa City Centre
1274 Carling Avenue, Ottawa, ON