OverviewThe Best Western Plus Macies Hotel is located on Carling Avenue in Ottawa, Ontario. The hotel is located near the Experimental Farm and Agricultural Museum (2.5km or a 5 minute drive) and is about a 15 minute drive to the Parliament buildings and downtown Ottawa.
This hotel has 123 guest rooms (89 non-smoking rooms) and all rooms include cable television, high-speed wired Internet access, pay-per-view movies, air conditioning, coffee makers, hair dryers, alarm clocks, irons and ironing boards, in-room safes, and free local calls (under 30 minutes long). Cribs and roll-away beds are available on request. This hotel does not allow pets. On-site outdoor parking is free and includes cold-weather hook-ups.
On-site amenities include an outdoor swimming pool (operational from mid-May to September) and a hot tub and steam room which are open from 7:00am - 10:00pm. The on-site fitness centre is open from 7:00am - 8:00pm and is equipped with a universal weight machine and cardio machines. A business centre is also available for guests and offers fax, copy, and mail services (extra charges may apply). This hotel has meeting and banquet facilities, offered with full catering services. Free wireless Internet is available in all public areas of the property.
This hotel has an on-site restaurant and lounge which is open from 7:00am - 10:00pm. Room service is also available during restaurant hours.
Check in time is 3:00pm and check out is at 1:00pm.
This hotel provides convenient access to the 417 or Queensway highway, allowing for travel to the downtown area in about 15 - 20 minutes (by car). The downtown area is home to many tourist attractions including the Rideau Canal, Byward Market (all-season Farmer's Market, boutique shopping, and restuarants), Rideau Centre (shopping mall), National Art Gallery, and the Canadian Mint. The Ottawa International Airport (YOW) is about 20 minutes (by car) south of this property (driving time estimates: Google Maps).
The GoodThe customer service at this hotel was highly praised by many reviewers. Guests described the staff as helpful, friendly, and professional. One guest said, "The staff at this hotel were fabulous. They went above and beyond the call of duty."
Another guest mentioned that he received a discounted rate when the staff learned that he was staying at the hotel to visit his wife at the nearby hospital. One reviewer mentioned that he was impressed when the hotel staff volunteered to provide a battery boost for his car. A couple of guests also found the check-in and check-out procedures efficient.
Of the reviews used for this analysis, most complimented the cleanliness of the room. Many reviewers also mentioned that the rooms were spacious and well appointed, with one guest stating that this property was "one of the nicest hotels [he has] ever stayed in." A few guests specifically mentioned that the beds and provided pillows were comfortable, while a couple of other reviewers mentioned that their bathrooms appeared to be recently updated.
Several guests also complimented the well-equipped fitness facility and the quality of food served by the on-site restaurant and room service. A few reviewers found the free wireless Internet and hot tub to be value added features.
The Bad
There were very few common complaints found among reviews used for this analysis. However, several guests did mention that they were disturbed by noise in their room. A couple of guests complained about noise from neighbouring rooms, while a few other reviewers were disturbed by street traffic.
A few guests were bothered by the smell of cigarette smoke in their non-smoking guest rooms.
Other isolated complaints included inconsistent in-room temperature, difficulty locating the front entrance, slow elevators, and inattentive wait staff at the restaurant.
TripAdvisor.ca ranked this hotel #25 out of 62 properties in Ottawa, based on 47 reviews.
Hotels.com gave this hotel an average score of 4.4 out of 5.0, from 28 guest reviews.
Booking.com gave this hotel an average score of 8.4 out of 10, based on 137 reviews.
