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Family-friendly Niagara Falls hotel with year-round skywalk to waterpark & free movie nights
- Free Wi-Fi
- Guests said rooms were updated and clean
- Guests found the staff friendly
- Guests found the location handy to the waterpark and Clifton Hill
- Several reviewers felt they had received good value
- Parking is $15 per night
- Restaurants expensive according to guests
- Several guests had billing discrepancies and issues
- Noise an issue for some guests: children running in hallways and from movie playing in courtyard #2
Updated Feb 4, 2016
This hotel offers year-round access to the Fallsview Indoor Waterpark through a heated skywalk, and is a 6-minute walk to Clifton Hill. It caters to families with children with its large and adjoining rooms, bunk beds, a kids-eat-free policy, and family movie nights in the courtyard.more
The hotel offers 206 smoke-free and pet-free rooms. All rooms include free Wi-Fi, a flat screen TV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, a desk, an iron and ironing board, a hair dryer, and air conditioning. Rooms are furnished with 1, 2 or 3 queen beds. Room extras include bunk beds, a second TV and access to the courtyard. Wheelchair-accessible rooms are not available.
Parking is available on site for $15 per night.
The on-site Perkins Family Restaurant serves breakfast, lunch and dinner.
Hotel amenities include a 24-hour front desk, concierge service, an elevator, a climate-controlled courtyard and family movie night in the courtyard. Guests also have access to Falls Avenue Resort's attractions and restaurants: Adventure City, Hershey Chocolate World, Hard Rock Cafe, the Fallsview Buffet and The Rainbow Room by Massimo Capra.
Planet Hollywood is a 2-minute walk away and Casino Niagara is just outside the front door. The Rainbow Bridge to the U.S. is 1 minute away by car. The Skylon Tower and the Fallsview Casino Resort are both a 4-minute drive away, while Marineland amusement park and zoo is 12 minutes away by car. Canada One Factory Outlet Mall is about a 10-minute drive away, while the Hamilton International Airport (YHM) is an hour's drive, without traffic. (All travel estimates: Google Maps)
Guests typically enjoyed their stays and left lots of positive reviews online.
The hotel's best feature was its indoor access to the waterpark and casino, which allowed guests to not have to go outside in the colder weather, although one guest cautioned that the skywalk was only open during waterpark hours.
The location was also an easy walk to Clifton Hill and other falls attractions.
The rooms were recently updated with new carpets, beds and furniture and guests typically found them clean and spacious.
Guests said the the staff were amenable (for the most part) and nicely dressed.
Many reviewers felt they had received good value at this hotel, especially when compared to the more expensive hotels in the area. Adding value were: the kids-eat-free at Perkins and Planet Hollywood after 4 pm (with paying adult), being able to remain parked on the last day after check out, free bottled water every day, free beer tasting for 2 at Niagara Brewing Company, a free e-portrait at Hershey's and free movie nights for the kids with free popcorn and cookies.
Guests also provided some criticism of the hotel and its service.
Some guests were concerned over deposits or overbilling on their visa cards. Some claimed to have been charged a damage deposit, but not refunded although they had contacted the hotel on several occasions to discuss. Others were upset about a daily resort fee charged of $5.95, but the manager claimed it was for Wi-Fi on unlimited devices, and other freebies (bottled water, local and long distance calls, free beer tasting and family e-portrait at Hershey's).
Some complained about the high prices of the restaurants on site even with the vouchers provided for free kids meals.
Room complaints found recently were: small bathroom, toiletries in wall dispensers, small rooms, rooms smelled strongly of an air freshener or otherwise off-putting odour, sheets were like sandpaper, and courtyard facing rooms too dark.
Noise disturbance was an issue for some guests who reported noisy children running and screaming in the hotel, sometimes in the early morning and often in rooms above. (Guests often advised to get a room on the top level to avoid noise transfer from above.) Also guests with toddlers and children too young for the movie, found rooms connected to courtyard #2 disruptive for sleeping until 9 or 10 pm, when the movie is over.
SourcesExpedia.ca gave this hotel an average score of 4.1 out of 5, with 92% of 1,149 guests recommending the property.
TripAdvisor.ca ranked this hotel #36 out of 135 hotels in Niagara Falls, with an average score of 4 out of 5, from 1,239 reviews.
Ranked by Guests#