Overview
Guest reaction of the Super 8 North of the Falls was somewhat polarized, but overall adequate according to many reviewers. Some guests enjoyed the low rates and felt the customer service was great while others felt even for the low price paid it didn’t meet expectations. Based on sources, guest ratings averaged around 7 out of 10 points (on 10 point scales) and just over 3 out of 5 points (on 5 point scales).
The GoodThe Super 8 North of the Falls was commonly praised for low rates. Value for money was top of mind for many reviewers across a variety of sources. Even though the hotel is not located near the falls or many other attractions, many guests actually praised the location for being quiet and less hectic than the busier tourist area. In addition, some pointed out that a free shuttle to the falls was close by. Reviewers on numerous sources praised the customer service. Mention of the consistently friendly and accommodating staff were found throughout many of the more recent reviews on TripAdvisor.com at the time this analysis was written. It was also apparent that many of these reviewers were repeat customers.
The Bad
While many liked the location of the property, others were quick to point out that it was not close to the main attractions Niagara Falls is known for. Some reviewers mentioned that it was too far to walk and required either driving or relying on the shuttle (which had limited service hours). Room cleanliness was an issue for some reviewers on Expedia.com and Booking.com with complaints of bugs (numerous about ants) found in the bathroom. In addition, rooms were said to be dated with stained carpets and peeling wallpaper. Similarly the quality and reception of the TV was an issue for some Booking.com guest reviewers. The breakfast was said to be inadequate and low quality leaving some Expedia.com reviewers disappointed.
I checked out the following sources for this analysis, here’s what I found...
CanadianHotelGuide.com ratings averaged at 6.9 out of 10 points. Good value for money was a typical comment. However, some warned that the location is not close to the actual falls or any other major attractions.
Expedia.com uses a 5 point rating scale. Average guest ratings at the time of writing were 3.1 out of 5 points. The price was a common praise, while the condition of the property was a low point. At the time this analysis was conducted 76% of guests recommended this property.
TripAdvisor.com reviewers were somewhat polarized. There were just about as many 1 out of 5 point ratings as there were 5 out of 5 point ratings. The average user rating for this property came out to 3.5 out of 5 points.
Booking.com guest reviews averaged 7.6 out of 10 points. Value for money and good customer service were the high points. Room quality and general services (room amenities, television, etc.) were an issue.
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Analyzed by Scott B.
With a keen interest in the flow of information and an eye for communication optimization, Scott is always looking for ways to finish this sentence...
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