The Charles Inn Niagara-on-the-LakeThe Charles Inn Niagara-on-the-LakeThe Charles Inn Niagara-on-the-LakeThe Charles Inn Niagara-on-the-LakeThe Charles Inn Niagara-on-the-LakeThe Charles Inn Niagara-on-the-Lake

The Charles Inn Niagara-on-the-Lake

9.0 | Excellent | #19 out of 29 hotels in Niagara-on-the-Lake

Downtown locale, free breakfast, great restaurant and staff, clean rooms

  • Free Wi-Fi, free breakfast, free parking
  • The hotel's restaurant was praised for its quality by many patrons
  • Numerous guests were pleased with the level of customer service they received
  • Several lodgers enjoyed their clean and comfortable rooms
  • A few guests reported small rooms and dated decor
  • The hotel's rates were overpriced according to a few lodgers
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Review
Updated Mar 7, 2014
Located about a 5-minute walk from Niagara-on-the-Lake Golf Club in downtown Niagara-on-the-Lake, The Charles Inn Niagara-on-the-Lake is suitable for travellers who require a centrally located historical hotel with meeting/banquet space, a free breakfast and on-site dining.

Each of this smoke-free hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, a coffeemaker, a CD player, an iron and ironing board, a hair dryer and a bathrobe for each guest. Rooms with a fireplace are also available.

Hotel amenities include meeting/banquet facilities, laundry services, a garden, free parking, a lounge and on-site dining at The Charles Inn Restaurant, which serves breakfast, lunch and dinner daily. The hotel is not wheelchair accessible and pets are not permitted.

Niagara Golf Club is roughly a 5-minute walk away, while Mississauga Beach can be found 13 minutes away on foot. The Pen Centre is about a 21-minute drive from the hotel and Niagara District Airport (YCM) is 12 minutes away by car. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, no pets, not wheelchair accessible. (Call Date: February 17, 2014)

The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's restaurant, staff, location and rooms.

The hotel's restaurant was the source of many compliments by guests, who described it as outstanding, excellent, delicious and exceptional. One patron remarked, "But the unexpected highlight of our stay was the 5 star FOOD! An outstanding value and an indescribable sensory experience. Dinner was stellar".

Numerous reviewers praised the hotel's staff, characterizing them as helpful, friendly, attentive and accommodating. One guest noted, "The staff….what can I say except they are the kindest people I have ever met while traveling. We're so happy with everyone we had the pleasure of meeting while staying there. Kimlin at the front desk is by far the sweetest lady ever. Every morning we were greeted with a smile, a little chat and lots of laughs".

Several lodgers found the hotel's location to be convenient. They described it as relaxing and close to downtown, shopping, restaurants, hiking trails, wineries and theatres.

The hotel's accommodations were enjoyed by several travellers. They found their rooms to be clean, spacious, beautiful and charming, with modern bathrooms and comfortable beds.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms and cost.

Although the majority of reviewers were enjoyed their clean and comfortable rooms, a few guests had complaints about their lodgings. They reported small-sized rooms, dated decor, musty odours and some street noise.

A few travellers were disappointed with the hotel's rates. They described them as overpriced for the size of room they received.
Show Sources
Sources guest reviews ranked the hotel #9 of 15 Niagara-on-the-Lake hotels with an average rating of 4.5 out of 5 from 182 reviews. guest reviews rated the hotel 9.1 out of 10 from 25 reviews. guest reviews rated the hotel 4.3 out of 5 with a 100% recommendation rate from 6 reviews.

The author called the hotel on February 17, 2014 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
Rated by Guests
9.0 / out of 10
Ranked by Guests
19 / out of 29
hotels in Niagara-on-the-Lake

The average guest rating for The Charles Inn Niagara-on-the-Lake is 9.0 out of 10 based on 371 reviews from past guests. This average guest rating ranks The Charles Inn Niagara-on-the-Lake at #19 out of 29 hotels in Niagara-on-the-Lake.

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Map Marker The Charles Inn Niagara-on-the-Lake
209 Queen Street, Niagara-on-the-Lake, ON