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Riverbend Inn and Vineyard

9.1 | Excellent
MAP

Hotel on a vineyard, on-site restaurant, guests praised well-appointed rooms

Pros
  • Free Wi-Fi and free parking
  • Many guests described their rooms as well appointed and comfortable
  • Many reviewers praised the food at the on-site restaurant
  • The staff were frequently complimented for their friendly service
  • Several guests mentioned that the grounds were well landscaped
  • Several reviewers said that the beds were comfortable
Cons
  • One reviewer said that the Wi-Fi service was unreliable
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Dec 11, 2013
Overview
This inn is a Georgian mansion surrounded by 17 acres of vineyards and was rated one of the top 10 hotels for romance in Canada in 2013 by TripAdvisor. Situated in a secluded area on the Niagara River, this property is well suited for guests looking for a relaxing and peaceful atmosphere.

This property is smoke free and all rooms include free Wi-Fi, a flat screen TV, bathrobes, a coffeemaker, a sitting area and a fireplace. Select rooms also include a vaulted ceiling and a Juliet balcony. Suites are available and provide more spacious accommodations with a separate living room and bedroom.

Free parking is available on site and pets are not permitted. This property does not have elevators, but wheelchair-accessible rooms are available on the ground floor.

The on-site restaurant serves breakfast, lunch and dinner. This hotel also has a wine-tasting room and a bar. The on-site gazebo may be reserved for special event dinners.

Other on-site amenities include meeting and wedding event space and services.

The town centre of Niagara-on-the-Lake, the Niagara Golf Club and access to Highway 55 are all about 5 minutes away by car, while the Niagara District Airport (YCM) is about a 15-minute drive away.

Niagara Falls attractions, including the Fallsview Water Park, Skylon Tower and casinos, are about a 30-minute drive away. John C. Munro Hamilton International Airport (YHM) is 70 to 85 minutes away by car, depending on traffic. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on December 4, 2013: Accessible rooms.
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The Good
Among the reviews used for this analysis, many guests seemed to have pleasant experiences at this hotel and several reviewers said that this hotel had a romantic, peaceful and relaxing atmosphere.

Many guests described their rooms as well appointed and generally comfortable, while some reviewers added that their rooms were spacious and clean. Several guests mentioned that the beds were comfortable, while a couple of reviewers appreciated the in-room fireplace.

Many reviewers praised the food at the on-site restaurant.

The staff were frequently complimented for their friendly and helpful service. However, a few guests thought that the customer service needed improvement (see below for more details).

Several guests thought that the property and grounds were beautiful and well landscaped, while several reviewers said that the location was convenient for exploring area vineyards by car.

A couple of reviewers thought that this hotel offered good value for the money they spent.
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The Bad
There were very few concerns or complaints found for this property, among the reviews used for this editorial. However, one guest said that the Wi-Fi service was slow and unreliable.

As mentioned above, a few guests thought that some of the front desk agents were unfriendly and unresponsive to guest concerns. One reviewer described the service as "uninviting, uninformative, slow".
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.7 out of 5, with 97% of 63 guests recommending the property.

TripAdvisor.ca ranked this hotel #11 out of 15 hotels in Niagara-on-the-Lake, with an average score of 4.5 out of 5, from 178 reviews.

The author called the hotel on December 4, 2013 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
9.1
Excellent
#
16 / out of 29
hotels in Niagara-on-the-Lake

Rated 9.1/10 based on 492 reviews

Ranked #16 out of 29 hotels in Niagara-on-the-Lake

492
Location
  • Butler's Barracks (1.5 km)
  • Shaw Festival Theatre (1.6 km)
Map Marker Riverbend Inn and Vineyard
16104 Niagara River Parkway, Niagara-on-the-Lake, ON