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Sheraton on the Falls

Sheraton on the Falls is a 4 star hotel in Niagara Falls, Ontario, Canada 5875 Falls Avenue, Niagara Falls, ON, Canada
Estimated Price
$196
CAD
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Guest Reviews
Amenities
Booking Information

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Offering views of the falls and close to Clifton Hill - but be ready for add-ons

Pros 
  • Several guests enjoyed being able to see the falls from their rooms
  • Many guests considered the hotel to be clean
  • Numerous guests liked the hotel's close proximity to attractions like Clifton Hill
  • Indoor pool, fitness centre, and noon check out time
Cons 
  • Several guests were unsatisfied with the value they received
  • Many guests were unhappy about paying extra for Internet and parking
  • Some guests had noise complaints
  • No free breakfast

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Editor's Analysis
Updated on Mar 12, 2012
Overview
The Sheraton on the Falls Hotel is located on the north side of Falls Avenue and just to the east of Clifton Hill in Niagara Falls, Ontario. Situated right in the heart of the tourist zone, the hotel is a short walk from Casino Niagara, viewpoints of the falls, and the Ripley's Believe It or Not Museum (all are within 300m of the hotel; Google Maps).

Hotel facilities include a spa, a restaurant serving breakfast (surcharge), a fitness centre, self parking ($19 per day), valet parking ($30 per day), two pools, and a shopping concourse. The fitness centre offers treadmills, stationary bicycles, elliptical machines, free weights and other equipment. The two pools at the hotel offer views of the falls and one of them is indoor and open all year.

The hotel is also connected to an indoor walkway that allows guests direct access to Casino Niagara and the Fallsview Indoor Waterpark. 

The 22 story hotel features 669 guest rooms and suites and amenities include high speed wireless Internet ($15 for 24 hours), irons, ironing boards, coffee makers, pay per view movies, hair dryers, and desks. Over half of the rooms provide guests with a view of the falls.

Check in time at this hotel is at 4pm while check out time is noon.
The Good
Guests who stayed at this hotel thought that the property had a lot of strengths. Patrons often praised the guest rooms and the location of the hotel.

The main reason that guests liked their guest rooms was because they had rooms that faced the falls and they enjoyed their views. Some guests also said that their rooms were comfortable and multiple guests specifically mentioned their beds. Guests also generally considered this hotel to be a "clean" property and there were very few complaints about room dirtiness.

Numerous guests liked the hotel's proximity to attractions in Niagara Falls. Besides the falls themselves guests mentioned several other destinations such as Clifton Hill and the casino. Multiple guests mentioned that they liked that the hotel had connecting walkways that enabled them to visit some attractions without going outdoors.

The staff of the hotel also received some compliments as guests typically described them as congenial and willing to assist.

The Bad
Guests that did not totally like the hotel usually mentioned something to do with the value they received for the prices that they paid.

Many guests commented on their room rates directly and indicated or suggested that they felt as if the property was overpriced. Many other guests mentioned that a lot of services that the hotel offered were add on charges with frequent complaints about parking charges and Internet charges. Less often guests complained about having to pay to use the steam room or to eat breakfast. One guest said that he felt as though he was "gouged" to pay for extras and many others seemed to have a similar sentiment.

Some guests also complained about noise at this property and they mentioned a diverse range of sources. Often the noise came from other guests but one guest mentioned the elevators as the source.

Occasionally a guest complained about his/her room not having a fridge.
Priceline.com guest ratings averaged to 7.5 points out of 10 and the hotel ranked 13th out of 118 Niagara Falls properties.

Hotels.com guest ratings averaged to 7.4 points out of 10 and the site had 743 reviews.

Booking.com guest ratings averaged to 8.0 points out of 10 and the site had 70 reviews.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.


Guest Reviews
8.2
Very Good

#26 out of 105
Guest Rating Explained
Rating: 8.2 / 10 Details

No. of guest reviews: 3317
Guest Recommended: Yes
Guest Ranking Explained

Sheraton on the Falls is #26 out of 105 hotels in Niagara Falls ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Jordan from Whitby, ON CA rated Sheraton on the Falls 5 out of 10 on March 11, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Allison from Marathon, ON CA rated Sheraton on the Falls 10 out of 10 on July 21, 2011 Verified Guest Hotel Review

"The hotel was excellent, however, we would have liked for the roof-top pool to be open later than 9:00 pm, way too early to close, but overall, we thoroughly enjoyed our stay there."
Hotel review by guest is Positive
Verified Guest from Billerica, MA US rated Sheraton on the Falls 10 out of 10 on April 17, 2011 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Richard from Laval, QC CA rated Sheraton on the Falls 10 out of 10 on August 13, 2009 Verified Guest Hotel Review

