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Best Western Plus Ottawa City Centre

7.8 | Good | #35 out of 65 hotels in Ottawa
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Well-liked west Ottawa hotel with outdoor pool, restaurant & free parking

Pros
  • Free amenities: Wi-Fi, wired Internet, parking, local calls
  • Rooms were very clean, well appointed, updated and spacious
  • Location was an easy walk to restaurants and shops, near transit and just off the Trans-Canada Hwy
  • Staff were helpful, pleasant and responsive
  • Restaurant on site was well liked by guests
  • Some guest were pleased with the value at this hotel
  • Wi-Fi was rated very good
Cons
  • Some found their bathrooms a little dated
Freebies
Free Wi-Fi
Free Parking
Free Internet
Editor's Review
Updated May 12, 2017
Overview
This hotel is located just off the Trans-Canada Hwy, a 13-minute drive from the city centre. The Westgate Shopping Centre offers restaurants and shops, a 4-minute walk away. 

The hotel has 121 smoke-free and pet-free rooms over 4 floors with elevator access.

All rooms include free Wi-Fi, free wired Internet, free local calls, a flat screen TV with cable, a coffeemaker, a mini-fridge, a microwave, a desk, data ports, a laptop-size safe, an iron and ironing board, a hair dryer, windows that open and climate control.

Some rooms include a sofabed, a separate bedroom, 2 TVs, an electric fireplace, a kitchen and a dining area. Accessible rooms are available.

Rooms are furnished with 1 double, 1 or 2 queen beds or 1 king bed.

Free outdoor parking is available with cold-weather hook ups. 

Restaurant on site: Café 1274 serves breakfast, lunch and dinner with bar service. Room service is available from 7 am to 10 pm.

Hotel amenities include a seasonal heated outdoor pool, a fitness centre (7 am to 10 pm), a 24-hour business centre, dry cleaning, a guest laundry (7 am to 10 pm), a 24-hour front desk, ice/vending machines, ATM, newsstand and meeting rooms.

What’s nearby? Parkdale Market in Wellington West offers dining and shopping, a 7-minute drive from the hotel. Ottawa Hospital Civic Campus is a 5-minute from the hotel. University of Ottawa is 11 minutes away by car. Canadian Museum of Nature is a 9-minute drive. Ottawa International Airport (YOW) is 18 minutes by car. (All travel times: Google Maps)

Confirmed with the hotel on Apr 13, 2017: the hotel offers a one-bedroom suite with a separate bedroom and full kitchen (stove top, oven, full-size fridge)

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The Good
Guests enjoyed their stay at this hotel and often the staff made the day.

Rooms were very clean and well maintained, spacious and quiet. Guests loved the clean wood flooring and often found the beds comfy.

The location was well liked. It was an easy walk to restaurants and shopping and offered quick access to the highway for accessing downtown, the airport, a nearby gas station and the surrounding area.

Staff were described as helpful, pleasant and knowledgeable about the area. Guests felt that they genuinely cared about the guests and they reported how the staff showed kindness to them when they came from the hospital.

Guests liked the restaurant. They appreciated a great breakfast at a reasonable cost and very good dinners. Guests mentioned enjoying the salmon and steak.

Guests appreciated good value and reasonable rates at this hotel.

Guests also liked: free parking with the lot plowed by very early morning when needed and the diner across the street.

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The Bad
Some guests offered their evaluation of the hotel.

Recent room complaints were: room was small and not very bright, water pressure was a little weak, room was a little cold and bathroom was dated.

Noise disturbance was mentioned on occasion from: an AC unit, guests in nearby rooms, the elevator and guests in the halls.

Other comments found were: hotel’s curb appeal was dated, smokers brought the smell of smoke into the lobby and elevator, and the hotel was in the west end and not the ‘city centre’ as it was named.

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Show Sources
Sources
Booking.com guest reviews rated the hotel 8.1 out of 10 from 684 reviews.

TripAdvisor.ca guest reviews ranked the hotel #34 out of 67 Ottawa hotels with an average rating of 4 out of 5 from 492 reviews.

Expedia.ca guest reviews rated the hotel 3.9 out of 5 from 383 reviews.

Guest Reviews
Rated by Guests
7.8 / out of 10
"Good"
Ranked by Guests
#
35 / out of 65
hotels in Ottawa

The average guest rating for Best Western Plus Ottawa City Centre is 7.8 out of 10 based on 1757 reviews from past guests. This average guest rating ranks Best Western Plus Ottawa City Centre at #35 out of 65 hotels in Ottawa.

1757
Map Marker Best Western Plus Ottawa City Centre
1274 Carling Avenue, Ottawa, ON