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Guest Reviews
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7.9
Good
#12 out of 62
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Guest Rating Explained
Rating: 7.9 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.9 |
| Cleanliness: |
8.1 |
| Location: |
8.6 |
| Comfort: |
8.1 |
| Service: |
7.7 |
| Value: |
7.0 |
Details
No. of guest ratings: 26
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #12 out of 62 hotels in Niagara Falls ranked by guests.
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Anonymous guest from Holliston, MA US stayed on July 06, 2006
"Room was not ready. We had to wait over an hour with a sick child.
Husband complained...."
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Elaina from Ithaca, US stayed on June 23, 2006
"There is a 10.00 fee to use the fitness facility. I have never been to a hotel that charges you to use their exercise machines. Their facility isn't even that great. No sauna just a small pool"
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Marrianne from Toronto, ON CA stayed on May 21, 2006
"the hotel its self was a great look, but checking in was so frustrating, than having the housekeeping come knocking on the door at 9am where its clearly state that i have a 1:00pm check that was not nice,
the beds were so wonderful i just wish i could of slept in.
thanks
marrianne walsh"
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Susan from Wirral, GB stayed on May 17, 2006
"The suite we had and the view of the Falls were exceptional. That said, the restaurant was so-so and the room rate quoted did not include use of the gym and several local taxes which bumped the price up cosiderably. So my advice would be this - go for the view for 1 night, but eat elsewhere."
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Anonymous guest from Charlotte, NC US stayed on April 18, 2006
"Everything was excellent!"
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Scott from Akron, OH US stayed on February 12, 2006
"The view was wonderful. Everything else was a mess. I had listed on the comment card about 8 things that went wrong or were unacceptable. That is not good and surely not worth the cost. I intend on contacting the Corporate Office to voice my complaints."
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Patrick from West Palm Beach, FL US stayed on July 29, 2005
"Literally stepping out the door and onto the Falls, restaurants and entertainment was extremely convenient."
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Edward from Sterling Heights, MI US stayed on July 17, 2005
"The fallsview rooms were great, you are able to open your window on look out onto the city. You can see all the way up Clifton Hill Rd, and both the falls from room 1774. the outdoor pool was really nice, but the indoor pool was a bit small. Also, the nights they have fireworks was really nice...from the 17th floor, you are about eye level with the fireworks. Tons of fun, and tons to do!!!"
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Chris from Cleveland Heights, OH US stayed on June 14, 2005
"The hotel staff was terrific and very accomodating. One aspect of the hotel should be addressed and that is the foyer for the elevators and the elevators themselves. It seems to me that the elevators were an after thought to the construction of the hotel? Small foyer, large crowds either moving in or out, and SLOW elevators does not make a world class hotel."
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Dawn from Oakville, ON CA stayed on December 30, 2004
"Sheraton has a customer satisfaction guarantee that is excellent. Our friends booked a fallsview room that ended up having a small roof blocking most of their view. Upon hearing our friends express disappointment while delivering their luggage, the bellhop volunteered to find them a better room. He arranged it all and moved them to a bigger suite on another floor with a wonderful falls view. It was definitely an upgrade with no extra charge nor effort required of our friends. We were all impressed. As well, Sheraton's Sweet Sleeper bed MUST be mentioned. It is by far the most comfortable hotel bed on which any of us had ever slept. We will always book a Sheraton hotel in the future and highly recommend this one in particular. The only thing I would caution guests about is NOT to eat at the Perkins outside of the casino. Our breakfast for four was mediocre and outrageously priced at well over $100. Our dinner the night before was fantastic and reasonably priced at Montecello's (within walking distance). Go there if you can't afford the Sheraton's restaurant. The only thing that I didn't like about the hotel was their lack of changing facilities at the pool. We ended up not using it because we did not want to walk through the hotel in our swim suits but there was only a bathroom in which to change poolside. Not very accomodating."
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Sasha from Brampton, ON CA stayed on November 07, 2004
"The room felt just like home!"
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Ralph from Novi, MI US stayed on August 15, 2004
"The pool needs to be upgraded. Disappointed that there was no hot tub."
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Michele from Eastpointe, MI US stayed on May 02, 2004
"I think the air conditioning on the 18th floor was awful. Was nice on Friday, but the rest of the weekend was bad. Had it on high and all the way down and it still was very warm. Uncomfortable to sleep.
Your restaurant is great service, great food, BUT EXTREMELY HIGH IN PRICE. I think you should lower it, many people stayed in your hotel but would not eat at the your restaurant cause it was too exspensive. I think the pricing is way too high.
Other then that a wonderful stay.
