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Popular Niagara Falls hotel with stunning views of the Canadian falls, day spa & restaurant 

Pros
  • Free amenities: Wi-Fi in the lobby
  • Location perfect for walking to restaurants, shopping and attractions
  • Rooms were very clean and spacious
  • Views were often spectacular, said guests
  • Staff were courteous and efficient said guests
Cons
  • Wi-Fi costs $6.95 or $9.95 for 24 hours for non-Marriott members
  • Valet-only parking is $39 per night
  • Some guests reported dated decor
  • Guests often felt the hotel was expensive and the restaurant overpriced
Editor's Analysis
Updated Jun 10, 2016
Overview
This popular full-sevice hotel overlooks Niagara Falls on Fallsview Boulevard, a 20-minute walk from Clifton Hill.

The hotel offers 432 smoke-free and pet-free rooms over 23 floors. All rooms include Wi-Fi, wired Internet ($6.95 or $9.95 per day), a flat screen TV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, a desk with ergonomic chair, data ports, a safe, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 2 queen beds or 1 king bed. Room extras include a sofabed, 1 or 2 separate bedrooms, a minibar, a double jacuzzi, a fireplace and a living room. Accessible rooms are available. 

Valet-only parking is $39 per night with unlimited in-out privileges. Guests can access Wi-Fi for free in the lobby.

Terrapin Grille restaurant is located on the lobby or ground level facing the falls and serves breakfast, lunch and dinner daily. The Lobby Lounge offers a place to relax with sports viewing. Starbucks is also on the lobby level and offers a breakfast alternative along with signature coffees. Room service is available.

Hotel amenities include an indoor pool, two hot tubs, a sauna, a steam room, a fitness centre, a day spa located on the lower lobby level, a business centre, a gift shop, laundry services, vending machines, elevators and meeting rooms.


Skylon Tower is a 14-minute walk away, while Canada One Factory Outlets is 8 minutes away by car. Journey Behind the Falls is a 20-minute walk from the hotel and Niagara District Airport (YCM) is an 18-minute drive without traffic. (All travel times: Google Maps)

Confirmed with the front desk on June 9, 2016: about half the hotel rooms are renovated, Wi-Fi is free in the lobby but costs $6.95 or $9.95 for non-members, valet-only parking is $39 per night with unlimited in-out privileges, none of the rooms have floor-to-ceiling windows, but all have a mini-fridge and coffeemaker
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The Good
Guests typically enjoyed their stay at this hotel, especially for the views.

Guests liked the hotel's location. It was an easy walk from restaurants, shopping, the Falls promenade, entertainment and attractions. The WeGo bus was just outside the hotel for farther exploration.

Guests were often pleased with the rooms. They were described as very clean, spacious, well maintained and well equipped, with comfortable beds and incredible views of the Falls. 

The hotel's staff were often appreciated. Guests found them polite, friendly and efficient. Some thought they were top notch.

While some guests said they found the dining impressive, others said it was fine by not overly impressive. One guest wrote, "The breakfast is just ok. They need to get those serving containers warmer as the food is always tepid."

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The Bad
Guests complained along a few themes.

Some guests found the hotel expensive. They mentioned dining and alcoholic beverages at the restaurant, valet parking charges, bottled water in the room, exchange rates for currency exchange and the day spa. Some complained of a "promotional tax" being charged which was charged as though mandatory, but was optional.

There were some complaints about the rooms: room was dated, cable not working an entire day, not enough electrical outlets and some didn't work, shower was small, not enough hot water for the entire shower, no microwave in the room, AC unit did not cool the room well, no mini-fridge in the room but a wine chiller, and the bed was uncomfortable with unsupportive pillows. Some guests were missing amenities in their rooms as well such as safes, desks and chairs.

Occasionally guests found the staff unhelpful. One guest complained about the tour information desk which she said was unhelpful and only interested in selling the Marriott packages. Another reviewer said they were the only couple not served at the bar.

There were some noise complaints from: maids slamming doors early in the morning, the elevator, water pipes and renovations at the hotel. 

The club room was just okay. One guest put it like this, "They hardly replenished the water bottles and we had to constantly ask for water and snacks." Another said it was a very small room filled with people.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #4 of 138 Niagara Falls hotels with an average rating of 4 out of 5 from 5,356 reviews.

Expedia.ca guest reviews rated the hotel 4.4 out of 5 from 3,812 reviews.

Booking.com guest reviews rated the hotel 8.5 out of 10 from 4,189 reviews.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.6
Very Good
#
14 / out of 109
hotels in Niagara Falls

Rated 8.6/10 based on 14458 reviews

Ranked #14 out of 109 hotels in Niagara Falls

14458
Map Marker Niagara Falls Marriott Fallsview Hotel & Spa
6740 Fallsview Boulevard, Niagara Falls, ON