OverviewLocated on Sherwood Heights Drive, about a 3-minute drive from the QEW, this hotel is popular with guests who want speedy access to the highway, and who prefer suburban accommodations.
All of the 62 rooms at this hotel have free Wi-Fi, free wired Internet, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between rooms with various bed types (king, queen or double). Some rooms have a sofabed and/or a jacuzzi. Pets are not permitted at this hotel.
There is no on-site restaurant, but guests are offered a complimentary continental breakfast daily. There are also a number of dining options located within a 5 to 10-minute drive from this hotel. On-site amenities include free parking, an indoor pool and a gym.
This hotel is about at 30-minute drive to downtown Toronto, so is within reasonable distance for day tripping. Shopping is nearby at Sheridan Place Mall (9-minute drive). Golfers may appreciate being near the Glen Abbey Golf Club, about a 12-minute drive away. Air travellers should budget for about a 24-minute drive to cover the 27 km between the hotel and Pearson International Airport (YYZ). (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Free Wi-Fi, wired Internet, breakfast and parking (call date: November 12, 2012).
The GoodThe bulk of reviews used for this analysis were positive, and guests were pleased with the price point and with the customer service.
There was a sense from guests that there was good value received for the price point. Several guests commented on affordable pricing, and were pleased with what they received in return for the room rate.
Guests received good service from staff at this hotel, who were friendly and professional. Front desk staff were mentioned specifically for their speedy, efficient, check-in/check-out process.
Location was a big draw for a number of guests, who liked this hotel's proximity to shopping (Sheridan Mall, 9-minute drive), the QEW (3-minute drive), and to the vast array of restaurants within a 10-minute drive.
There were some additional comments about comfy beds, clean rooms, good quality breakfast, and from guests who enjoyed they gym and the pool.
The Bad
While most of the reviews used for this analysis were favourable, guests did have a few complaints in common, including aging decor and the size of the rooms.
Several guests suggested that updates and maintenance were in order to the decor at this hotel. Peeling wallpaper and paint, cracked ceilings, bedding and worn carpets were mentioned specifically. In addition, a few reviewers thought that the rooms were small.
Some guests were bothered by noise from guests in adjacent rooms and in the hallways. A few guests complained of noisy, rattling air conditioning units in their rooms.
A number of guests said that the breakfast room was small and cramped, and that there was not adequate seating to accommodate all the guests that wanted to eat at the same time.
There were also some complaints about slow and spotty Wi-FI access.
TripAdvisor.com guest reviewers ranked this hotel #9 out of 10 Oakville hotels, based on 35 reviews.
Expedia.ca guest reviewers rated this hotel 4.3 out of 5, based on 15 reviews. 93% of guests would recommend this hotel.
Hotels.com guest reviewers rated this hotel 4 out of 5, based on 17 reviews.
Confirmed with a front desk agent: Free Wi-Fi, wired Internet, breakfast and parking (call date: November 12, 2012).
