Located next door to Fallsview Casino the Oaks Hotel Overlooking Falls is a 21 floor tower that features an on-site indoor heated swimming pool, a hot tub, a sauna, a fitness centre, and an Applebee's Grill and Bar. Many of the hotel's rooms include views of the Falls and there is also an observation lounge on the 14th floor where guests can enjoy the views. Applebee's Grill and Bar daily hours of operation are: 8:00am to 9pm or 12:00am. According to the front desk clerk closing hours for the restaurant vary and are dependent upon how busy the restaurant is on a given day.
All rooms are equipped with satellite televisions, pay-per-view movies, hairdryers, and irons with ironing boards. WiFi is charged at $9.95 plus tax per guest stay, local calls are $.90 per call, and parking is $15.00 plus tax per vehicle, per day. The hotel offers a variety of package deals such as a Gourmet Getaway Package, a Romance Package, a Seneca Casino Package, a Niagara Helicopter Package, and Girls and Guys Night Out Packages. A few of the hotel amenities are included for free with some of these package deals.
Several points of interest are within close proximity to the hotel such as Bird Kingdom (1.9km), Lundy's Lane (2.9km), Clifton Hill (1.8km), Marineland (5.3km), and Niagara-on-the-Lake (22.7km). All distances: Google Maps.
Check in time for this hotel is 3:00pm while check out is 11:00am. The author contacted the hotel directly to confirm surcharges for WiFi, parking, and local calls, as well as Applebee's Grill and Bar hours of operation, and check in/out times.
Guest reviews that were positive about this hotel typically mentioned the views of the Falls, the package deals, the clean and comfortable rooms, and the courteous hotel staff.
Guests that stayed in rooms with views of the Falls described them as "breathtaking" and "spectacular" and some guests mentioned that although the rooms themselves appeared to be average, the views alone made up for what was lacking in room appearance.
A number of guests felt their rooms were clean and comfortable, and guests that took advantage of the package deals the hotel had to offer enjoyed the attention to details within the rooms, such as roses and champagne for the Romance Package. Some guests also noted that these package deals were an excellent value for money spent.
The front desk staff was described as "courteous" and "friendly" by several guests, and a few guests noted that check in was fast and efficient.
Guest complaints for this hotel typically centred on the amenity surcharges, the room interiors, and the poor WiFi and television signals.
A number of guests complained about the surcharges for WiFi and local calls and felt they ought to be included with the room rate. Some guests said that the parking fee of $15.00 per day was overpriced and a few guests found it difficult to find parking as the lot was too full.
Guest room interiors were perceived as "dated" by several guests who mentioned that the hotel needed to refurbish these rooms and replace broken and worn furnishings. Some guests were disappointed when they learned that they would have to upgrade their rooms in order to get a view of the Falls.
A few guests were frustrated by the poor WiFi and television signals and some complained that the televisions only had 5 channels.
guest reviews scored this hotel 3.4 out of 5 with 72% of guests recommending it from 273 reviews.
TripAdvisor.com guest reviews ranked this hotel #30 of 137 and scored it 3.5 out of 5 from 987 reviews.
Booking.com guest reviews scored this hotel 7.2 out of 10 from 410 reviews.
The author contacted the hotel directly to confirm surcharges for WiFi, parking, and local calls, as well as Applebee's Grill and Bar hours of operation, and check in/out times.