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Family-friendly Niagara Falls hotel with year-round skywalk to waterpark & free movie nights
- Rooms were clean with comfortable beds
- Guests found the staff friendly
- Guests found the location handy to the waterpark and Clifton Hill
- Several reviewers felt they had received good value
- Wi-Fi was rated very good
- Guests appreciated getting bottled water and WEGO bus tickets
- Parking is $19 per night
- Resort fee of $9.95 per room, per night
- Promotion fee of 6.67% is charged by this hotel
- Some guests were upset about and refused to pay the voluntary promotion fee
- Dated rooms and hotel according to guests
- Several guests had billing discrepancies and issues
- Noise was a problem from: children running in hallways and from movie playing in courtyard #2
- Restaurants were found to be expensive/overpriced by guests
Updated Jun 18, 2017
About the hotel: This hotel offers year-round access to the Fallsview Indoor Waterpark through a heated skywalk, and is a 6-minute walk to Clifton Hill. It caters to families with children with its large and adjoining rooms, bunk beds, a kids-eat-free policy, and family movie nights in the courtyard.more
The hotel offers 206 smoke-free and pet-free rooms and 3 floors with elevator access.
All rooms include a flat screen TV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, a desk, an iron and ironing board, a hair dryer, and air conditioning.
Some rooms include bunk beds, 2 TVs and access to the courtyard. No accessible rooms are available.
Rooms are furnished with 1, 2 or 3 queen beds.
Guests should note:
A resort fee of $9.95 (plus tax of 13%) is charged daily to each room and includes: Wi-Fi (unlimited devices), family E-portrait at Hershey's Chocolate World, beer tasting for 2 at Niagara Brewing Company, unlimited local and long distance calls in US or Canada, 4 bottles of water, and 2 WEGO bus tickets.
A voluntary promotional/tourism fee of 6.67% is charged at this hotel.
Parking is $19 per night in a parkade with a clearance of 6'8" with in-out privileges. An oversize lot (clearance of 6'10") and an outdoor lot is also available.
Restaurant on site: Perkins Family Restaurant serves breakfast, lunch and dinner. No room service is offered.
Hotel amenities include a 24-hour front desk, concierge service, a climate-controlled courtyard and family movie night in the courtyard.
Off-site indoor pool access at sister hotels: Crown Plaza Niagara Falls Fallsview and Sheraton on the Falls
Guests also have access to Falls Avenue Resort's attractions and restaurants: Adventure City, Hershey Chocolate World, Hard Rock Cafe, the Fallsview Buffet and The Rainbow Room by Massimo Capra.
What's nearby? Planet Hollywood is a 2-minute walk away and Casino Niagara is just outside the front door. The Rainbow Bridge to the U.S. is 1 minute away by car. The Skylon Tower and the Fallsview Casino Resort are both a 4-minute drive away. Marineland amusement park and zoo is 12 minutes away by car. Canada One Factory Outlet Mall is about a 10-minute drive.
Getting around: Hamilton International Airport (YHM) is an hour's drive in good traffic conditions. (All travel times: Google Maps)
Confirmed by hotel June 18, 2017: parking details, current extra fees
Guests typically enjoyed their stays and left lots of positive reviews online.
The hotel's best feature was its indoor access to the waterpark and casino, which allowed guests to not have to go outside in the colder weather, although one guest cautioned that the skywalk was only open during waterpark hours.
The location was also an easy walk to Clifton Hill and other falls attractions.
The rooms were recently updated with new carpets, beds and furniture and guests typically found them clean and spacious.
Guests said the the staff were amenable (for the most part) and nicely dressed.
Many reviewers felt they had received good value at this hotel, especially when compared to the more expensive hotels in the area. Adding value were: the kids-eat-free at Perkins and Planet Hollywood after 4 pm (with paying adult), being able to remain parked on the last day after check out, free bottled water every day, free beer tasting for 2 at Niagara Brewing Company, a free e-portrait at Hershey's and free movie nights for the kids with free popcorn and cookies.
Guests also provided some criticism of the hotel and its service.
Extra charges were an irritation for guests. Some guests were concerned over deposits or overbilling on their visa cards. Some claimed to have been charged a damage deposit, but not refunded although they had contacted the hotel on several occasions to discuss. It was also mentioned that the staff mistakenly charged for parking although the guest had not used the hotel's parking.
Others were upset about a daily resort fee charged of $9.95, but the manager claimed it was for Wi-Fi on unlimited devices, and other freebies (bottled water, local and long distance calls, free beer tasting, family e-portrait at Hershey's and (2) WEGO bus tickets).
Others noticed a promotional or tourism fee that was charged (along with the 13% Ontario provincial and federal tax) and asked to have this removed at the front desk, as it is not a mandatory fee (prescribed by law) but voluntary on the part of the guest.
Some complained about the high prices of the restaurants on site even with the vouchers provided for free kids meals.
Room complaints found recently were: room was dated/tired small bathroom, toiletries in wall dispensers, small rooms, rooms smelled strongly of an air freshener or otherwise off-putting odour, sheets were like sandpaper, and courtyard facing rooms too dark.
Noise disturbance was an issue for some guests who reported noisy children running and screaming in the hotel, sometimes in the early morning and often in rooms above. (Guests often advised to get a room on the top level to avoid noise transfer from above.) Also guests with toddlers and children too young for the movie, found rooms connected to courtyard #2 disruptive for sleeping until 9 or 10 pm, when the movie is over.
SourcesExpedia.ca gave this hotel an average score of 4.1 out of 5, with 92% of 1,149 guests recommending the property.
TripAdvisor.ca ranked this hotel #36 out of 135 hotels in Niagara Falls, with an average score of 4 out of 5, from 1,239 reviews.
Ranked by Guests#