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Sterling Inn & Spa

Sterling Inn & Spa is a 4 star hotel in Niagara Falls, Ontario, Canada 5195 Magdalen St, Niagara Falls, ON, Canada
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Guest Reviews
Booking Information

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Convenient location and large rooms, but some concern about the neighbourhood and food prices

  • Free parking, free WIFI, free breakfast in bed
  • Most guests found the location within walking distance to major attractions
  • Many guests complimented the size and decor of the rooms
  • Some guests found the surrounding area rundown and "sketchy"
  • Some guests had problems with the TV remote in their rooms
  • A few guests were disappointed with the price of the on-site restaurant

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Editor's Analysis
Updated on Jul 9, 2012
Located approximately 2.6km from the Horseshoe Falls, the Sterling Inn & Spa is situated  approximately 3km from the Clifton Hill area, and is approximately 16km (roughly 19 minutes driving time) from St. Catharines/Niagara District Airport (YCM).

Catering to couples, this 100% smoke-free hotel is comprised of 41 rooms and suites which offer the following amenities: king size bed, 32-inch flatscreen TV, fireplace, wet bar, refrigerator, extra-large bathrooms, bathrobes and Breakfast in Bed each morning. Deluxe rooms with Queen pull-out and 2-room suites are also available. The hotel also features a full service spa (open Monday through Saturday 9:00am - 7:00pm/Sundays 9:00am - 5:00pm), business centre, fitness facilities, and steam room. Parking is included, accessible rooms are available upon request, and pets are not allowed.

The Sterling Inn & Spa is in close proximity to many of the Falls' tourist attractions, such as Maid of The Mist (roughly 6 minutes driving time), Niagara Fallsview Casino (approximately 4 minutes driving time), and Skylon Tower (roughly 3 minutes driving time). Additional nearby activities include Niagara Helicopters (approximately 8 minutes driving time), Niagara Botanical Gardens (roughly 12 minutes driving time), and the historica area of Niagara-On-The-Lake (roughly 31 minutes driving time).

Shopping is available at Centre Gift Shop Discounts and Souvenirs (roughly 2 minutes driving time), Brand Name Shoe Warehouse (approximately 5 minutes driving time), and Canada One Factory Outlets (roughly 8 minutes driving time).

Dining is available on-site at AG Inspired Cuisine (Contemporary-French cuisine, open Tuesday through Sunday from 5:30pm with last seating at 9:30pm). Other nearby dining options include The Keg (roughly 5 minutes driving time), TGI Friday's (approximately 1 minute driving time), and Casa D'Oro (roughly 2 minutes driving time). (All distances and travel time estimates - Google Maps).

Verified with a Front Desk Agent: Free WIFI, free parking, free breakfast in bed, 100% smoke-free, pets not-allowed. (Call date: July 7th, 2012).

The Good
Guests responded positively to the hotel's location, breakfast, and rooms.

Most guests were pleased with the location of the Sterling Inn & Spa in relation to the Falls' tourist attractions, which were "within walking distance". Some reviewers also remarked that the hotel's side-street location was quiet at night, and off the main strip. However, there was some balance of opinion on the location, as not all guests felt positive about the surrounding area.

Several lodgers enjoyed the hotel's complimentary Breakfast in Bed, and were pleased that it arrived at the exact specified time they requested the night before. On the other hand, some reviewers however, found the breakfast to be not enough in quantity.

Many guests complimented the rooms in this hotel, describing them as spacious and with modern decor. The beds were deemed large and comfortable by some, and the large bathrooms with steam showers were remarked upon by some reviewers as well.

The Bad
Guests responded negatively to the price of food, the TV remote and surrounding location.

A few guests were disappointed by the price of food at the on-site restaurant; they found the food expensive and in small portions. However some guests mentioned the quality of the food being "sensational" and "outstanding".

Some reviewers had problems with the TV remotes in their rooms; they were unable to turn the TV on or off, or switch properly between the channels.

Contrary to some positive comments about the location, a few guests were disappointed with the area surrounding the Sterling Inn & Spa. They remarked that the hotel was in a rundown area, and described the surrounding area as "sketchy". guest reviews rated the hotel 4.6 out of 5 from 323 reviews. guest reviews rated the hotel 4.6 out of 5 from 282 reviews. guest reviewers ranked the hotel #3 out of 138 Niagara Falls hotels from 574 reviews.

Verified with a Front Desk Agent: Free WIFI, free parking, free breakfast in bed, 100% smoke-free, pets not-allowed. (Call date: July 7th, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.

Guest Reviews
Very Good
Guest Rating Explained
Rating: 8.7 / 10
No. of guest reviews: 950
Guest Ranking Explained

Sterling Inn & Spa is #12 out of 105 hotels in Niagara Falls ranked by the ratings provided by guests.


  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Airport shuttle
  • Concierge
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Conference Room(s)
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • Porters
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • TV
  • CD Player
  • Laundry service
  • Spa bath / Jacuzzi
  • Excursions
  • Photocopier
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Bathrobes
  • En suite
  • Private Bathroom
  • Cots
  • Luggage Storage
  • Self Laundry
  • Free Parking
  • Bedding/Pillow Choices

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Very Good

#12 out of 105 hotels in Niagara Falls city based on 950 guest reviews

Other hotel options in Niagara Falls:
More Frequently Booked
6.0 Fair
Baymont Inn & Suites
Higher Rated By Guests
8.7 Very Good
Niagara Parkway Court
Sometimes Less Expensive
6.7 Fair
Oakes Hotel Overlooking the Falls

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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