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BEST WESTERN PLUS Macies Hotel

BEST WESTERN PLUS Macies Hotel is a 3 star hotel in Ottawa, Ontario, Canada 1274 Carling Avenue, Ottawa, ON, Canada
Estimated Price
$123
CAD
Photo 1 - BEST WESTERN PLUS Macies Hotel, 1274 Carling Avenue, Ottawa, ON, Canada Show All Photos
Complimented by guests for clean rooms, friendly service, and on-site dining
Pros 
  • Many guests complimented the cleanliness of their rooms
  • Many reviewers found the staff to be friendly and helpful
  • A few guests complimented the on-site restaurant and room service
  • A few reviewers thought the fitness facility was well equipped
  • Free high-speed Internet, free local calls and free parking
Cons 
  • A few guests were disturbed by noise in their rooms
  • Several reviewers complained about smelling cigarette smoke in their rooms

Other Hotels in the Area
Travelodge Hotel and Convention Centre - Ottawa West (0.4 km)
Embassy West Hotel and Conference Centre (0.5 km)
Sunnyside Bed and Breakfast (3.3 km)
A Voyageurs Guest House Bed & Breakfast (3.9 km)
Travelodge Ottawa Downtown (3.9 km)
Albert at Bay Suite Hotel (4.0 km)
Radisson Hotel Ottawa Parliament Hill (4.1 km)
The National Hotel and Suites Ottawa (4.2 km)
Delta Ottawa City Centre (4.2 km)
Algonquin College Residence (4.2 km)
Minto Suite Hotel (4.3 km)
Crowne Plaza Gatineau-Ottawa (4.3 km)

This Hotel is in...
Nepean

This Hotel is Near...
Canadian War Museum (3.6 km)
Carleton University (2.8 km)
Casino du Lac Leamy (7.0 km)
Gatineau Airport (19.9 km)
Gatineau Park (15.4 km)
Nepean Sportsplex (6.7 km)
Ottawa Airport (8.8 km)
Ottawa General Hospital (7.0 km)
Ottawa Hospital Civic Campus (1.1 km)
Rideau Canal (4.5 km)
Rideau Carleton Raceway (14.0 km)

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Editor's Analysis
Updated on May 18, 2012
Overview
The Best Western Plus Macies Hotel is located on Carling Avenue in Ottawa, Ontario. The hotel is located near the Experimental Farm and Agricultural Museum (2.5km or a 5 minute drive) and is about a 15 minute drive to the Parliament buildings and downtown Ottawa. 

This hotel has 123 guest rooms (89 non-smoking rooms) and all rooms include cable television, high-speed wired Internet access, pay-per-view movies, air conditioning, coffee makers, hair dryers, alarm clocks, irons and ironing boards, in-room safes, and free local calls (under 30 minutes long). Cribs and roll-away beds are available on request. This hotel does not allow pets. On-site outdoor parking is free and includes cold-weather hook-ups.

On-site amenities include an outdoor swimming pool (operational from mid-May to September) and a hot tub and steam room which are open from 7:00am - 10:00pm. The on-site fitness centre is open from 7:00am - 8:00pm and is equipped with a universal weight machine and cardio machines. A business centre is also available for guests and offers fax, copy, and mail services (extra charges may apply). This hotel has meeting and banquet facilities, offered with full catering services. Free wireless Internet is available in all public areas of the property.

This hotel has an on-site restaurant and lounge which is open from 7:00am - 10:00pm. Room service is also available during restaurant hours.

Check in time is 3:00pm and check out is at 1:00pm.

This hotel provides convenient access to the 417 or Queensway highway, allowing for travel to the downtown area in about 15 - 20 minutes (by car). The downtown area is home to many tourist attractions including the Rideau Canal, Byward Market (all-season Farmer's Market, boutique shopping, and restuarants), Rideau Centre (shopping mall), National Art Gallery, and the Canadian Mint. The Ottawa International Airport (YOW) is about 20 minutes (by car) south of this property (driving time estimates: Google Maps).
The Good
The customer service at this hotel was highly praised by many reviewers. Guests described the staff as helpful, friendly, and professional. One guest said, "The staff at this hotel were fabulous. They went above and beyond the call of duty." 

Another guest mentioned that he received a discounted rate when the staff learned that he was staying at the hotel to visit his wife at the nearby hospital. One reviewer mentioned that he was impressed when the hotel staff volunteered to provide a battery boost for his car. A couple of guests also found the check-in and check-out procedures efficient.

Of the reviews used for this analysis, most complimented the cleanliness of the room. Many reviewers also mentioned that the rooms were spacious and well appointed, with one guest stating that this property was "one of the nicest hotels [he has] ever stayed in." A few guests specifically mentioned that the beds and provided pillows were comfortable, while a couple of other reviewers mentioned that their bathrooms appeared to be recently updated.

