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Niagara Falls hotel on Lundy's Lane with indoor pool but many very negative reviews

Pros
  • Free WIFI, free parking
  • Free continental breakfast, free long-distance calls
  • Many guests thought the price was unbeatable
  • Most guests found the location convenient
Cons
  • Some guests had issues with bedbugs and other insects
  • Many guests described their rooms as dirty and "in need of repair"
  • Some guests commented on the bad smell of their rooms
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Nov 1, 2014
Overview
Located 7.7km (approximately 11 minutes driving time) from Horseshoe Falls, Niagara Lodge & Suites is situated on Lundy's Lane, and is approximately 14km (roughly 17 minutes), from Niagara District Airport (YCM).

Comprised of 95 rooms, this 3 storey hotel offers free WIFI, free long distance calls, and free parking for all guests, as well as an outdoor pool, heated indoor pool and whirlpool. All rooms and suites include a 25" TV, a mini fridge, a microwave, a coffeemaker and an alarm clock; some suites include a heart-shaped Jacuzzi tub. Iron and ironing boards, hair dryers, baby cot and crib, and DVD players are available upon request. The hotel also offers 24-hour fax and copy service; pets are not allowed.

This hotel is in close proximity to several of the Falls' tourist attractions and activities: Oh Canada Eh Dinner Theatre (approximately 2 minutes driving time), Casino Niagara (roughly 8 minutes driving time), and the Maid of the Mist (roughly 9 minutes driving time). Other nearby activities include Super Putt Mini Golf (approximately 3 minutes driving time) and Niagara Falls Golf Club (approximately 4 minutes driving time).

Continental breakfast is offered daily free of charge beginning at 6:00am. Other nearby dining options include Mick & Angelo's Eatery and Bar (roughly 3 minutes walking time), Flying Saucer Restaurant (approximately 3 minutes driving time), and China Buffet (roughly 5 minutes driving time). 

Shopping can be found at the Canada One Outlet Mall (approximately 1 minute driving time), Brand Name Shoe Warehouse (roughly 3 minutes driving time), and Centre Gift Shop Discounts and Souvenirs (roughly 8 minutes driving time). (All distances and travel time estimates - Google Maps).

Verified with a Front Desk Agent: Free parking, WIFI, long-distance calls and continental breakfast; pets not-allowed. (Call date: July 1st, 2012).
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The Good
Guests responded positively to the hotel's price, free continental breakfast, and convenient location.

Most guests remarked on the low price of the hotel, saying that you "couldn't find much cheaper", however, many reviewers also characterized the price as, "you get what you pay for".

Some reviewers complimented the Niagara Lodge and Suites on their free continental breakfast, which includes a "make your own waffles" option. One guest described it as, "a better breakfast than most luxury hotels".

Several lodgers mentioned the location was close to the Falls, shopping, and dining options, however a few guests commented that the hotel describes its location to the Falls as closer than it actually is.

A few guests were pleased about the free long-distance calls, parking and WIFI.
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The Bad
Guests responded negatively to the hotel's cleanliness, bad smell, and insect issues.

Several guests remarked their rooms were dirty and in need of repair. Concerns included stains on the carpets and sheets, plumbing issues in the bathrooms, and an overall dirty and run-down facility.

Many reviewers had experiences with insects at the hotel. Instances with bedbugs were described by some, as well as instances with ants and "unknown insects".

Several guests complained about a bad smell in their room, and a few described the smell as musty and mouldy.

The staff were characterized by a few as "not helpful at all", and unfriendly. A few lodgers were told they were not allowed to access their rooms at a 1pm check-in time, unless they paid an additional $10, or alternatively they could come back at 3pm.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 6.1 out of 10 from 692 reviews.

TripAdvisor.com guest reviewers ranked the hotel #116 out of 138 Niagara Falls hotels from 109 reviews.

Expedia.ca guest reviews rated the hotel 2.4 out of 5 with a 40% recommendation rate from 67 reviews.

Verified with a Front Desk Agent: Free parking, WIFI, long-distance calls and continental breakfast; pets not-allowed. (Call date: July 1st, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
4.2
Poor
#
98 / out of 109
hotels in Niagara Falls

Rated 4.2/10 based on 4489 reviews

Ranked #98 out of 109 hotels in Niagara Falls

4489
Map Marker Niagara Lodge & Suites
7720, Niagara Falls, ON