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Highly praised Niagara Falls hotel with fallsviews, restaurants, indoor pool & jacuzzi rooms

Pros
  • Guests typically enjoyed their rooms and found them clean, well appointed and comfortable
  • Guests loved this location, near the Falls and Clifton Hill
  • Guests were highly pleased about the views of the Falls
  • Staff were helpful and friendly said guests
  • Some guests enjoyed meals on site
  • Wi-Fi was rated excellent by online guest reviewers
  • Many said they would return to this hotel when visiting the Falls
Cons
  • Wi-Fi is included in the mandatory resort fee of $15.95 + tax per day
  • Self-parking is $29 + tax and valet parking is $45 + tax per night
  • Some found the hotel pricey, especially with extra fees adding up at the end
  • Some found the buffets expensive and uninspiring
  • Some found their rooms or bathrooms small
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Editor's Analysis
Updated Jun 20, 2016
Overview
This popular hotel offers many unobstructed views of the falls and is a 2-minute walk from Clifton Hill attractions and restaurants. It's also connected to Casino Niagara and the Fallsview Indoor Waterpark by an indoor walkway.

The 22 storey smoke-free hotel features 669 guest rooms, All rooms include high speed Wi-Fi (included in the mandatory resort fee of $15.95 per day), a 37" flat screen TV with cable and pay-per-view movies, a coffeemaker with Starbucks coffee and Tazo tea, a mini-fridge, a desk, an iron with ironing board, a hair dryer and climate control. Rooms are furnished with 1 or 2 queen beds or 1 king bed. 

Room extras include a bi-level suite, a sofabed, a sitting area, 2 TVs, an electric fireplace, a USB charger, a Juliette balcony, a walk-out balcony in corner suite only, in-bathroom TV, a powder room and a 1-person jetted tub. Rooms have a city view, a garden view or a falls view. Rooms designated fallsview feature floor-to-ceiling windows and a Juliette balcony that allows the sound of the falls in. Accessible rooms are also available.

Valet parking is $45 + tax, per night and self-parking is $29 + tax, per night.

Windows by Jamie Kennedy Fresh Grill & Wine Bar offers dinner each day with views of the falls. Fallsview Buffet serves breakfast, lunch and dinner. One child under 12 eats free at the buffet between 5 and 6 pm with each paying adult most days of the year. The Lobby Lounge features small plates paid with handpicked wines and beer. Room service is also available.

Hotel amenities include an indoor pool, a seasonal outdoor pool, a fitness centre, a day spa with views of the falls, a shopping concourse and meeting rooms.

The Skylon Tower is a 14-minute walk and Maid of the Mist Bout Tours is 18 minutes on foot from the hotel. Canada One Factory Outlets are an 8-minute drive. Niagara District Airport (YCM) is a 15-minute drive without traffic. (All travel times: Google Maps)

Confirmed with the front desk on June 10, 2016: parking and resort fees, balconies are not really designed for sitting or standing on except for the corner suite balcony which has some chairs, jetted tubs fit 1.5 persons, fireplaces are electric
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The Good
Many guests really enjoyed their stay at this hotel.

Guests were thrilled about the falls views at this hotel. They were a definite highlight of many guests stays. They mentioned seeing spectacular views from the restaurant, the spa, and the indoor pool as well as from various parts of their rooms including the bed and bathrooom from some suites. Many also enjoyed seeing the nightly fireworks in the summer from their rooms. 

Guests were often pleased with the rooms. They were described as clean, spacious and nicely appointed with comfy beds. Some rooms had TVs in the bathrooms which were a novelty for some guests and the fireplaces added some coziness.

Guests loved the location. The Falls were a block away and there was a beautiful garden across the street. It was close to entertainment, the waterpark, shopping, and the attractions and restaurants of Clifton Hill. Many felt this was the best location. The WeGo stop was just outside the hotel.

Many found the staff helpful. Some mentioned the valet staff being friendly and efficient and also offering directions when guests came to pick up their cars. Others mentioned polite and smiling staff at the desk and throughout the hotel as well as excellent housekeepers.

Guests enjoyed the breakfast buffet. They said the food options were very good as well as the service. Guests who did not have a view of the falls from their room could enjoy seeing them at the restaurant. Others mentioned having excellent food at other attached restaurants.

Spa treatments were well done said guests, relaxing, gracious and also provided a views of the falls.
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The Bad
There were some complaints found online in the reviews.

Some felt the hotel was priced a bit high. Extra fees were hard to take and some guests did not like being charged a resort fee for Wi-Fi and bottled water and found the parking fees expensive. One guest wrote, "Final price was much higher with all the taxes plus other hidden fees."

Some guests thought the dining was pricey and mediocre. This was mentioned periodically in the reviews, with guests complaining about the quality of food, the price of the buffets and poor service at times.

With regard to the rooms guests said: rooms were small and average, could hear plumbing sounds, window faced a wall, room had a terrible smell, very slow coffeemaker in room, no tea making facilities in the room, there was no safe in the room, TV in bathroom not working, remote did not work as per instructions, TV pixelated, room overly hot, very loud AC unit, a saggy mattress, uncomfortable pillows, stained sheets on the bed, stained towels, no hot water, poorly cleaned room and tiny bathroom.

With regard to the other hotel amenities guests said: the elevators were very slow, pool is small and crowded, hotel is old, and you can hear people screaming in the hallways.

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Show Sources
Sources
Tripadvisor.ca guest ratings averaged to 4 points out of 5 and the hotel ranked #5 out of 134 Niagara Falls properties.

Booking.com guest ratings averaged to 8.3 points out of 10 and the site had 2,455 reviews.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
Guest Reviews
8.3
Very Good

Rated 8.3/10 based on 20575 reviews

Ranked #22 out of 111 hotels in Niagara Falls

20575
Map Marker Sheraton on the Falls
5875 Falls Avenue, Niagara Falls, ON