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Pillar and Post Inn & Spa

8.9 | Very Good | #23 out of 29 hotels in Niagara-on-the-Lake

On-site spa and pool area, free area shuttle, guests praised the staff

  • Free Wi-Fi, free parking and free area shuttle service
  • The staff were frequently complimented for their accommodating service
  • Many guests described their rooms as generally comfortable
  • Many reviewers enjoyed the pool and hot tub area
  • Several guests described the overall atmosphere as relaxing
  • Several reviewers praised the services at the on-site spa
  • Several guests complained that the room rates were too expensive
Free Wi-Fi
Free Parking
This hotel is an Editor's Pick for...
Editor's Review
Updated Nov 7, 2013
This property is situated across from the Butler's Barracks National Historic Site, which is a 3-minute walk away. This hotel promotes itself as the only five-star country inn in Ontario and is well suited for guests who are looking for a resort-style or spa-inspired getaway.

This property is smoke free and all rooms include free Wi-Fi, a 37" flat screen TV with pay-per-view movies, a coffeemaker, bathrooms with marble countertops and bathrobes. Select rooms also include a fireplace or a jetted tub. Suites provide more spacious accommodations and include a jetted tub and/or a fireplace, free local calls and a 42" flat screen TV.

Free parking is available on site. A free shuttle service to destinations in the Niagara-on-the-Lake area is available on demand (subject to availability). Pets under 15 lbs are permitted in select ground-floor rooms for an additional fee of $35 per night.

The on-site Cannery Restaurant serves breakfast, brunch, lunch or dinner. This hotel also has an on-site lounge and bar.

The on-site 100 Fountain Spa offers massage, manicures and pedicures, body treatments, facials, aesthetics, make-up applications, botox and relationship services. Other on-site amenities include indoor and outdoor pools, a hot springs pool, meeting and event space, a gift shop and concierge service. This property charges a $14 daily resort fee.

The town area of Niagara-on-the-Lake and the Niagara Golf Club are both about 13 minutes away on foot or a 4-minute drive away. There are several vineyards and wineries within a 10-minute drive, while the Niagara District Airport (YCM) is 13 minutes away by car.

Niagara Falls attractions, including Maid of the Mist tours, the Skylon Tower and casinos, are about a 30-minute drive away. John C. Munro Hamilton International Airport (YHM) is 60 to 80 minutes away by car, depending on traffic. (All walking and driving time estimates: Google Maps)
The Good
Among the reviews used for this analysis, the staff were the most complimented aspect of this property. The front desk agents were frequently described as friendly, helpful and accommodating. One couple said, "the staff really looked after us, even booking our theatre tickets at the last minute". However, there were also a couple of complaints about staff (see below).

Many guests found the rooms comfortable and appreciated the in-room fireplaces. Several reviewers said that the overall atmosphere was relaxing, quaint and cozy. A few guests thought that the lobby was well appointed and one reviewer described the decor as including "rustic wood beams, old brick, and antiques". However, there were also several complaints about room rates and quality for the price (see below for more details).

Many reviewers enjoyed the on-site pool and hot tub area, while several guests praised the services they received at the on-site spa.

Several guests praised the food at the on-site restaurant and lounge, however, some other reviewers were not happy with their meals at the restaurant (see below for more details).

A few reviewers found the free area shuttle service to be an added convenience.
The Bad
Several guests found the room rates expensive, among the reviews sourced for this editorial. These reviewers felt they did not receive the value they expected, while a few guests specifically mentioned that their rooms were not as elegant or luxurious as they anticipated, given the money they spent.

While the staff were frequently complimented, as mentioned above, a couple of reviewers thought that the staff could have been more helpful.

While some guests enjoyed meals at the on-site restaurant, a couple of reviewers complained about the food they were served.
Show Sources
Expedia.ca gave this hotel an average score of 4.2 out of 5, with 86% of 22 guests recommending the property.

TripAdvisor.ca ranked this hotel #10 out of 14 hotels in Niagara-on-the-Lake, with an average score of 4 out of 5, from 603 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
Rated by Guests
8.9 / out of 10
"Very Good"
Ranked by Guests
23 / out of 29
hotels in Niagara-on-the-Lake

The average guest rating for Pillar and Post Inn & Spa is 8.9 out of 10 based on 1908 reviews from past guests. This average guest rating ranks Pillar and Post Inn & Spa at #23 out of 29 hotels in Niagara-on-the-Lake.

Map Marker Pillar and Post Inn & Spa
48 John Street, Niagara-on-the-Lake, ON