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Niagara Falls hotel and motel with fallsviews and indoor pool but many complaints

Pros
  • Many guests praised the hotel's proximity to the falls and Fallsview Casino
  • Some guests enjoyed views and rooms in the tower building on the higher floors
Cons
  • Parking is an additional $20 per night and Wi-Fi is $10 and not available in the motel section
  • Many guests thought the hotel was way overpriced
  • Some guests complained about the hotel's added parking and Wi-Fi fees
  • The staff received mixed reviews from guests, some saying they were helpful and some saying they were rude and not cooperative
  • Worn rooms and Wi-Fi issues were reported by many lodgers
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Editor's Analysis
Updated Oct 14, 2014
Overview
Oakes Hotel Overlooking the Falls is geared towards travellers who prefer a centrally located hotel with an indoor pool, on-site dining and views of the falls.

Each of the hotel's non-smoking rooms offers air conditioning, cable TV, a coffeemaker, a hair dryer and an iron and ironing board. Mini-fridges are available upon request for an additional $10 per night. Rooms with a seating area and sofabed and a jetted tub are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is offered for $10 per room, per stay. Pets are not permitted.

On-site amenities include an indoor pool, hot tub and sauna, a fitness centre, an outdoor terrace overlooking the falls and on-site dining at Applebees, which serves breakfast, lunch, dinner and room service daily. A free shuttle to Remington's of Niagara Restaurant is also available upon request. Parking is an additional $20 per night. 

Skylon Tower is about a 6-minute walk away, while Marineland can be found 6 minutes away by car. Rainbow Bridge (leading into the U.S.) is roughly a 7-minute drive from the hotel and Niagara District Airport (YCM) is an 18-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 26, 2014
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The Good
Many of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.

Many travellers praised the hotel's location, finding it close to Fallsview Casino, restaurants, the falls, public transit, shopping and the Butterfly Conservatory. One patron noted, "The location is great. You are close to the falls and all of the activities of the area. The hotel is next to the Casino and many restaurants".

Numerous reviewers were pleased with the level of customer service they received during their stay. They characterized the staff as accommodating, knowledgeable, professional and efficient.

The hotel's accommodations were enjoyed by several lodgers. They described their rooms as spacious, clean and well equipped, with fantastic views of the falls. Some guests criticized their lodgings, however (see below).
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The Bad
While many of reviews consulted for this analysis were positive, there were also many complaints about the hotel concerning a variety of issues.

Some guests complained about the added costs they incurred during their stay. They found the parking and Wi-Fi charges expensive and felt they should have been included in the room rates. Many guests thought the hotel was way overpriced, especially those who ended up in the old motel section.

Although several reviewers were pleased with their clean rooms and great views, some lodgers were disappointed with their accommodations. They reported poor Wi-Fi connectivity, worn linens, dated decor, uncomfortable beds and no in-room fridges or microwaves.

Guests also complained about not being able to negotiate with staff who would sometimes become angry if a guest complained.

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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 3.6 out of 5 with a 84% recommendation rate from 3,044 reviews.

TripAdvisor.com guest reviews ranked the hotel #41 of 138 Niagara Falls hotels with an average rating of 3.5 out of 5 from 1,678 reviews.

Booking.com guest reviews rated the hotel 7.3 out of 10 from 761 reviews.

The author corresponded with the hotel on May 26, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
6.7
Fair

Rated 6.7/10 based on 4624 reviews

Ranked #63 out of 113 hotels in Niagara Falls

4624
Map Marker Oakes Hotel Overlooking the Falls
6546 Fallsview Boulevard, Niagara Falls, ON