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Andaz Ottawa Byward Market

9.0 | Excellent | #4 out of 65 hotels in Ottawa
MAP

Highly praised downtown Ottawa hotel at Byward Market with restaurant and rooftop lounge 

Pros
  • Free amenities: Wi-Fi, mini-bar snacks and drinks, coffee in lobby, local calls, overnight shoe shine, newspapers
  • Rooms were stylish, very clean, and comfortable
  • West-facing rooms offered spectacular views of sunsets and Parliament Buildings
  • The location was excellent--an easy walk to restaurants and shopping and a healthy walk to downtown attractions
  • Staff were super friendly, professional and eager to please
  • Some guests were impressed with the food and drinks on site
  • Wi-Fi was rated excellent
Cons
  • Valet parking is $30 per night
  • Some guests found noise disturbances from outside and inside the hotel
  • Some guests complained of very slow service from the restaurant
  • No pool and no hot tub
Freebies
Free Wi-Fi
Editor's Review
Updated Jun 6, 2017
Overview
This hotel is located in downtown Ottawa surrounded by restaurants in the Byward Market district. Parliament Hill is 15 minutes away on foot.

The hotel offers 200 smoke-free rooms on 16 floors with elevator access.

All rooms include free Wi-Fi, free local calls, a free welcome beverage, free mini-bar featuring snacks and drinks, a 50” flat screen TV with cable, a tea and coffee maker, a mini-fridge, a sitting area, a safe, an iron and ironing board, a hair dryer, a rainfall shower, bathrobes and slippers, a walk-in closet, floor-to-ceiling windows and climate control.

Some rooms include a separate bedroom, a living room, a soaker tub, an outdoor terrace, an exclusive entrance and city views. Accessible rooms are available.

Rooms are furnished with 2 queen beds or 1 king bed.

Valet parking with in-out privileges costs $30 per night.

Pets are welcome (2 under 75 lbs or 1 under 50 lbs) for $100 per stay, per room. Pet amenities are offered such as a dog bed, bowls and cookies.

Free coffee and tea is available at the lobby bar.

Restaurants on site: 
Feast + Revel Restaurant features new Canadian cuisine and is open for breakfast, lunch and dinner. 
Copper Spirits and Sights, a rooftop lounge, offers small plates and seasonal cocktails plus a live DJ Thursday to Saturday. It’s open from 2 pm to midnight or 2 am and offers indoor and outdoor seating. 
The Lobby Bar offers alcoholic beverages and specialty coffees. 
Room service is available 24 hours.

Hotel amenities include a 24-hour fitness centre, dry cleaning, concierge, loaner umbrellas, porter/bellhop, a 24-hour front desk, free newspapers, and meeting rooms.

Convenient extras offered to guests: The hotel offers a Convenience Collection of items available to guests to keep including hair spray, hair brush, deodorant, baby shampoo, lint mitt, shaving cream, nail polish remover wipes, a shoe horn, wine opener and vanity kit; or to borrow/buy including a curling iron, flat iron, phone charger, power adapter, steamer, and tea kettle.

What’s nearby? Major's Hill Park (site of Winterlude activities in the winter, Tulip Festival in the spring and Canada Day festivities in the summer) is a 7-minute walk. National Gallery of Canada is an 11-minute walk. Rideau Centre is 7 minutes away on foot. University of Ottawa is a 14-minute walk. Ottawa International Airport (YOW) is an 18-minute drive. (All travel times: Google Maps)

Confirmed by the hotel on May 1, 2017: pet fees, no business centre but the staff do printing, no pay movies but guests can stream their own movies with the in-room smart TVs

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The Good
Guests were impressed with this stylish hotel.

Rooms were large, spotless, and featured modern design and comfy beds. Guests liked having free snacks and drinks in the room and stunning river/city views.

The location was an easy walk to the restaurants of Byward Market, near transit and walking distance to Rideau Canal, museums, attractions and shopping.

Staff were super friendly, professional and eager to please.

Guests (and locals) enjoyed the rooftop patio for its views, ambiance and an afternoon or late night drink.

Dining on site was often impressive to guests.

Valets did an excellent job. They retrieved the car quickly, cleaned snow off the car and had the heater on.

Guests also liked: the welcome beverage and walk in closets in the rooms where guests could put their outerwear and luggage out of sight.

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The Bad
Some guests offered suggestions for improvement.

Recent room complaints were: bed had duvet but no top sheet, water pressure was hit and miss, and room was small for a family of 4, not much storage for clothes and room was very cold. Housekeeping forgot to replenish the mini-bar and toiletries in the bathroom at times.

On occasion, guests complained that their reservations were not honoured, despite having made them in advance.

Some guests found slow service from dining room staff and poorly executed room service.

Noise affected guests on occasion. They cited pedestrian traffic late at night, snow ploughs at 5 am, music from the DJ on site, and housekeeping staff vacuuming the hallway before 9 am.

Other comments found were: dining on site was pricey and drafty in the winter, elevators can be a little slow during busy times and no hot tub or indoor pool.

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Show Sources
Sources
TripAdvisor.ca ranked the hotel #1 out of 67 Ottawa hotels with an average rating of 4.5 out of 5 from 320 reviews.

Expedia.ca rated the hotel 4.8 out of 5 from 188 reviews.

Booking.com rated the hotel 9.6 out of 10 from 134 reviews.

Guest Reviews
Rated by Guests
9.0 / out of 10
"Excellent"
Ranked by Guests
#
4 / out of 65
hotels in Ottawa

The average guest rating for Andaz Ottawa Byward Market is 9.0 out of 10 based on 231 reviews from past guests. This average guest rating ranks Andaz Ottawa Byward Market at #4 out of 65 hotels in Ottawa.

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Map Marker Andaz Ottawa Byward Market
325 Dalhousie Street, Ottawa, ON