Susan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara FallsSusan's Retreat Niagara Falls

8-minute drive from Falls, friendly staff, in-room kitchens, mixed room reviews

Pros
  • Free Wi-Fi, free parking
  • Guests found the staff to be friendly and helpful
  • The hotel was found to be close to attractions
  • Some guests found their rooms to be clean and quiet
Cons
  • Some guests reported dated rooms, a lack of toiletries and poor Wi-Fi
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Mar 15, 2014
Overview
Located about an 8-minute drive from the Canadian Falls just off Highway 102, Susan's Retreat is suitable for travellers who prefer a small hotel with extended kitchen amenities, free Wi-Fi and easy highway access.

Each of this smoke-free hotel's guest rooms offers free Wi-Fi, air conditioning, cable TV, a coffeemaker, a kitchenette, a sitting area with a sofabed, a dining area and a private bathroom with a hair dryer. Rooms with a separate bedroom and a full kitchen are also available.

Hotel amenities include bicycles, free parking and a deck. Pets are not permitted and the hotel is not wheelchair accessible.

Casino Niagara is about a 4-minute drive away, while Canada One Factory Outlets and Rainbow Bridge can be found 6 minutes away by car. Niagara District Airport (YCM) is roughly a 15-minute drive from the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, no pets, not wheelchair accessible. (Call Date: March 8, 2014)
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The Good
There were very few online reviews available for this hotel at the time of writing, however, of those sourced, guests showed positive responses towards the hotel's staff, location and rooms.

Guests were pleased with the level of customer service they received. They characterized the staff as friendly and helpful with suggestions and directions.

The hotel's location was enjoyed by reviewers. They described it as relaxing and convenient, as well as close to attractions. One patron noted, "It was near all attractions. Had a nice area outside to barbecue and relax".

Some lodgers were satisfied with their accommodations at the hotel. They found their rooms to be clean and quiet with comfortable beds. Some travellers had complaints about their lodgings, however (see below).
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The Bad
As mentioned above, there were very few reviews available online at the time this editorial was written. Of those consulted, however, guests showed negative responses towards the rooms.

Although some guests found their rooms to be clean and comfortable, some lodgers were disappointed with their accommodations. They reported dated decor and furniture, a lack of toiletries and housekeeping, inefficient air conditioning, small rooms and poor Wi-Fi.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 5.8 out of 10 from 4 reviews.

TripAdvisor.com guest reviews ranked the hotel #10 of 11 specialty lodging in Niagara Falls with an average rating of 2 out of 5 from 3 reviews.

The author called the hotel on March 8, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Map Marker Susan's Retreat Niagara Falls
5311 Bridge Street, Niagara Falls, ON