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Niagara's Best Inn

3.8 | Very Poor

Centrally located, but guests found rooms in poor condition

  • Free Wi-Fi
  • Many guests found the hotel conveniently located for accessing area attractions on foot
  • Several reviewers thought that the room rates were reasonable
  • Many guests said that their rooms were in need of upgrades and repairs
  • Several reviewers noticed cleanliness inconsistencies
  • Several guests said that there was dim lighting in the room
  • Several reviewers complained that the staff were disinterested
  • Several guests complained that the pool and hot tub were located in an off-site location
Free Wi-Fi
Editor's Analysis
Updated Nov 7, 2013
This property is centrally located between Clifton Hill attractions, which are about a 5-minute walk away, and the Fallsview Casino Resort, which is a 6-minute walk away. This hotel is a 12-minute walk from Niagara Falls and is well located for guests looking to explore the area on foot.

This hotel is smoke free and all rooms include free Wi-Fi, a TV, a coffeemaker, a desk, an iron and ironing board, a hair dryer and individual climate control. Select rooms also include a jetted tub. This property does not have designated accessible rooms, however, all rooms are on the ground floor.

Parking is available on site for an additional fee of $10 per night. Pets are permitted for an additional fee of $15 per night.

This hotel does not have an on-site restaurant.

Other on-site amenities include guest laundry facilities and ice/vending machines. Guests of this hotel have access to a heated indoor pool and a hot tub at a hotel across the street.

Clifton Hill attractions are about 5 minutes away on foot and include the Fallsview Indoor Waterpark, the Niagara Falls Sky Wheel, Planet Hollywood and the Casino Niagara. The Maid of the Mist and the Skylon Tower are both about a 10-minute walk away.

Access to the Rainbow Bridge to the U.S.A. is 3 minutes away by car, while Marineland, an amusement park and zoo/aquarium, is a 7-minute drive away. Shopping and dining on Lundy Lane is also about 7 minutes away by car. The Hamilton International Airport (YHM) is 60 to 70 minutes away by car. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on October 24, 2013: Accessible rooms availability, pet policy, on-site dining and parking fees. 
The Good
Among the reviews used for this analysis, many guests seemed disappointed with their stay at this hotel. However, many guests found the location convenient for exploring area attractions on foot.

Several guests thought that the room rates were reasonable.

A few reviewers described their rooms as clean, but many other guests expressed concerns about the condition of their rooms (see below for more details).
The Bad
Many guests complained about the condition of their rooms, among the reviews sourced for this editorial. Reviewers thought that the rooms were in need of upgrades and described worn and stained carpeting, old TVs and dated bathroom fixtures. One reviewer said that his room was in a "state of disrepair".

Several guests said that their rooms did not meet their cleanliness expectations, while several other reviewers complained about dim lighting in the rooms. A couple of guests found the beds uncomfortable, while a few reviewers found the Wi-Fi service unreliable.

The staff were described as unfriendly and disinterested by several guests.

Several reviewers were unhappy with paying an additional fee for parking ($10 per night).

Several guests were disappointed that the pool and hot tub were located in another building across the street from the hotel.

Show Sources
Sources gave this hotel an average score of 2 out of 5, with 68% of 343 guests recommending the property. ranked this hotel #11 out of 11 specialty properties in Niagara Falls, with an average score of 1.5 out of 5, from 95 reviews.

The author called the hotel on October 24, 2013 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
Very Poor
104 / out of 109
hotels in Niagara Falls

Rated 3.8/10 based on 778 reviews

Ranked #104 out of 109 hotels in Niagara Falls

Map Marker Niagara's Best Inn
5284 Ferry Street, Niagara Falls, ON