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Universal Inn and Suites

5.5 | Mediocre
MAP

5-minute walk from Fallsview Casino and clean, but dated rooms

Pros
  • Free Wi-Fi and free parking
  • Many guests described their rooms as clean
  • Many reviewers found the location convenient for walking to area attractions
  • Several guests thought that the room rates were reasonable
  • Several reviewers found the rooms spacious
  • The staff were complimented by a few guests
Cons
  • No on-site dining
  • Several guests thought that the room interiors appeared dated
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Nov 7, 2013
Overview
This property is situated within a 5-minute walk of the Fallsview Casino Resort and the Skylon Tower, while Clifton Hill attractions, including the Fallsview Indoor Waterpark, are about 15 minutes away on foot. This hotel is centrally located for guests looking to explore area attractions.

This hotel is smoke free and all rooms include free Wi-Fi, free local calls, a TV, a coffeemaker, a mini-fridge, a microwave, a hair dryer and individual climate control.  

Free parking is available on site and pets under 25 lbs are permitted in select rooms for an additional fee of $10 per night and a $50 refundable deposit.

Other on-site amenities include an outdoor pool (open seasonally), luggage storage and guest copy and fax service. This hotel does not have an on-site restaurant.

Clifton Hill attractions are within a 15-minute walk and include Casino Niagara, the Niagara Falls Sky Wheel and Planet Hollywood. The Rainbow Bridge to the U.S.A. is a 5-minute drive away, while the Canada One Factory Outlet Mall (on Lundy's Lane) is 7 minutes away by car.

Marineland, an amusement park and zoo, is a 5-minute drive away, while the Hamilton International Airport (YHM) is 60 to 70 minutes away by car, depending on traffic. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on October 25, 2013: Smoking and pet policies.
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The Good
Among the reviews used for this analysis, many guests described their rooms as clean. Some guests added that their rooms were spacious and quiet. A couple of reviewers appreciated that the rooms were equipped with a mini-fridge, microwave and coffeemaker. However, there were several complaints about rooms (see below for more details).

Many guests found the location convenient for walking to area attractions and one reviewer found a Tim Hortons nearby.

Several guests thought that the room rates were reasonable, while a few reviewers complimented the staff for their friendly service.
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The Bad
There were several common concerns found for this property, among the reviews sourced for this editorial. 

Several guests described their rooms as dated and in need of upgrades. While many guests found their rooms to be clean, as mentioned above, a few reviewers noticed an unpleasant odour in their rooms and a couple of other guests spotted cleanliness inconsistencies.

A couple of guests complained that their rooms were not equipped with a phone or coffee supplies. A couple of other reviewers found the lighting too dim and the towels worn.

While a couple of guests found the rooms to be quiet, a few reviewers were disrupted by noise. A couple of guests specifically mentioned noise from people partying outside their rooms.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 2.5 out 5, with 50% of 6 guests recommending the property.

TripAdvisor.ca ranked this hotel #90 out of 137 hotels in Niagara Falls, with an average score of 3 out of 5, from 29 reviews.

The author called the hotel on October 25, 2013 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
5.5
Mediocre
#
84 / out of 109
hotels in Niagara Falls

Rated 5.5/10 based on 324 reviews

Ranked #84 out of 109 hotels in Niagara Falls

324
Map Marker Universal Inn and Suites
6000 Stanley Ave., Niagara Falls, ON