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Oakes Hotel Overlooking the Falls

Oakes Hotel Overlooking the Falls is a 4 star hotel in Niagara Falls, Ontario, Canada 6546 Fallsview Boulevard, Niagara Falls, ON, Canada
Estimated Price
$215
CAD
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Guest Reviews
Amenities
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Centrally located and overlooking the Falls, but many complaints

Pros
  • Many guests praised the hotel's proximity to the falls and Fallsview Casino
  • Some guests enjoyed views and rooms in the tower building on the higher floors
Cons
  • Parking is an additional $20 per night and Wi-Fi is $10 and not available in the motel section
  • Many guests thought the hotel was way overpriced
  • Some guests complained about the hotel's added parking and Wi-Fi fees
  • The staff received mixed reviews from guests, some saying they were helpful and some saying they were rude and not cooperative
  • Worn rooms and Wi-Fi issues were reported by many lodgers

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Editor's Analysis
Updated on Aug 10, 2014
Overview
Oakes Hotel Overlooking the Falls is geared towards travellers who prefer a centrally located hotel with an indoor pool, on-site dining and views of the falls.

Each of the hotel's non-smoking rooms offers air conditioning, cable TV, a coffeemaker, a hair dryer and an iron and ironing board. Mini-fridges are available upon request for an additional $10 per night. Rooms with a seating area and sofabed and a jetted tub are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is offered for $10 per room, per stay. Pets are not permitted.

On-site amenities include an indoor pool, hot tub and sauna, a fitness centre, an outdoor terrace overlooking the falls and on-site dining at Applebees, which serves breakfast, lunch, dinner and room service daily. A free shuttle to Remington's of Niagara Restaurant is also available upon request. Parking is an additional $20 per night. 

Skylon Tower is about a 6-minute walk away, while Marineland can be found 6 minutes away by car. Rainbow Bridge (leading into the U.S.) is roughly a 7-minute drive from the hotel and Niagara District Airport (YCM) is an 18-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 26, 2014
The Good
Many of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.

Many travellers praised the hotel's location, finding it close to Fallsview Casino, restaurants, the falls, public transit, shopping and the Butterfly Conservatory. One patron noted, "The location is great. You are close to the falls and all of the activities of the area. The hotel is next to the Casino and many restaurants".

Numerous reviewers were pleased with the level of customer service they received during their stay. They characterized the staff as accommodating, knowledgeable, professional and efficient.

The hotel's accommodations were enjoyed by several lodgers. They described their rooms as spacious, clean and well equipped, with fantastic views of the falls. Some guests criticized their lodgings, however (see below).

The Bad
While many of reviews consulted for this analysis were positive, there were also many complaints about the hotel concerning a variety of issues.

Some guests complained about the added costs they incurred during their stay. They found the parking and Wi-Fi charges expensive and felt they should have been included in the room rates. Many guests thought the hotel was way overpriced, especially those who ended up in the old motel section.

Although several reviewers were pleased with their clean rooms and great views, some lodgers were disappointed with their accommodations. They reported poor Wi-Fi connectivity, worn linens, dated decor, uncomfortable beds and no in-room fridges or microwaves.

Guests also complained about not being able to negotiate with staff who would sometimes become angry if a guest complained.

Expedia.ca guest reviews rated the hotel 3.6 out of 5 with a 84% recommendation rate from 3,044 reviews.

TripAdvisor.com guest reviews ranked the hotel #41 of 138 Niagara Falls hotels with an average rating of 3.5 out of 5 from 1,678 reviews.

Booking.com guest reviews rated the hotel 7.3 out of 10 from 761 reviews.

The author corresponded with the hotel on May 26, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
6.7
Fair
Guest Rating Explained
Rating: 6.7 / 10 Details

No. of guest reviews: 443
Guest Recommended: Yes
Guest Ranking Explained

Oakes Hotel Overlooking the Falls is #62 out of 105 hotels in Niagara Falls ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Je hwan from Cambridge, ON CA rated Oakes Hotel Overlooking the Falls 5 out of 10 on April 22, 2013 Verified Guest Hotel Review
Hotel review by guest is Negative
Faris from Brampton, ON CA rated Oakes Hotel Overlooking the Falls 4 out of 10 on March 02, 2013 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Mississauga, ON CA rated Oakes Hotel Overlooking the Falls 5 out of 10 on February 16, 2013 Verified Guest Hotel Review

