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4-min. walk from city centre, free breakfast, friendly staff, a few Wi-Fi issues

Pros
  • Free Wi-Fi, free breakfast, free parking
  • The hotel's breakfast was described as healthy and plentiful
  • Many lodgers were pleased with their clean and modern rooms
  • Several reviewers complimented the accommodating and friendly staff
Cons
  • A few guests complained of spotty Wi-Fi and no in-room coffeemakers or fridges
  • The hotel's lack of elevator was a challenge for a few lodgers
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Apr 5, 2014
Overview
Located about a 3-minute walk from the Niagara River and a 4-minute walk from Niagara-on-the-Lake's city centre, this hotel is suitable for travellers who prefer centrally located accommodations with on-site dining, a free breakfast and free Wi-Fi near the lake.

Each of this smoke-free hotel's guest rooms offers air conditioning, free Wi-Fi, cable TV, an iron and ironing board and an en suite bathroom with a hair dryer. The hotel is not wheelchair accessible.

Hotel amenities include a garden, free parking, a free breakfast and on-site dining at Ristorante Giardano, which serves lunch and dinner daily. Pets are not permitted. 

Shaw Festival Theatre is about a 10-minute walk away, while Niagara-on-the-Lake Golf Club is 5 minutes away on foot. Mississauga Beach is roughly 2 minutes away by car and Niagara District Airport (YCM) can be found a 14-minute drive from the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, no pets, not wheelchair accessible. (Call Date: March 31, 2014)

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The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's breakfast, rooms and staff.

The hotel's free breakfast was the source of numerous compliments by guests, who described it as wonderful, tasty, fresh, healthy, plentiful and delicious, with great service. One patron noted, "the complimentary "continental" breakfast which turned out to be a huge and delicious meal of croissants, different hams, cheese, a variety fruits, and yogurt".

Many lodgers were pleased with the hotel's accommodations. They found their rooms to be spacious, clean, quiet, modern and beautifully decorated, with comfortable beds and linens. A few guests criticized their lodgings, however (see below).

Several reviewers enjoyed the level of customer service they received during their stay. They characterized the staff as accommodating, friendly and efficient at check-in.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the hotel's rooms and lack of elevator.

Although the majority of reviewers were pleased with their clean and modern rooms, a few guests criticized their accommodations. They found their rooms to be sparsely furnished and reported no in-room coffeemakers or fridges, dated decor and spotty Wi-Fi.

The hotel's lack of elevator was a challenge for a few lodgers. They reported carrying heavy luggage up the stairs to their rooms, which they found to be an inconvenience.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 8.4 out of 10 from 63 reviews.

TripAdvisor.com guest reviews ranked the hotel #15 of 15 Niagara-on-the-Lake hotels with an average rating of 3 out of 5 from 41 reviews.

The author called the hotel on March 31, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
6.0
Fair
#
29 / out of 29
hotels in Niagara-on-the-Lake

Rated 6.0/10 based on 71 reviews

Ranked #29 out of 29 hotels in Niagara-on-the-Lake

71
Location
  • Shaw Festival Theatre (0.8 km)
  • Butler's Barracks (1.0 km)
Map Marker The Gate House Hotel
142 Queen Street, PO Box 1364, Niagara-on-the-Lake, ON