The Sheraton on the Falls Hotel is located on the north side of Falls Avenue and just to the east of Clifton Hill in Niagara Falls, Ontario. Situated right in the heart of the tourist zone, the hotel is a short walk from Casino Niagara, viewpoints of the falls, and the Ripley's Believe It or Not Museum (all are within 300m of the hotel; Google Maps).
Hotel facilities include a spa, a restaurant serving breakfast (surcharge), a fitness centre, self parking ($19 per day), valet parking ($30 per day), two pools, and a shopping concourse. The fitness centre offers treadmills, stationary bicycles, elliptical machines, free weights and other equipment. The two pools at the hotel offer views of the falls and one of them is indoor and open all year.
The hotel is also connected to an indoor walkway that allows guests direct access to Casino Niagara and the Fallsview Indoor Waterpark.
The 22 story hotel features 669 guest rooms and suites and amenities include high speed wireless Internet ($15 for 24 hours), irons, ironing boards, coffee makers, pay per view movies, hair dryers, and desks. Over half of the rooms provide guests with a view of the falls.
Check in time at this hotel is at 4pm while check out time is noon.
Guests who stayed at this hotel thought that the property had a lot of strengths. Patrons often praised the guest rooms and the location of the hotel.
The main reason that guests liked their guest rooms was because they had rooms that faced the falls and they enjoyed their views. Some guests also said that their rooms were comfortable and multiple guests specifically mentioned their beds. Guests also generally considered this hotel to be a "clean" property and there were very few complaints about room dirtiness.
Numerous guests liked the hotel's proximity to attractions in Niagara Falls. Besides the falls themselves guests mentioned several other destinations such as Clifton Hill and the casino. Multiple guests mentioned that they liked that the hotel had connecting walkways that enabled them to visit some attractions without going outdoors.
The staff of the hotel also received some compliments as guests typically described them as congenial and willing to assist.
Guests that did not totally like the hotel usually mentioned something to do with the value they received for the prices that they paid.
Many guests commented on their room rates directly and indicated or suggested that they felt as if the property was overpriced. Many other guests mentioned that a lot of services that the hotel offered were add on charges with frequent complaints about parking charges and Internet charges. Less often guests complained about having to pay to use the steam room or to eat breakfast. One guest said that he felt as though he was "gouged" to pay for extras and many others seemed to have a similar sentiment.
Some guests also complained about noise at this property and they mentioned a diverse range of sources. Often the noise came from other guests but one guest mentioned the elevators as the source.
Occasionally a guest complained about his/her room not having a fridge.
guest ratings averaged to 7.5 points out of 10 and the hotel ranked 13th out of 118 Niagara Falls properties.
Hotels.com guest ratings averaged to 7.4 points out of 10 and the site had 743 reviews.
Booking.com guest ratings averaged to 8.0 points out of 10 and the site had 70 reviews.