OverviewLocated across from Lake Nipissing and about a 6-minute drive from the downtown North Bay area, this hotel is popular with guests who seek accommodations slightly outside of the downtown core and who don't mind driving to access shops and restaurants.
All of the 50 rooms at this hotel have free Wi-Fi, a mini-fridge, a microwave, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (queen or double beds) or more spacious suites (full kitchen, including a stove, pots, dishes and glassware). Pets are permitted for no extra charge.
While there is no on-site restaurant, guests are offered a free continental breakfast daily, and there are a number of dining options located within a 5-minute drive of the hotel. On-site parking is free.
Shopping is close by at the North Bay Mall (a 2-minute drive). Laurentian Ski Hill is a 17-minute drive away, while North Bay Memorial Gardens (arena and recreation centre) is an 8-minute drive away.
(All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, parking, breakfast and pet policy (call date: October 9, 2012).
The GoodGuests generally had a good experience at this hotel, much of which could be attributed to good customer service and to large, well-equipped rooms.
Guests received good service from staff here. There was a sense that staff were eager to please and had guest satisfaction as their guiding priority. Front desk staff were mentioned specifically, and guests felt that the check-in and check-out processes were speedy and efficient. Staff were also very flexible in accommodating requests for early and late check-ins.
Rooms were large and well laid out, according to guests. Guests felt that the rooms were well-equipped with all the amenities they needed to make their stay comfortable.
Guests liked this hotel’s price point and frequently indicated that they were satisfied with what they received for what they paid. They liked that, at a lower price point, breakfast and Wi-Fi were included. There was sense that they had received good value.
Several guests liked this hotel’s proximity to the Lake Nipissing waterfront and parks, saying that it was quiet, peaceful and scenic. Also, guests liked that this hotel was close to restaurants and within a reasonable driving distance of shopping.
The Bad
While the bulk of the reviews used for this analysis were positive, there were some common complaints from guests about aging decor and a lack of thorough cleaning,
Guests felt that this hotel was a bit run down, and needed some attention. Specifically, there were a number of comments about stained, worn carpets, both in the rooms, lobby and hallways.
Some guests complained that there was a lack of detailed cleaning in their rooms. Guests commonly complained about things being left behind in their rooms from previous guests and about a lack of vacuuming, in particular.
A few guests complained of stale odours in the rooms, although they did not attribute the smell to anything in particular.
There were a number of guests who complained about being disturbed by noisy guests in the hallways. Many suggested that more needed to be done to soundproof the walls.
TripAdvisor.com guest reviewers ranked this hotel #11 out of 25 North Bay hotels, based on 38 reviews.
Expedia.ca guest reviewers rated this hotel 3.8 out of 5, based on 23 reviews. 74% of guests would recommend this hotel.
Booking.com guest reviewers rated this hotel 7.8 out of 10, or “good”, based on 20 reviews.
Confirmed with a front desk agent: Wi-Fi, parking, breakfast and pet policy (call date: October 9, 2012).
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Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
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