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8.3 | Very Good
Prince Of Wales Hotel Niagara-on-the-Lake

Luxurious vintage hotel in Niagara-on-the-Lake town centre with fine dining and indoor pool

Pros
  • Free shuttle service provided to some attractions which are close by
  • Many guests felt that they were especially well treated by the staff
  • Many guests thought the hotel was impeccably clean and beautifully appointed
  • The hotel offers world class spa treatments along with free use of 2 other Vintage hotel's facilities
  • Many reviewers enjoyed the food at the on-site restaurant
Cons
  • Self-parking is $10.00 per day extra
  • Wireless Internet costs $9.95 per day in guest rooms
  • There were a few complaints regarding the food service
  • A couple of guests thought the basic rooms were a little cramped
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Editor's Analysis
Updated Oct 19, 2014
Overview
Prince of Wales Hotel Niagara-on-the-Lake is located in the heart of the old historic district of Niagara-on-the-Lake at the corner of King Street and Picton Street.

The 100% smoke-free and air-conditioned property has 3 floors, 2 elevators, 110 guest rooms and suites, along with meeting rooms and banquet space accommodating up to 80 guests. Although first built in 1864, the building has been fully renovated and modernized.

Food facilities at the hotel feature an on-site restaurant called Escabeche, serving French cuisine, which is open daily for breakfast from 7:00 a.m. to 10:30 a.m., for lunch from 12:00 p.m. to 2:00 p.m., and for dinner (reservations recommended) from 5:00 p.m. to 8:30 p.m. Sunday Brunch buffet is served from 7:00 a.m. to 2:00 p.m. as well as daily High Tea each afternoon (reservations recommended) from 12:00 p.m. to 6:00 p.m. The Churchill Lounge is open daily from 11:00 a.m. to 11:00 p.m. daily and offers burgers, sandwiches, salads and pasta with a choice of dining in or outside on a patio. Room service is available daily from 7:00 a.m. to 11:00 p.m.

The hotel also features a business centre, an indoor heated pool, a hot tub, a sauna, a fitness centre, a spa and wellness centre, a games room, a library and a souvenirs and gift shop.

Other services include a 24-hour Front Desk, a Concierge Desk, and extended check-in (3:00 p.m. to 9:00 p.m.) and check-out (6:00 a.m. to 11:00 a.m.) times. A free shuttle service (on request) is provided to two other "Vintage" hotels for free use of their facilities, or to nearby attractions such as The Shaw Festival Theatre, Fort George, and also to some nearby wineries.

Babysitting is available at varied rates if reserved 48 hours in advance. Pets (up to 15 lbs.) are allowed in only two special suites of the hotel, which have convenient outdoor access. Pet fees are an extra $35 per night. Accommodations for pets depends entirely upon the availability of one of these two suites, so pet accommodation must be booked ahead. Children under 17 and babies stay free if using existing beds or with the addition of one extra bed or crib.

Basic (called "Traditional") room amenities include a King, Queen or 2 Double beds, a hairdryer, bathrobes, an iron and ironing board, an umbrella, a coffeemaker and a high quality sound system. Also provided are in-room safes, daily newspaper and pay-per-view movies. Wireless Internet is available in-room at an extra charge of $9.95 per 24 hours, but is free if used in the business centre. Upon arrival, and included in the price of the room are two bottled waters and three fresh oranges. Nightly turn down service includes a rose placed on the bed. All basic rooms are located adjacent to the main building. There is a small covered walkway outdoors to the main building from these rooms.

The hotel offers larger, more spacious rooms within the main building that have all the basic amenities plus varying amenities which could include fireplace, jetted tub, separate sitting area, CD alarm clock radio, cordless phone, bath salts, slippers, separate shower with dual shower head, free Internet, unlimited local calls, personalized stationary, rose bowl on coffee table, free pressing, shoe shine and walk out balcony.

The hotel is located less than or about a half hour drive of many attractions, entertainment and restaurants. Niagara Falls is about a 30-minute drive away. Two golf courses, Legends on the Niagara (29 minutes), and Whirlpool Golf Course (22 minutes) are both less than a half hour drive away. Even closer is the Jackson Triggs Winery at about a 6-minute drive, The Shaw Festival Theatre is about a 4-minute walk and Fort George is about a 1-minute walk from the hotel (all time estimates: Google Maps).