"disappointing"
"location is the best part of this hotel condition of hallways walls and floors - PATHETIC ! DESPARATELYin need of refurbishing rooms not as bad"
Show older reviews
Hotel review by guest is Positive
Carl from Komoka, ON CA rated Oakes Hotel Overlooking the Falls 9 out of 10 on July 16, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Paula from Mount Vernon, OH US rated Oakes Hotel Overlooking the Falls 9 out of 10 on May 29, 2006 Verified Guest Hotel Review

"It was friendly and very clean! I'll be back. I've already recommended it to many co-workers and family members. Loved it!"
Hotel review by guest is Positive
Julie from Blair, OK US rated Oakes Hotel Overlooking the Falls 8 out of 10 on May 21, 2006 Verified Guest Hotel Review

"The younger, male bell boy w/ a 9 yr. old boy and a one year old child, was SUPERIOR / EXCELLENT! ABSOULTELY Super attitude and friendliness. We enjoyed getting to visit w/ him a bit. Thanks ya'll / Blessings, Mark & Julie"
Hotel review by guest is Positive
Douglas from St Thomas, ON CA rated Oakes Hotel Overlooking the Falls 7 out of 10 on April 27, 2006 Verified Guest Hotel Review

"The fact that a guest has to pay for parking is a ripoff."
Hotel review by guest is Positive
Banu from Streamwood, IL US rated Oakes Hotel Overlooking the Falls 9 out of 10 on April 09, 2006 Verified Guest Hotel Review

"The receptionists were excellent and very attentive. I would gladly stay at the hotel ( not the motel side though) again. Thank you for everything..."
Hotel review by guest is Positive
Verified Guest from Worthington, OH US rated Oakes Hotel Overlooking the Falls 8 out of 10 on April 08, 2006 Verified Guest Hotel Review

"We came to see the falls and the view from our room was excellent. However, the $20.00 to park for the two nights I thought was excessive."
Hotel review by guest is Positive
Christina from Lavallett, NJ US rated Oakes Hotel Overlooking the Falls 8 out of 10 on March 15, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Luis from Chicago, IL US rated Oakes Hotel Overlooking the Falls 4 out of 10 on December 29, 2005 Verified Guest Hotel Review

"Room 229 was not cleaned one of the days we were there... There were no fresh towels and the beds were not made. The second floor had a leak by the ice machine and the Ice machine door was open and water was splashing into the ice, not sanatary at all."
Hotel review by guest is Positive
Jitender from Markham, ON CA rated Oakes Hotel Overlooking the Falls 8 out of 10 on December 24, 2005 Verified Guest Hotel Review

"This was our second stay at the Oakes in the last 13 months. We find ourselves at home - rooms are nice, comfortable and with an excellent view. We always take 2 rooms with the inside connecting door which helps to keep the family together. Need to improve on the lighting inside the rooms and the pillows which are not very comfortable. GREAT HOTEL ... WE WILL CONTINUE TO VISIT ."
Hotel review by guest is Positive
Kendra from St.catharines, ON CA rated Oakes Hotel Overlooking the Falls 8 out of 10 on December 11, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Pune, IN rated Oakes Hotel Overlooking the Falls 4 out of 10 on October 29, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Susan from Bedfordshire, GB rated Oakes Hotel Overlooking the Falls 8 out of 10 on October 25, 2005 Verified Guest Hotel Review

"Having a room overlooking the falls made a lot of difference to the overall experience.Thanks"
Hotel review by guest is Positive
Dennis from Webster, NY US rated Oakes Hotel Overlooking the Falls 7 out of 10 on September 11, 2005 Verified Guest Hotel Review

"The hotel has a lot of potential, but the older portion of the hotel needs some renovation. There seems to be some benefit to holding onto theis portion, but I think it needs to improved. Should hold onto the value for competitive reasons."
Hotel review by guest is Positive
Mei yi from Markham, ON CA rated Oakes Hotel Overlooking the Falls 8 out of 10 on September 10, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Kristy from Canton, MI US rated Oakes Hotel Overlooking the Falls 6 out of 10 on September 05, 2005 Verified Guest Hotel Review