Michele Troczynski
5-4-04"
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Anonymous guest from Dover, DE US stayed on April 13, 2004
"hotel guests shouldnt have to pay for parking- if for some reason it's unavoidable, I would suggest adding it in to the room cost."
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Anonymous guest from Sheffield Lake, OH US stayed on October 27, 2003
"The "fireplace" was just a picture with motion of a fire. No warmth!
There was a glass door that opened with a safety bar onto the "Falls View".
The essence of fresh air and the roar of the falls was exhilirating."
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Katharina from Sterling Hights, MI US stayed on October 24, 2003
"The parking fee should be included in their rates....would like to save those extra $$$ and I am sure others would love it, too!"
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Sara from Eastlake, OH US stayed on October 24, 2003
"needs another restaurant instead of a huge gift shop and jewelry store. could use a lounge. make walkway to casino more accessible."
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Overview & Amenities
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Located in the heart of the tourist district and the only hotel directly across from Niagara Falls, Sheraton on the Falls Hotel is a full-service hotel with an on-site casino complex.
The hotel also features an indoor pool, state-of-the-art spa and fitness center, shopping concourse and four in-house restaurants, including the spectacular fallsview Penthouse Dining Room. The hotel is part of the Falls Avenue 20-acre entertainment complex, with Planet Hollywood, Rainforest Cafe, Hard Rock Cafe, the 7,000 square foot Hershey Store, 3D Special Effects Theaters and numerous shopping boutiques.
Note: This hotel is on the Canadian side of the border, so proper ID is required for Immigration..
Policies
Guarantee:
Cancel:
Check-In: 1500
Check-Out: 1200
Services Description
On-site facilities -
general facilities -
banquet facility conference room
dataport elevators
game room golf course
handicap facilities ice/vending machines
indoor pool kids play area
lounge meeting room
non-smoking rooms outdoor pool
restaurant sauna
spa
wheelchair accessible elevators
whirlpool
chargeable facilities -
business center hours - from 1200 to 2359 daily
fitness center hours - from 0600 to 2200 daily
health club hours - from 0600 to 2200 daily
parking facilities -
valet parking 24 hours 20.00 cad plus tax per night
public area facilities -
high speed internet access pay per use basis
additional onsite facilities -
this property features starwood turbonet high-speed
internet access in all guest and meeting rooms on a pay
per-use basis. this service provides guests with laptop
internet access at speeds up to 50 times faster than
dial-up and extensive vpn compatibility. to use this
service..Guest will need a laptop with an ethernet card
internal or external.
off-site facilities -
general facilities -
barber/beauty shop casino
meeting and convention facilities -
total nbr of meeting rooms - 22
capacity of largest meeting room - 2300
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Attraction Info
Dining Info
Recreation Info
On-site recreation -
children s activities steam bathing
treadmill weightlifting
onsite recreational activities -
- health club - 0800-2200 daily christienne spa and
fitness center spa. fitness center..0600-2200 daily.
fresh fruit and bottled water is included with
admission fee. featuring elipical machines..His and her
saunas and massage rooms..Spa is availability for a
fee. - pool - 0800-2200 daily 1 outdoor heated pool. no
lifeguard. fallsview indoor waterpark..Features 125000
sq feet of family fun. the waterpark is eight stories
high and has 16 thrilling slides..Two adult
jacuzzis..Wavepool..Outdoor sundeck and activity
pool..The mammoth beach house aqua play area..Tiny tots
splash park..Arcade..Food court and much more.
off-site recreation -
offsite recreational activities -
- golf - beechwood golf and country club..1
mile/niagara falls golf club..1 mile/rolling meadows
golf and country club..1 mile/willow-dell country club
ltd..2 miles/whirlpool public golf course..4 miles and
niagara on the lake golf course..18 miles. - casino -
fallsview casino..100 ft and casino niagra..1 mile.
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Room Type Descriptions
roh -
max occupancy - 5
max nbr of rollaways - 1
room description -
the sheraton sweet sleeper bed - a whole new level of
comfort. the sweet sleeper bed is a custom-designed
plush top mattress set..A cozy fleece blanket..A plump
duvet and five cushy pillows. see for yourself..Sink
into the cozy comfort of the sheraton sweet sleeper bed.
room amenities -
air conditioning / am/fm alarm clock / bath tub /
bathroom amenities / cable/satellite tv / coffee/tea
maker / color tv / hairdryer / iron/ironing board /
radio / remote control tv / shower / telephone /
television
technology -
dataport
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Booking Information
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The hotel you have selected -- Sheraton On the Falls Hotel -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Sheraton On the Falls Hotel through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Sheraton On the Falls Hotel computer reservation system in Niagara Falls, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Sheraton On the Falls Hotel. For your comfort and peace of mind, you may even.
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