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Niagara Falls hotel with indoor pool, jacuzzi rooms and southern views of the falls

Pros
  • Free Wi-Fi
  • Some guests enjoyed excellent fallsviews from their rooms
  • Location was in walking distance of attractions and restaurants
  • Many guests found clean and comfortable rooms
  • Many found the staff to be polite and pleasant
  • Wi-Fi was rated as very good overall
Cons
  • Self-parking and valet parking is $20 per night
  • Resort fee of 4% added to the cost of the stay
  • Some guests were disappointed in their falls view rooms
  • Some guests did not get the room they booked and were treated rudely by staff
  • Several reviewers felt the hotel was older and in need of better cleaning and maintenance
  • Some found the indoor pool small
Freebies
Free Wi-Fi
Editor's Analysis
Updated Jun 15, 2016
Overview
This hotel is in walking distance of Niagara Falls attractions and restaurants and some rooms offer beautiful views of the southern edge of the Canadian Horseshoe falls along with the Niagara River that approaches the falls.

The smoke-free and pet-free hotel offers 232 rooms over 2 sections, one with 5 floors and one with 15 floors. All rooms include free Wi-Fi, a 37 " flat screen TV, a coffeemaker, a desk, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 2 double beds, 1 or 2 queen beds or 1 king bed. Room extras include a sofabed, a separate bedroom, a sitting area, a mini-fridge, a microwave, a 1-person jetted tub and a double jacuzzi. Some rooms on higher floors offer a city view, a river view or a falls view. Accessible rooms are also available. 

Valet and self-parking is $20 + tax, per day with in-out privileges. The hotel charges a resort fee of 4% as well.

Tony Roma's Restaurant serves breakfast, lunch and dinner daily. Room service is available from Tony Roma's from 6:30 am to 10 pm. Outback Steakhouse is adjacent to the hotel and is open daily for lunch and dinner.

Hotel amenities include an indoor pool, a fitness centre, a 24-hour business centre, a gift shop, dry cleaning, seasonal concierge, an ATM, safety deposit boxes, elevators and meeting rooms. 

The Skylon Tower is a 9-minute walk from the hotel. Scotiabank Convention Centre is a 5-minute walk away. Journey Behind the Falls can be reached in 20 minutes on foot and Clifton Hill is a 23-minute walk away. Canada One Factory Outlets is a 9-minute drive away, while Marineland is 6 minutes away by car. Niagara District Airport (YCM) is an 18-minute drive without traffic. (All travel times: Google Maps)

Confirmed with the front desk on June 14, 2016: rooms may come with a 1-person jetted tub or 2-person jetted tub/jacuzzi, valet and self parking are both $20 per night plus tax, resort fee of 4%, no pay-per-view movies or children's splash pool
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The Good
Many guests enjoyed their stay at this hotel.

The excellent views of the Canadian Horseshoe falls were definitely a major part of guests' satisfaction with the hotel. Guests described amazing views from their bedroom areas and even from the bathroom's or bedroom's double jacuzzi.

Guests liked the location. It was central to Falls attractions, with restaurants and shopping located right outside the hotel.

Guests often liked the staff. They were described as welcoming, friendly and accommodating.

Guests were often pleased with the rooms. They were well equipped, clean and had comfortable beds. Some highlighted the blackout blinds that worked well and enjoyed the single jetted tubs or double jacuzzis.
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The Bad
Although the hotel had mostly positive reviews, there were numerous complaints in guests reviews online.

Fallsviews were not always good. Many guests were disappointed in their fallsview room which were on lower floors. They were obstructed by the Marriott hotel to the left (north), and garbage dumpsters in front. City view rooms on the lower floors were described as overlooking the parking lot.

Some felt the hotel was old. Some guests claimed the hotel had an older section and a newer tower. According to these guests the rooms were tired, damp with an old odour and in need of updates to decor and furniture. And on occasion, guests found the sleep number beds uncomfortable.

Housekeeping missed the mark sometimes. Occasionally guests were assigned a room that had not been serviced or was not cleaned to the standard expected. Guests complained of hair, odours, dust and stains.

Better maintenance was needed according to some. Guests also complained of broken, poor quality or non-functioning amenities such as: coffeemaker did not work, plugged up sink and bathtub, a foul-smelling bathtub, stained towels, bedding not very good/crumpled/torn/stained, no shelf in the shower, shower curtain torn and bathroom light fixture broken.

Some complained of noise disturbance from: AC units, mini-fridges, hallways, sports teams, slamming doors and elevator sounds.

Several guests complained of poor customer service. These guests found the front desk personnel rude, short and dismissive. One guest reserved two rooms together to accommodate very young children with fallsviews and were assigned rooms on two separate floors without views. Another claimed to have been told that booking online with a third party will not guarantee the reservation or type of room booked.

Tony Roma's was often described as expensive and mediocre.

Some guests complained about the pool. Complaints included: pool was uninviting and seemed or was dirty, too shallow, and small with no hot tub available.

Some recent guests found damage to their vehicle (a dent, a bumper scratched and a door handle broken) from the valet parking. Also some found that parking spots could be taken up by the adjacent restaurants' customers.

Some guests felt the hotel did not deliver value for the prices charged and were upset about a promotional or resort fee add-on of 4%.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 4.2 out of 5  from 4,131 reviews.

Booking.com guest reviews rated the hotel 8.4 out of 10 from 2,340 reviews.

TripAdvisor.com guest reviews ranked the hotel #5 of 134 Niagara Falls hotels with an average rating of 4 out of 5 from 1,970 reviews.


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.3
Very Good
#
20 / out of 109
hotels in Niagara Falls

Rated 8.3/10 based on 11816 reviews

Ranked #20 out of 109 hotels in Niagara Falls

11816
Map Marker Radisson Hotel & Suites Fallsview
6733 Fallsview Boulevard, Niagara Falls, ON