"Upon arrival at the hotel, we were well taken care of. Parking attendents made our life real easy, especialy after an 8hrs drive. Once to our room the view was terrible, our luggage attendant called room reservation to see if there was an other room ready. The room switch was made with no assle. Parking (15.00$/day + tx).Hotel loctaion was outstanding. Didn't have to use the car, we were right in the middle of all the action;falls, rides for the kids, restaurants, live band show in the park across the street... the heated outside pool on the 7th floor gave a great view of the falls."
Hotel review by guest is Positive
Monica from Miami, FL US rated Sheraton on the Falls 6 out of 10 on July 31, 2006 Verified Guest Hotel Review

"I asked for a non smoking room they told us that they changed us to one and it wasn't true: the smell was unbearable."
Hotel review by guest is Positive
Tony from Milton, ON CA rated Sheraton on the Falls 9 out of 10 on July 22, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Michael from Orlando, FL US rated Sheraton on the Falls 10 out of 10 on July 18, 2006 Verified Guest Hotel Review

"The only problem was the air conditioner was a little tired. I had it set at 60 degrees and the room felt like 80 degrees. I understand the area had a heat wave, with every thing else great,a little heat was not so bad."
Hotel review by guest is Positive
Verified Guest from Holliston, MA US rated Sheraton on the Falls 8 out of 10 on July 06, 2006 Verified Guest Hotel Review

"Room was not ready. We had to wait over an hour with a sick child. Husband complained...."
Hotel review by guest is Positive
Elaina from Ithaca, US rated Sheraton on the Falls 8 out of 10 on June 23, 2006 Verified Guest Hotel Review

"There is a 10.00 fee to use the fitness facility. I have never been to a hotel that charges you to use their exercise machines. Their facility isn't even that great. No sauna just a small pool"
Hotel review by guest is Negative
Marrianne from Toronto, ON CA rated Sheraton on the Falls 3 out of 10 on May 21, 2006 Verified Guest Hotel Review

"the hotel its self was a great look, but checking in was so frustrating, than having the housekeeping come knocking on the door at 9am where its clearly state that i have a 1:00pm check that was not nice, the beds were so wonderful i just wish i could of slept in. thanks marrianne walsh"
Hotel review by guest is Positive
Susan from Wirral, GB rated Sheraton on the Falls 8 out of 10 on May 17, 2006 Verified Guest Hotel Review

"The suite we had and the view of the Falls were exceptional. That said, the restaurant was so-so and the room rate quoted did not include use of the gym and several local taxes which bumped the price up cosiderably. So my advice would be this - go for the view for 1 night, but eat elsewhere."
Hotel review by guest is Positive
Verified Guest from Charlotte, NC US rated Sheraton on the Falls 10 out of 10 on April 18, 2006 Verified Guest Hotel Review

"Everything was excellent!"
Hotel review by guest is Negative
Scott from Akron, OH US rated Sheraton on the Falls 3 out of 10 on February 12, 2006 Verified Guest Hotel Review

"The view was wonderful. Everything else was a mess. I had listed on the comment card about 8 things that went wrong or were unacceptable. That is not good and surely not worth the cost. I intend on contacting the Corporate Office to voice my complaints."
Hotel review by guest is Positive
Verified Guest from Milton, ON CA rated Sheraton on the Falls 6 out of 10 on January 01, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Patrick from West Palm Beach, FL US rated Sheraton on the Falls 8 out of 10 on July 29, 2005 Verified Guest Hotel Review

"Literally stepping out the door and onto the Falls, restaurants and entertainment was extremely convenient."
Hotel review by guest is Positive
Edward from Sterling Heights, MI US rated Sheraton on the Falls 8 out of 10 on July 17, 2005 Verified Guest Hotel Review

"The fallsview rooms were great, you are able to open your window on look out onto the city. You can see all the way up Clifton Hill Rd, and both the falls from room 1774. the outdoor pool was really nice, but the indoor pool was a bit small. Also, the nights they have fireworks was really nice...from the 17th floor, you are about eye level with the fireworks. Tons of fun, and tons to do!!!"
Hotel review by guest is Positive
Chris from Cleveland Heights, OH US rated Sheraton on the Falls 8 out of 10 on June 14, 2005 Verified Guest Hotel Review

