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Great value downtown Ottawa hotel with full-size kitchens & balconies, restaurant & lounge

Pros
  • Free Wi-Fi, free local calls
  • Excellent service from staff, according to guests
  • Convenient location, in walking distance to a number of attractions, according to guests
  • On-site fitness centre and 24-hr business centre
  • Spacious, well-equipped suites, said guests
Cons
  • Some guests objected to paying for parking
  • A few guests were bothered by street noise
  • Exterior of hotel dated, according to some guests
  • Underground parking is $24 per night
Freebies
Free Wi-Fi
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Nov 28, 2014
Overview
This all-suite, downtown hotel is located on Albert Street,10 minutes from the Sparks Street Mall, and is popular with business travellers on extended stays, and with families seeking spacious accommodations. On-site amenities include a fitness centre and a 24-hour business centre.

This 196 room, non-smoking hotel boasts "apartment-sized" suites. Guests have the choice between one or two bedrooms, one or two bathrooms, different bed types and amenities. There is also a Boardroom suite that has a meeting room ensuite that can fit up to 10 people. In all rooms, guests can expect WI FI, bathrobes, a fully stocked kitchen, a hair dryer, an iron and an ironing board and voicemail. Underground parking is available for a cost of $24 a day. Pets are not permitted at this hotel.

Although the hotel is within walking distance to a number of restaurants, guests do have the choice to dine on site at the Bay Street Bistro. Guests can unwind at the Black Bear Lounge, also available on site.

Situated in the west end of the downtown core, there are several attractions that are within walking distance from this hotel. The Byward Market, Parliament Hill, the Rideau Canal and the National Arts Centre are all walkable in about 15-20 minutes. The Canadian Museum of Civilization, which has an IMAX theatre and an interactive childrens' museum, is about a 5 minute drive over the river into Gatineau, Quebec. 

Guests travelling by air should budget about 24 minutes to travel the 15.2km between the hotel and MacDonald-Cartier International Airport (YOW) (distances and travel time estimates: Google Maps).

Confirmed with a front desk agent: WI FI, parking  (call date: Nov 28, 2014).
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The Good
There were many favourable comments among those used for this analysis, but most centred on the size and the quality of the rooms, and on the level of service that guests received while staying at the hotel.

This hotel self-promotes as "Ottawa's largest suite hotel", and judging by guest comments used for this analysis, guests agree that these suites are indeed sizeable. 

There were also a number of comments on cleanliness and comfort in the suites. Guests frequently used words like "well-equipped".

Staff received top marks from guests, who used words like "pleasant" and "helpful" to describe their impressions. There was particular mention of front desk staff.

Location was a big draw for a number of guests, who appreciated being able to walk to access a number of attractions, shops and restaurants. The hotel was also conveniently located to the business district, according to a number of business travellers. 

There were a few additional comments, on things like good value for price paid and on comfy beds.
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The Bad
While the bulk of guest comments used for this analysis were positive, there were a few common points among complaints, including issues with parking and with street noise.

Some guests felt that the parking fee was excessive, and that parking spaces were tight, especially for those driving SUV's or large cars.

A few guests indicated that they were bothered by street noise on this busy downtown street, especially from bus stops located outside the hotel. 

While many guests felt that the interior of the hotel was well-maintained and clean, a few guests felt that the exterior of the hotel could use a "facelift".

There were a few peripheral complaints, with some guests wishing that there was a free breakfast offered and a pool on site.
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Show Sources
Sources
Confirmed with a front desk agent: WI FI, parking and restaurant hours (call date: June 29, 2012).

TripAdvisor.com guest reviewers ranked this hotel #3 of 62 Ottawa hotels, based on 406 reviews.

Expedia.com guest reviewers rated this hotel 4.6 out of 5, based on 259 reviews. 98% of guests would recommend this hotel.

Booking.com guest reviewers rated this hotel 9.1, or "superb", based on 184 reviews.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
9.2
Excellent
#
3 / out of 63
hotels in Ottawa

Rated 9.2/10 based on 3981 reviews

Ranked #3 out of 63 hotels in Ottawa

3981
Map Marker Albert at Bay Suite Hotel
435 Albert Street, Ottawa, ON