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Downtown Niagara Falls hotel with indoor pool and jacuzzi suites but mixed reviews

Pros
  • Free Wi-Fi
  • Several guests were pleased with the location in relation to the Falls
  • Many guests stated the hotel was of good value for what they paid
  • Many guests enjoyed the cleanliness of their rooms
Cons
  • Many guests described poor front desk service
  • Several guests found the showers and bathrooms too small
  • A few guests found the hotel too noisy
  • Several guests were disappointed with their rooms lack of heat, repair and amenities
  • Parking is $15 plus tax per night
  • Many guests were disappointed that the pool was not working during their stays but they had not been informed
Freebies
Free Wi-Fi
Editor's Analysis
Updated Feb 22, 2015
Overview
Located approximately 350m from the Horseshoe Falls, Quality Inn & Suites is situated in the Fallsview District, and is approximately 16km (roughly 19 minutes driving time) from St. Catharines/Niagara District Airport (YCM).

This property is comprised of 59 rooms and suites, and offers cable TV, clock radio, coffee/tea maker, free newspaper, hair dryer, free Wi-Fi, iron/ironing board and mini refrigerator in each room. Additional amenities for suites include jacuzzi and fireplace.  

Additional general amenities for the hotel include a bar/lounge, business centre, guest laundry room, indoor swimming pool, whirlpool and sauna, and gym. This hotel is smoke-free, and does not allow pets. Accessible rooms are available upon request, and parking is $15 plus tax per night.  

The hotel is located in the Fallsview District, and is in close proximity to many of the Falls' tourist attractions such as, Marineland (roughly 7 minutes driving time), Maid of the Mist (approximately 3 minutes driving time), Fallsview Casino (roughly 3 minutes driving time), and the Clifton Hill district, which features a variety of dining and entertainment options (approximately 6 minutes walking time). 

Dining is available on site Hooters and Outback Steakhouse. Other nearby dining options include, The Keg Steakhouse (roughly 1 minute away, by foot), Tony Roma's (roughly 1 minute walking time) and Applebee's (about a 15 minute walk south of the hotel). 

Shopping is available at the Centre Gift Shop (roughly 4 minutes walking time), Canada One Factory Outlets (roughly 6 minutes driving time), Brand Name Shoe Warehouse (roughly 4 minutes driving time), and The Pen Centre Mall (roughly 22 minutes driving time). (All distances and travel time estimates - Google Maps).

Verified with a front desk agent on Feb 22, 2015: Parking is $15 per night, free Wi-Fi  
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The Good
Guests responded positively to the hotel's location, value, and cleanliness.

Many guests were pleased with the location in relation to the Falls' tourist attractions. Several guests described the location as "within walking distance to everything", and mentioned it was close to the Clifton Hill entertainment and dining district.

Several guests were impressed by the value and price of the hotel, and mentioned it was worth the price. Some reviewers stated they were pleased that the price included a continental breakfast.

A number of lodgers complimented the hotel on its cleanliness, both in general areas and in their respective rooms, however some reviewers also had issues with their rooms not being clean.
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The Bad
Guests responded negatively to the hotel's showers, front desk service, noise, and parking.

Many guests were disappointed with the size of the showers in their hotel rooms, stating they were too small, and they could barely fit inside. The size of the bathrooms was also described as small by a few.

Several reviewers commented on the poor and unorganized front desk service, and described the staff as unfriendly and unorganized, especially during their check-in time.

Some guests found the hotel too noisy, commenting that the noise was coming from the staff and other guests, and that they could hear talking and footsteps from their rooms.

A few guests were disappointed at the $15 per night parking charge; they though it should have been included in the price as they were not aware of it.

A few other reviewers also had issues with a poor WIFI connection, cable channels not working, and the outdoor pool being too hot in temperature.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 3.6 out of 5 with a 72% recommendation rate from 79 reviews.

Hotels.com guest reviews rated the hotel 3.5 out of 5 from 168 reviews.

TripAdvisor.com guest reviewers ranked the hotel #73 out of 138 Niagara Falls hotels from 110 reviews.

Verified with a Front Desk Agent: Parking is $15 per night, free WIFI and continental breakfast; pets not-allowed. (Call date: July 5th, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
6.0
Fair
#
77 / out of 109
hotels in Niagara Falls

Rated 6.0/10 based on 901 reviews

Ranked #77 out of 109 hotels in Niagara Falls

901
Map Marker Quality Inn & Suites Niagara Falls City
5234 Ferry Street, Niagara Falls, ON