OverviewThis pre-Victorian style B&B is located within a 12-minute walk of the Picton Street area which features theatres, boutique shopping and dining. Offering golf and winery packages, this property is well suited for guests looking to explore the Niagara-on-the-Lake region.
This house is 100% smoke-free and all rooms include free Wi-Fi, free local calls, an en suite bathroom, air conditioning and air purification, an iron and ironing board, a hair dryer, a flat screen TV and an iPod dock. Rooms are furnished with two twin beds, one queen bed or one king bed.
Free parking is available on site and pets are not permitted.
A free 3-course breakfast is served daily at 9 am. However, the host is flexible and will cook breakfast at a time most convenient for guests.
Other features include free coffee and tea 24 hours, a common room with a flat screen TV and a verandah.
The Jackson-Triggs Niagara Estate Winery is a 16-minute walk away, while the Niagara Golf Course is 14 minutes away on foot. The Lake Ontario waterfront is about a 6-minute drive away, while the QEW Highway is 16 minutes away by car. Attractions at Niagara Falls may be accessed within a 30-minute drive. (All walking and driving time estimates: Google Maps)
Verified by a front desk agent on February 7, 2013: The free breakfast is served daily at 9 am. However, the host is flexible and will cook breakfast at a time most convenient for guests.
The GoodMany guests described positive experiences at this property, among the reviews used for this analysis, and several aspects of the property received praise.
The rooms were described, by many guests, as clean, well-maintained and comfortable. A few reviewers appreciated the en suite bathrooms and a couple of guests noted that the bathrooms were well-stocked with amenities. A couple of other reviewers appreciated the chocolates that were provided in their rooms in the evening.
The free 3-course breakfast received rave reviews from many guests. One reviewer called the breakfast a "work of art", while another guest said that the breakfast was "prepared and served with love".
Many reviewers found the location convenient for accessing Picton Street destinations, including the Shaw Festival Theatre.
The host received several compliments for her helpful service. One guest thought that the host went "above and beyond to make [his] stay memorable", while another reviewer appreciated that the host arranged a winery tour for him. However, a couple of reviewers thought that the customer service could have been better (see below for more details).
The Bad
There were few complaints or concerns found for this B&B, among the reviews used for this analysis. However a couple of guests complained that their rooms were small and cramped. One reviewer described having difficulty moving around the furniture in his room.
While several guest praised the customer service they received, a couple of other reviewers were disappointed with the host. One guest found the host overbearing and overly inquisitive about his comings and goings, while another reviewer simply thought that the host was rude.
Expedia.ca gave this hotel an average score of 5 out of 5, with 100% of 3 guests recommending the property.
TripAdvisor.ca ranked this hotel #50 out of 161 B&B and Inns in Niagara-on-the-Lake, with an average score of 4.5 out of 5, from 299 reviews.
Booking.com gave this property an average score of 9.7 out of 10, based on 33 guest reviews.
The author called the hotel on February 7, 2013 to verify some information.