"The hotel was in a convenient location to the falls. The hotel was a little older and seemed like a motel with hotel prices. Our stay was over Labor Day weekend, so the prices were probably higher. This was the best deal for a hotel weekend stay. The staff was nice and courteous. Our room was cleaned nicely."
Hotel review by guest is Negative
Suman from Mississauga, ON CA rated Oakes Hotel Overlooking the Falls 2 out of 10 on September 05, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Kim from Milton, VT US rated Oakes Hotel Overlooking the Falls 3 out of 10 on August 11, 2005 Verified Guest Hotel Review

"We checked in on a Monday afternoon, left on Thursday morning. We had NO maid service the entire time, even though a "Maid Service Please" card was left on the door for over 6 hours, and when we stepped out in the a.m. the maid cart was 3 doors down the hall! When we mentioned it to the front desk, we were told to tell them when we left again and they would send someone up. Since we didn't leave until 4, and it was our last night, we didn't bother. Air conditioner was either cold or off. We could not get cold water out of the sink, only lukewarm (for a quick drink without having to go for ice). Wallpaper in many halls peeling or scratched up. Pool area seemed freshly painted, but towels they provided were only about twice the size of a hand towel, if that. Unrelated to the hotel, but important for guests to be aware: dining and beverages in this area are unreasonably expensive! (TGI Fridays, next door: 1 pasta dinner, 2 soups, 1 chicken wings appetizer, and 3 smoothies = $75!) One restaurant told us they only had bottled water (couldn't get a glass with meal) and it was $2.50."
Hotel review by guest is Positive
Ronald from Belton, MO US rated Oakes Hotel Overlooking the Falls 8 out of 10 on August 02, 2005 Verified Guest Hotel Review

"The view from our "Fallsview" suite was fantastic and lived up to its billing."
Hotel review by guest is Positive
Helen from Halifax, GB rated Oakes Hotel Overlooking the Falls 9 out of 10 on April 04, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Westlake, OH US rated Oakes Hotel Overlooking the Falls 10 out of 10 on November 27, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
Wim from Wilsele-putkapel, BE rated Oakes Hotel Overlooking the Falls 2 out of 10 on August 06, 2004 Verified Guest Hotel Review

"Our room had a very lousy view and the washing table was in the hall Our beds were not made when we returned at 04.00 PM (!!) I am not used to pay for parking"
Hotel review by guest is Positive
Artur from Brooklyn, NY US rated Oakes Hotel Overlooking the Falls 9 out of 10 on May 31, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Manas from London, ON CA rated Oakes Hotel Overlooking the Falls 9 out of 10 on April 24, 2004 Verified Guest Hotel Review

"This was really a Super Deal for me. Just at Cad$ 70, I got a Falls View Room , was an excellent one. I would definitely have all my bookings in future through Freehotelsearch online. Regards Manas"
Hotel review by guest is Positive
Francois from Saint Amand Res Ea, FR rated Oakes Hotel Overlooking the Falls 9 out of 10 on April 23, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Markham, ON CA rated Oakes Hotel Overlooking the Falls 8 out of 10 on April 10, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Rick from Brantford, ON CA rated Oakes Hotel Overlooking the Falls 8 out of 10 on March 21, 2004 Verified Guest Hotel Review

"-good value. -not overly fancy, but nice. -parking was not great....limited. Almost afraid to leave for fear you would not get a parking spot after returning. -small pool."
Hotel review by guest is Positive
Elizabeth from Cookstown, ON CA rated Oakes Hotel Overlooking the Falls 10 out of 10 on December 20, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Concierge
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • ATM / Cash Machine
  • Refrigerator
  • In Room Movies
  • Porters
  • Meeting Rooms
  • Coffee / Tea Maker
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Excursions
  • Jacuzzi
  • Bathtub/Shower Combination
  • Pool Indoor
  • Games Available
  • Luggage Storage
  • Vending Machines
  • Express Check-In/Check-Out

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6.7
Fair

#62 out of 105 hotels in Niagara Falls city based on 443 guest reviews

Other hotel options in Niagara Falls:
More Frequently Booked
6.4 Fair
Michael's Inn By The Falls
C$113
Higher Rated By Guests
6.7 Fair
Econo Lodge West of the Falls
C$109
Sometimes Less Expensive
8.3 Very Good
Courtyard by Marriott Niagara Falls
C$207


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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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