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Popular Niagara Falls hotel with fallsviews, restaurants, indoor pool and jacuzzi rooms

  • Many guests found the rooms spacious and well appointed
  • Numerous guests enjoyed the central location near Clifton Hill and restaurants
  • Many guests enjoyed spectacular views of the falls from their rooms
  • Many guests were highly impressed with the customer service
  • Some guests enjoyed meals on site
  • Wi-Fi is included in the mandatory resort fee of $9.95 per day
  • Self-parking is $20 plus tax and valet parking is $35 plus tax per day (includes in-and-out privileges)
  • Several guests were unsatisfied with the value they received
  • Many guests were unhappy about paying extra for Internet and parking
  • Some guests had noise complaints
  • Some guests complained of slow elevators when the hotel was full
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Editor's Analysis
Updated Apr 2, 2015
The Sheraton on the Falls Hotel is a popular hotel with unobstructed fallsviews near Clifton Hill attractions, about a 2-minute walk, and surrounded by restaurants.

The 22 story smoke-free hotel features 669 guest rooms and suites and amenities include high speed Wi-Fi (included in the mandatory resort fee of $9.95 per day), a mini-fridge, iron with ironing board, coffeemaker with Starbucks coffee, cable TV with pay-per-view movies, hair dryer and desk. Over half of the rooms provide guests with a view of the falls. Jacuzzi rooms are also available.

Hotel facilities include a day spa, two restaurants and room service, a fitness centre, self parking ($20 plus tax per day), valet parking ($35 plus tax per day), two pools, and a shopping concourse. The fitness centre offers treadmills, stationary bicycles, elliptical machines, free weights and other equipment. The two pools at the hotel offer views of the falls and one of them is indoor and open all year and the other is a seasonal outdoor pool.

The hotel is also connected to an indoor walkway that allows guests direct access to Casino Niagara and the Fallsview Indoor Waterpark. The waterpark ranges in price from $22.95 to $44.95 for those 3 years of age and up and guests may purchase packages that include the waterpark and room.

The Sheraton on the Falls Hotel is located on the north side of Falls Avenue and just to the east of Clifton Hill in Niagara Falls, Ontario. Situated right in the heart of the tourist zone, the hotel is a short walk from Casino Niagara, viewpoints of the falls, and the Ripley's Believe It or Not Museum (all are within 300m of the hotel; Google Maps).
The Good
Guests who stayed at this hotel thought that the property had a lot of strengths. Patrons often praised the guest rooms and the location of the hotel.

The main reason that guests liked their guest rooms was because they had rooms that faced the falls and they enjoyed their views. Some guests also said that their rooms were comfortable and multiple guests specifically mentioned their beds. Guests also generally considered this hotel to be a "clean" property and there were very few complaints about room dirtiness.

Numerous guests liked the hotel's proximity to attractions in Niagara Falls. Besides the falls themselves guests mentioned several other destinations such as Clifton Hill and the casino. Multiple guests mentioned that they liked that the hotel had connecting walkways that enabled them to visit some attractions without going outdoors.

The staff of the hotel also received some compliments as guests typically described them as congenial and willing to assist.
The Bad
Guests that did not totally like the hotel usually mentioned something to do with the value they received for the prices that they paid.

Many guests commented on their room rates directly and indicated or suggested that they felt as if the property was overpriced. Many other guests mentioned that a lot of services that the hotel offered were add on charges with frequent complaints about parking charges and Internet charges. Less often guests complained about having to pay to use the steam room or to eat breakfast. One guest said that he felt as though he was "gouged" to pay for extras and many others seemed to have a similar sentiment.

Some guests also complained about noise at this property and they mentioned a diverse range of sources. Often the noise came from other guests but one guest mentioned the elevators as the source.

Occasionally a guest complained about his/her room not having a fridge.

Show Sources
Sources guest ratings averaged to 7.5 points out of 10 and the hotel ranked 13th out of 118 Niagara Falls properties. guest ratings averaged to 7.4 points out of 10 and the site had 743 reviews. guest ratings averaged to 8.0 points out of 10 and the site had 70 reviews.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
Guest Reviews
Very Good

Rated 8.2/10 based on 5724 reviews

Ranked #27 out of 106 hotels in Niagara Falls


10 out of 10 | Allison stayed July 21, 2011

"The hotel was excellent, however, we would have liked for the roof-top pool to be open later than 9:00 pm, way too early to close, but overall, we thoroughly enjoyed our stay there."

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10 out of 10 | Richard stayed August 13, 2009

"Upon arrival at the hotel, we were well taken care of. Parking attendents made our life real easy, especialy after an 8hrs drive. Once to our room the view was terrible, our luggage attendant called room reservation to see if there was an other room ready. The room switch was made with no assle. Parking (15.00$/day + tx).Hotel loctaion was outstanding. Didn't have to use the car, we were right in the middle of all the action;falls, rides for the kids, restaurants, live band show in the park across the street... the heated outside pool on the 7th floor gave a great view of the falls."


