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OverviewLocated about a 2-minute drive from the Queen Elizabeth Highway and a 6-minute drive from Niagara Falls' city centre, the Ramada Plaza Niagara Falls is geared towards business and vacation travellers who prefer a hotel with easy highway access.
This non-smoking hotel has 202 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Standard rooms offer two queen beds, while some rooms and suites offer additional amenities such as a mini-fridge, a microwave, a sitting area with a sofabed, a separate bedroom, a jetted tub and/or a private terrace.
Hotel amenities include an indoor pool, a seasonal outdoor pool, a fitness centre, meeting/banquet space, a business centre and a gift shop. Parking is an additional $12 per night and the hotel is wheelchair accessible. Pets are permitted for $25 per night for pets under 25 lbs, and $75 per night for pets over 25 lbs.
On-site dining is available at Don Cherry's, which is open for breakfast, lunch and dinner daily.
Canada One Factory Outlets is a 2-minute walk across the street and west of the hotel, while Fallsview Casino and Journey Behind the Falls are both about a 9-minute drive southeast. The border into New York at Rainbow Bridge is about an 8- to 12-minute drive east from the hotel, while Niagara Falls International Airport in New York (IAG) is roughly a 25-minute drive east. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, parking $12/pet/night, pets (under 25 lbs) $25/pet per night, pets (over 25 lbs) $75/pet/night, wheelchair accessible. (Call Date: May 16, 2013)
The GoodThe majority of the reviews consulted for this analysis were positive, with praise going to the hotel's rates, rooms and location.
The hotel's rates were praised by many reviewers. They were described as affordable, reasonable and excellent, and one guest remarked the hotel was well worth the money spent.
Numerous lodgers complimented the hotel's accommodations. They described their rooms as clean, spacious, well equipped, nicely decorated and well designed, with comfortable beds. A few guests were disappointed with aspects of their rooms, however (see below).
Several guests were pleased with the hotel's location, describing it as easy to find, as well as close to shopping, restaurants and the U.S. border, which is approximately a 10-minute drive away. One reviewer stated that the location was quiet but still provided easy access to Niagara Falls attractions. It should be noted, however, that a few lodgers felt that the hotel was too far from the Falls.
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the parking and the rooms.
Several reviewers had complaints about the hotel's $12 nightly parking fee, and strongly felt it should have been included in their room rate. A couple of guests also mentioned the parking lot was tight and far from their rooms.
While the majority of lodgers were pleased with their clean and comfortable rooms, some guests had complaints. They reported mould spots in the bathrooms, worn decor, a shortage of hot water and limited channel selection.
Finally, as noted above, although many guests enjoyed the hotel's location, a few reviewers did feel that it was too far from the Falls.
Booking.com guest reviews rated the hotel 7.4 out of 10 from 738 reviews. TripAdvisor.com guest reviews ranked the hotel #55 out of 138 Niagara Falls hotels with an average rating of 3 out of 5 from 537 reviews.
Expedia.ca guest reviews rated the hotel 3.8 out of 5 with an 85% recommendation rate from 237 reviews.
The author called the hotel on May 16, 2013 to verify some information.
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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6.8
Fair
#45 out of 78
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Guest Rating Explained
Rating: 6.8 / 10
| Hotel Rating Breakdown |
| Amenities: |
5.9 |
| Cleanliness: |
6.7 |
| Location: |
6.0 |
| Comfort: |
6.4 |
| Service: |
6.6 |
| Value: |
6.0 |
Details
No. of guest reviews: 674
Guest Recommended: Yes
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Guest Ranking Explained
Ramada Plaza Niagara Falls is #45 out of 78 hotels in Niagara Falls ranked by the ratings provided by guests.
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"Overall, a fair experience at the Ramada Plaza."
"I stayed in a double Queen room with internet service and a writing desk on Dec. 31, 2011. My review of this hotel on Lundys Lane will be a fair one in that I am partially to blame for not doing the necessary research prior to my reservation. More specifically, I booked with this hotel because I did not want to pay the ridiculous fees other hotels on the main strip were asking for; as such, I experienced loud, drunken young adults who basically partied to the wee hours of the morning, broken glass, kids screaming in the hallways at 5am, food scattered in the hallways and, literally a hike to get to my hotel room (Front Desk failed to inform me that my room was not situated in the main building but rather the one next door)! Of course, the New Years Day morning was interesting in that there was no hot water. Because of a lunch gathering back in Hamilton at 11am or so, I wasn't able to shower. Then the final bill notice was slipped under my door. I say it was also a surprise in that I was charged 5.99 for a DMF fee(Front Desk informed me this was an advertising fee of the hotel and that every visitor will be charged for it). I was also charged a 3.99 facility fee (for the use of the pool, etc.). I didn't use any of these services but once again the Front Desk explained everyone is charged this fee. All in all, once I calculated the final price, I was charged about 25.00 or so of fees I have never heard of course and the good ol' HST. On the plus side, this hotel is pet friendly, has convenient shuttle service to Fallsview (at 20.00 per person) and a convenient bar and grill next door). In conclusion, if you want cheap comfort during special holiday weekends, this hotel will be your best bet as you certainly will not experience anything of a luxurious nature. Thank you."
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"Hotel was nice, customer service horrible."
"The customer service was very poor. It took us about an hour to check in which caused our son to miss part of his baseball tournament. VERY disappointing and unprofessional."
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"Hotel was very clean, and the staff was very helpful, but we found the heated pool to be very cold, and the selection on the tv was not good...other than that I would recommend this hotel was very good and would recommend it to anyone"
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"We will come again,and recommend to everyone Thanks."
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"Satisfied with room but not amenities"
"In fairness this hotel is under renovations and trying to keep operating so it was not full service....
The frig and micro in room were a huge disappointment. Found it odd when we arrived the electrical cord was unplugged. Realized why when our food in the frig was frozen the next morning. This frig had no temp gauge. On (plugged in) /Off (unplugged) were the only two settings. The microwave was turn dial from approx 25yrs ago. Didn't even attempt to use after we discovered the frig issue. Here is hoping these appliances were a result of the "influx" renos occuring otherwise it is very misleading as applicances available.
The "high speed" internet connection was anyting but. The reception was on the lowest bar of strength... Like watching paint dry...."
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Amenities
- Business Center
- High-speed Internet
- Fitness Room/Gym
- Restaurant
- Parking
- Swimming pool
- Pet Friendly
- Elevator / Lift
- 24 Hour Reception
- Air Conditioned
- Non-Smoking Rooms
- Banquet Facilities
- Conference Room(s)
- Currency Exchange
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- Multilingual Staff
- Sauna
- Security Guard
- ATM / Cash Machine
- Refrigerator
- Cable / Satellite TV
- Meeting Rooms
- Kitchenette
- Coffee / Tea Maker
- Microwave
- Hair Dryer
- TV
- Laundry service
- Shops
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- Photocopier
- Desk
- Internet Connection (wireless)
- Pool Indoor
- Pool Outdoor
- Games Available
- Souvenirs/Gift Shop
- Ice Machine
- Vending Machines
- Gay/Lesbian Friendly
- Free Parking
- Pillow Top Mattress
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