"The hotel staff was terrific and very accomodating. One aspect of the hotel should be addressed and that is the foyer for the elevators and the elevators themselves. It seems to me that the elevators were an after thought to the construction of the hotel? Small foyer, large crowds either moving in or out, and SLOW elevators does not make a world class hotel."
Hotel review by guest is Positive
Dawn from Oakville, ON CA rated Sheraton on the Falls 9 out of 10 on December 30, 2004 Verified Guest Hotel Review

"Sheraton has a customer satisfaction guarantee that is excellent. Our friends booked a fallsview room that ended up having a small roof blocking most of their view. Upon hearing our friends express disappointment while delivering their luggage, the bellhop volunteered to find them a better room. He arranged it all and moved them to a bigger suite on another floor with a wonderful falls view. It was definitely an upgrade with no extra charge nor effort required of our friends. We were all impressed. As well, Sheraton's Sweet Sleeper bed MUST be mentioned. It is by far the most comfortable hotel bed on which any of us had ever slept. We will always book a Sheraton hotel in the future and highly recommend this one in particular. The only thing I would caution guests about is NOT to eat at the Perkins outside of the casino. Our breakfast for four was mediocre and outrageously priced at well over $100. Our dinner the night before was fantastic and reasonably priced at Montecello's (within walking distance). Go there if you can't afford the Sheraton's restaurant. The only thing that I didn't like about the hotel was their lack of changing facilities at the pool. We ended up not using it because we did not want to walk through the hotel in our swim suits but there was only a bathroom in which to change poolside. Not very accomodating."
Hotel review by guest is Positive
Verified Guest from Harrowsmity, ON CA rated Sheraton on the Falls 10 out of 10 on December 29, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Sasha from Brampton, ON CA rated Sheraton on the Falls 9 out of 10 on November 07, 2004 Verified Guest Hotel Review

"The room felt just like home!"
Hotel review by guest is Negative
Ralph from Novi, MI US rated Sheraton on the Falls 5 out of 10 on August 15, 2004 Verified Guest Hotel Review

"The pool needs to be upgraded. Disappointed that there was no hot tub."
Hotel review by guest is Positive
Verified Guest from Barrow-in-furness, GB rated Sheraton on the Falls 10 out of 10 on July 20, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Michele from Eastpointe, MI US rated Sheraton on the Falls 9 out of 10 on May 02, 2004 Verified Guest Hotel Review

"Your restaurant is great service, great food, BUT EXTREMELY HIGH IN PRICE. Other then that a wonderful stay."
Hotel review by guest is Positive
Verified Guest from Dover, DE US rated Sheraton on the Falls 8 out of 10 on April 13, 2004 Verified Guest Hotel Review

"hotel guests shouldnt have to pay for parking- if for some reason it's unavoidable, I would suggest adding it in to the room cost."
Hotel review by guest is Positive
Verified Guest from Aurora, ON CA rated Sheraton on the Falls 9 out of 10 on March 19, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Miroslav from Toronto, ON CA rated Sheraton on the Falls 9 out of 10 on February 15, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Robert from Toronto, ON CA rated Sheraton on the Falls 9 out of 10 on February 08, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Sheffield Lake, OH US rated Sheraton on the Falls 7 out of 10 on October 27, 2003 Verified Guest Hotel Review

"The "fireplace" was just a picture with motion of a fire. No warmth! There was a glass door that opened with a safety bar onto the "Falls View". The essence of fresh air and the roar of the falls was exhilirating."
Hotel review by guest is Positive
Katharina from Sterling Hights, MI US rated Sheraton on the Falls 9 out of 10 on October 24, 2003 Verified Guest Hotel Review

"The parking fee should be included in their rates....would like to save those extra $$$ and I am sure others would love it, too!"
Hotel review by guest is Positive
Sara from Eastlake, OH US rated Sheraton on the Falls 8 out of 10 on October 24, 2003 Verified Guest Hotel Review

"needs another restaurant instead of a huge gift shop and jewelry store. could use a lounge. make walkway to casino more accessible."


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Porters
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Casino
  • Shops
  • Excursions
  • Golf Course (nearby)
  • Photocopier
  • Ballroom
  • Full-service catering
  • Ceremonies
  • Custom event planning available
  • Massage
  • Spa & Wellness Centre
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Toilet
  • Bathtub/Shower Combination
  • Pool Indoor
  • Pool Outdoor
  • Cots
  • Games Available
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Ice Machine
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry

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Other hotel options in Niagara Falls:
More Frequently Booked
6.7 Fair
Oakes Hotel Overlooking the Falls
C$175
Higher Rated By Guests
8.2 Very Good
Radisson Hotel & Suites Fallsview
C$154
Sometimes Less Expensive
8.6 Very Good
Marriott Niagara Falls Fallsview Hotel & Spa
C$194


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