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Niagara Falls hotel with spectacular views of the falls, indoor pool and restaurant

Pros
  • Free Wi-Fi is available in the lobby
  • Guests found clean, spacious rooms with comfortable beds
  • Guests loved the views of the falls from their rooms
  • Some guests liked the quieter location of this hotel
  • Staff were polite, friendly and helpful said guests
  • Guests often enjoyed dining on site
Cons
  • Wi-Fi is $6.95 (regular) or $9.95 (high speed) per day
  • Self-parking is $29 per day and valet is $35 per day
  • Some guests experienced long wait times for the elevator
  • Some guests complained of slightly dated decor
  • Some found the hotel and food service expensive
  • Guests often complainted about the new Marriott room design (in renovated rooms) with no side tables and lamps, drawers, dining tables and desks
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Jun 12, 2016
Overview
Niagara Falls Marriott On The Falls Hotel offers unobstructed and spectacular views of Niagara Falls and is located about a 5-minute walk to the funicular (incline elevator) to the Table Rock Welcome Centre and main lookout point over Niagara Falls, making it well located for vacation travellers coming to see the falls. This hotel also topped our list (with two other properties) for the best hotels that overlook Niagara Falls.

The hotel offers 405 smoke-free and pet-free rooms over 31 floors. All rooms include Wi-Fi and wired Internet ($6.95 or $9.95 per day to non-members), a 37" flat screen TV with cable and pay movies, a coffeemaker, a mini-fridge, an iron and ironing board, a hair dryer and climate control. Microwaves are available for $50 per stay and bathrobes are available on request. Rooms are furnished with 2 queen beds or 1 king bed.

Room extras include a bi-level suite, windows that open, floor-to-ceiling windows, a sofabed, 1 or 2 separate bedrooms, 2 TVs, a living room, a table with 2 or 4 chairs, a fireplace, 2 bathrooms and a double jacuzzi. Accessible rooms are also available.

Self-parking is $29 per day and located next door, while valet parking is $35 per day.

On-site dining is available at: Fallsview Cafe offers breakfast with fallsviews. Milestones offers a view of the falls, an outdoor deck and lunch and dinner. Starbucks is located on the lobby level. Off-site at the Marriott sister property next door, the Great Room Lounge & Bar offers fallsviews and signature drinks.  Room service is also available.

Hotel amenities include an indoor pool, a hot tub, rooftop terrace, a 24-hour fitness centre, a 24-hour business centre, dry cleaning, safety deposit boxes, an ATM, elevators, free newspapers and meeting rooms. 

Clifton Hill is a 24-minute walk from the hotel. Journey Behind the Falls in a 20-minute walk away and Skylon Tower is a 15-minute walk. Oak Hall Par 3 Golf Course is a 20-minute walk away, while Scotiabank Convention Centre is 3 minutes away on foot. Niagara District Airport (YCM) is a 19-minute drive away. (All travel times: Google Maps)

Confirmed with the front desk on June 11, 2016: parking fees, Wi-Fi is free to Marriott rewards members and it is free to join, no in-room safes or desks, all rooms have a mini-fridge; the hotel is currently being renovated
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The Good
This hotel provided a typically clean room with amazing falls views.

Guests found the rooms comfortable for the most part. They usually found the rooms well cleaned and spacious with comfortable beds, although the new Marriott design in the renovated rooms offered no desk or table to have a room service meal, no dresser with drawers, no bedside tables with lamps which produced poor in-room lighting. Some also missed having shelving in the showers for soap and shampoo.

Some guests liked the quieter location. It was close to restaurants and the WeGo bus stop but guests found it a little far to walk to Clifton Hill and a bit of a hike to the falls.

Guests typically enjoyed meals at Milestones along with the service and impressive head-on views of the Falls.

Guests found helpful, polite and friendly staff at the hotel.
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The Bad
There were various complaints that guests had in common.

Guests often found the hotel expensive. Guests complained of extra parking fees, Wi-Fi charges and what some thought was a "city tax" which was really a tourism fee charged as a percentage, meaning the higher your room or restaurant fee, the higher this tourism fee. One guest said breakfast was good but cost $50 for 2 people. Even Starbucks cost more at the hotel.

There were renovations taking place which created drilling sounds early in the morning (7 am) for some and dusty floors and hallways and paint odour for others. Guests said the hotel did not warn of renos being done.

The elevators were slow with very long waits at times (22 minutes) and guests said they had to share them with workers doing the renovations.

Regarding the location, some guests found it far to walk to Clifton Hill and a bit of a hike to the outdoor viewing platform for the falls.

Other recent complaints were: dirty carpet in unrenovated room, room smelled, AC didn't cool, room lighting dim, no in-room safe, mini-fridge froze items, hard mattress, no porter or luggage trolley in the lobby, many of the vending machines ate your coin and didn't work, bathrooms were small, worst cable channels, furnishings needed updating in room, and hot tub and pool need updating.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #22 of 138 Niagara Falls hotels with an average rating of 4 out of 5 from 5,360 reviews.

Expedia.ca guest reviews rated the hotel 4.1 out of 5 from 2,486 reviews.

Booking.com guest reviews rated the hotel 8.1 out of 10 from 2,507 reviews.


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.2
Very Good
#
24 / out of 109
hotels in Niagara Falls

Rated 8.2/10 based on 7195 reviews

Ranked #24 out of 109 hotels in Niagara Falls

7195
Map Marker Niagara Falls Marriott on the Falls
6755 Fallsview Boulevard, Niagara Falls, ON