Verified with a Front Desk Agent on May 24, 2012: The hotel is a 100% non-smoking property. Afternoon Tea, dinner hours, and room service hours were confirmed. The hotel offers a free shuttle service (by request, on a first-come-first-served basis) to two other Vintage hotels in the area, and the use of their facilities is free to guests of the Prince of Wales hotel. The shuttle also goes to some close-by wineries, The Shaw Festival Theatre and Fort George.
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The Good
Guests who stayed at the Prince of Wales were typically highly impressed with the service and ambiance of the hotel.

More than one said that their attention to detail was exceptional and that staying there was one of the best hotel experiences. The management was given praise for being on top of any little problem immediately and the location was touted as excellent.

The hotel's Victorian decor was highly praised by guests who considered it a first class setting. The guest rooms were described as clean and spacious and many spoke of comfort when it came to the rooms and beds.

The staff were highly praised at this hotel for being friendly and professional and one guest said that the staff went out of their way to help the hotel guests.

The food and service at the restaurant was described as outstanding and also greatly enjoyed by many reviewers. Guests also enjoyed the setting and beauty of the indoor pool area with hot tub and sauna.

The spa services were said to be excellent and worth the extra money.

As far as overall value obtained from the hotel, many guests felt that the experience obtained was well worth the money. One said, the "hotel is very pricey but everything about it was top notch".

To sum up there were many new guests and returning customers that were deeply impressed by the atmosphere, amenities and service of the hotel and pledged to return. One of these guests said, "We would both go back in a heartbeat".
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The Bad
Although the hotel was close to perfection, there were still some mildly disappointed guests at times in the reviews sourced for this analysis.

Some guests were not perfectly pleased with their rooms or experiences. One person complained about having to take a lukewarm shower as there was not enough hot water.  Another guest felt that his room was dark due to a lack of large windows.

A couple of hotel guests mentioned that the basic room was a little overstuffed and one of them opted to upgrade to a larger, more expensive room. Another guest felt inconvenienced that the basic rooms were not in the main building, and complained because he had to walk over to use the hotel amenities which were located in the main building.

Someone said that they stayed in a cottage with full kitchen but there were no basic supplies such as plates, knives and forks. Another guest complained that because his room was close to a noisy kitchen exhaust fan, he couldn't open his window for fresh air.

There were also a few complaints regarding the food service. One recent online reviewer complained that the hotel did not offer Splenda for coffee, and another guest said that the food was bland and unexciting and that it fell short of expectation. Yet another guest said the restaurant was so-so and another reviewer complained that the breakfast was a bit limited. 
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Show Sources
Sources
TripAdvisor.com ranked the hotel 2nd out of 13 properties in Niagara-on-the-Lake and the site had 262 reviews. The hotel's average guest rating was 5 points out of 5.

Booking.com guest ratings averaged 9 points out of 10 from 87 reviews.

Orbitz.com guest ratings averaged 4.1 points out of 5 from 10 reviews.

Verified with a Front Desk Agent on May 24, 2012: The hotel is a 100% non-smoking property. Afternoon Tea hours, dinner hours, and room service hours were confirmed. The hotel offers free shuttle service (by request, on a first-come-first-served basis) to two other Vintage hotels in the area and the use of their facilities is free to guests of the Prince of Wales hotel. The shuttle also goes to some close-by wineries, The Shaw Festival Theatre and Fort George.
Editor's Analysis by Scott B.
Analyzed by Scott B.
With a keen interest in the flow of information and an eye for communication optimization, Scott is always looking for ways to finish this sentence...
Guest Reviews
8.3
Very Good

Rated 8.3/10 based on 1081 reviews

Ranked #25 out of 1 hotels in Niagara-on-the-Lake

Location
Map Marker Prince Of Wales Hotel Niagara-on-the-Lake
6 Picton Street, P.O. Box 46, Niagara-on-the-Lake, ON