6 out of 10 | Monica stayed July 31, 2006

"I asked for a non smoking room they told us that they changed us to one and it wasn't true: the smell was unbearable."


10 out of 10 | Michael stayed July 18, 2006

"The only problem was the air conditioner was a little tired. I had it set at 60 degrees and the room felt like 80 degrees. I understand the area had a heat wave, with every thing else great,a little heat was not so bad."


8 out of 10 | Verified Guest stayed July 06, 2006

"Room was not ready. We had to wait over an hour with a sick child. Husband complained...."


8 out of 10 | Elaina stayed June 23, 2006

"There is a 10.00 fee to use the fitness facility. I have never been to a hotel that charges you to use their exercise machines. Their facility isn't even that great. No sauna just a small pool"


3 out of 10 | Marrianne stayed May 21, 2006

"the hotel its self was a great look, but checking in was so frustrating, than having the housekeeping come knocking on the door at 9am where its clearly state that i have a 1:00pm check that was not nice, the beds were so wonderful i just wish i could of slept in. thanks marrianne walsh"


8 out of 10 | Susan stayed May 17, 2006

"The suite we had and the view of the Falls were exceptional. That said, the restaurant was so-so and the room rate quoted did not include use of the gym and several local taxes which bumped the price up cosiderably. So my advice would be this - go for the view for 1 night, but eat elsewhere."


10 out of 10 | Verified Guest stayed April 18, 2006

"Everything was excellent!"


3 out of 10 | Scott stayed February 12, 2006

"The view was wonderful. Everything else was a mess. I had listed on the comment card about 8 things that went wrong or were unacceptable. That is not good and surely not worth the cost. I intend on contacting the Corporate Office to voice my complaints."


8 out of 10 | Patrick stayed July 29, 2005

"Literally stepping out the door and onto the Falls, restaurants and entertainment was extremely convenient."


8 out of 10 | Edward stayed July 17, 2005

"The fallsview rooms were great, you are able to open your window on look out onto the city. You can see all the way up Clifton Hill Rd, and both the falls from room 1774. the outdoor pool was really nice, but the indoor pool was a bit small. Also, the nights they have fireworks was really nice...from the 17th floor, you are about eye level with the fireworks. Tons of fun, and tons to do!!!"


8 out of 10 | Chris stayed June 14, 2005

"The hotel staff was terrific and very accomodating. One aspect of the hotel should be addressed and that is the foyer for the elevators and the elevators themselves. It seems to me that the elevators were an after thought to the construction of the hotel? Small foyer, large crowds either moving in or out, and SLOW elevators does not make a world class hotel."


9 out of 10 | Dawn stayed December 30, 2004

"Sheraton has a customer satisfaction guarantee that is excellent. Our friends booked a fallsview room that ended up having a small roof blocking most of their view. Upon hearing our friends express disappointment while delivering their luggage, the bellhop volunteered to find them a better room. He arranged it all and moved them to a bigger suite on another floor with a wonderful falls view. It was definitely an upgrade with no extra charge nor effort required of our friends. We were all impressed. As well, Sheraton's Sweet Sleeper bed MUST be mentioned. It is by far the most comfortable hotel bed on which any of us had ever slept. We will always book a Sheraton hotel in the future and highly recommend this one in particular. The only thing I would caution guests about is NOT to eat at the Perkins outside of the casino. Our breakfast for four was mediocre and outrageously priced at well over $100. Our dinner the night before was fantastic and reasonably priced at Montecello's (within walking distance). Go there if you can't afford the Sheraton's restaurant. The only thing that I didn't like about the hotel was their lack of changing facilities at the pool. We ended up not using it because we did not want to walk through the hotel in our swim suits but there was only a bathroom in which to change poolside. Not very accomodating."


9 out of 10 | Sasha stayed November 07, 2004

"The room felt just like home!"


5 out of 10 | Ralph stayed August 15, 2004

"The pool needs to be upgraded. Disappointed that there was no hot tub."


9 out of 10 | Michele stayed May 02, 2004

"Your restaurant is great service, great food, BUT EXTREMELY HIGH IN PRICE. Other then that a wonderful stay."


8 out of 10 | Verified Guest stayed April 13, 2004

"hotel guests shouldnt have to pay for parking- if for some reason it's unavoidable, I would suggest adding it in to the room cost."


7 out of 10 | Verified Guest stayed October 27, 2003

"The "fireplace" was just a picture with motion of a fire. No warmth! There was a glass door that opened with a safety bar onto the "Falls View". The essence of fresh air and the roar of the falls was exhilirating."


9 out of 10 | Katharina stayed October 24, 2003

"The parking fee should be included in their rates....would like to save those extra $$$ and I am sure others would love it, too!"


8 out of 10 | Sara stayed October 24, 2003

"needs another restaurant instead of a huge gift shop and jewelry store. could use a lounge. make walkway to casino more accessible."

Map Marker Sheraton on the Falls
5875 Falls Avenue, Niagara Falls, ON