Several guests also complimented the well-equipped fitness facility and the quality of food served by the on-site restaurant and room service. A few reviewers found the free wireless Internet and hot tub to be value added features.

The Bad
There were very few common complaints found among reviews used for this analysis. However, several guests did mention that they were disturbed by noise in their room. A couple of guests complained about noise from neighbouring rooms, while a few other reviewers were disturbed by street traffic.

A few guests were bothered by the smell of cigarette smoke in their non-smoking guest rooms.

Other isolated complaints included inconsistent in-room temperature, difficulty locating the front entrance, slow elevators, and inattentive wait staff at the restaurant.
TripAdvisor.ca ranked this hotel #25 out of 62 properties in Ottawa, based on 47 reviews.

Hotels.com gave this hotel an average score of 4.4 out of 5.0, from 28 guest reviews.

Booking.com gave this hotel an average score of 8.4 out of 10, based on 137 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews

6.8
Fair

#50 out of 64
Guest Rating Explained
Rating: 6.8 / 10 Details

No. of guest reviews: 8
Guest Recommended: Yes
Guest Ranking Explained

BEST WESTERN PLUS Macies Hotel is #50 out of 64 hotels in Ottawa ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Amherstview, ON CA rated BEST WESTERN PLUS Macies Hotel 7 out of 10 on October 06, 2013 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Olagoke from Brampton, ON CA rated BEST WESTERN PLUS Macies Hotel 9 out of 10 on September 28, 2009 Verified Guest Hotel Review

"This is a very good hotel to stay when you are in Ottawa."
Hotel review by guest is Negative
Verified Guest from Toronto, ON CA rated BEST WESTERN PLUS Macies Hotel 4 out of 10 on April 15, 2006 Verified Guest Hotel Review

"One of the beds in the room was worn out, there was no support left in the mattress. However, the front desk service was friendly and competent and the room was clean."
Hotel review by guest is Positive
Verified Guest from Toronto, ON US rated BEST WESTERN PLUS Macies Hotel 7 out of 10 on May 15, 2005 Verified Guest Hotel Review

"We stayed one night at this hotel. There was a very noisy party in the hotel until 1:00 AM in the night and I think it could have been fair to know that in advance (we just found out after we checked in). The indoor whirlpool was very small and in a small closed area (too much clorine smell), it was imposible to stay longer that few seconds. Other than that, the room was very clean."
Hotel review by guest is Positive
Verified Guest from Hagersville, ON CA rated BEST WESTERN PLUS Macies Hotel 7 out of 10 on April 10, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Caledonia, ON CA rated BEST WESTERN PLUS Macies Hotel 10 out of 10 on July 11, 2004 Verified Guest Hotel Review

"Great location. It wasn't right downdown so things were calmer and less busy. It was very close to the highway which provided easy access to all locations. A great choice in accomodations!"
Hotel review by guest is Positive
Verified Guest from North Bay, ON CA rated BEST WESTERN PLUS Macies Hotel 9 out of 10 on July 03, 2004 Verified Guest Hotel Review

"The restaurant staff and front desk staff were excellent. The facility itself was ok."
Hotel review by guest is Positive
Verified Guest from Lisieux, SK CA rated BEST WESTERN PLUS Macies Hotel 8 out of 10 on November 05, 2003 Verified Guest Hotel Review

Hotel Address: 1274 Carling Avenue, Ottawa, ON, Canada

Overview & Amenities


BEST WESTERN PLUS Macies Hotel

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Disabled Access
  • Concierge
  • Tour Desk
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Sauna
  • News Stand
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Computer
  • Laptop
  • Photocopier
  • Desk
  • Courier
  • Custom event planning available
  • Disabled Accessible Rooms
  • Disabled Parking
  • Jacuzzi
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Outdoor
  • Cots
  • Vending Machines
  • Express Check-In/Check-Out
  • Free Parking

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Other Hotels
in Ontario by Best Western

Best Western Plus Victoria Park Suites (7.0 km)
Best Western Plus Ottawa Kanata Hotel & Conference Centre (15.2 km)
BEST WESTERN Colonel By Inn (94.9 km)
Best Western Plus Perth Parkside Inn & Spa (108.3 km)
BEST WESTERN Renfrew Inn & Conference Centre (116.0 km)
BEST WESTERN PLUS Parkway Inn & Conference Centre (137.6 km)
BEST WESTERN PLUS L'Heritage (147.0 km)
BEST WESTERN Pembroke Inn & Conference Centre (187.0 km)
BEST WESTERN Country Squire Resort (193.4 km)
BEST WESTERN PLUS Fireside Inn (225.8 km)
BEST WESTERN Sword Motor Inn (272.2 km)
BEST WESTERN Belleville (298.7 km)

Nearby Cities
Hull (5.1 km)
Aylmer (7.2 km)
Gatineau (8.6 km)
Ottawa (21.3 km)
Wakefield (32.0 km)

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