OverviewThe Niagara Falls Marriott Gateway on the Falls hotel is located on the west side of Fallsview Boulevard between Livingston Street and Dunn Street in Niagara Falls, Ontario. The building was previously known as the Sheraton Fallsview Hotel however it became a Marriott in 2011. The Clifton Hill tourist promenade is about 2.2km from the hotel with viewpoints of the waterfalls at comparable distances (walking distance - Google Maps).
Facilities at the non-pet friendly hotel include fifteen meeting rooms, a concierge level, an indoor swimming pool, a whirlpool, a health club, restaurants, on-site parking ($20 daily), and valet parking ($25 daily). The non-smoking hotel has 31 floors that feature 371 rooms and 34 suites.
Room amenities include alarm clocks, air conditioning, irons, ironing boards, coffee makers, 37" LCD screen televisions, and climate control (some rooms have mini-fridges). The fee for in-room wired or wireless Internet is $12.95 per night plus tax however there is free Internet in the hotel lobby.
The hotel offers a small range of rooms that can offer either city views or falls views and rooms typically offer either one king bed or two queens.
Check in time at this hotel is at 3pm while check out time is at noon.
*Note: At time of writing this hotel was going through renovations. According to an agent at the hotel these would continue for another "month or so" giving an approximate end date of mid-April 2012.
The GoodMany guests who stayed at this hotel enjoyed their stay, mainly due to the views that were offered from their rooms, the cleanliness of the property, and the location.
Several guest rooms at the hotel offered views that overlooked the falls and numerous guests were impressed with those views. Patrons often described the views as "great," "excellent," or even "phenomenal."
The hotel had very few concerns over a lack of cleanliness as many guests said that their rooms were clean. The rooms and beds were also considered comfortable by many patrons.
Guests that liked the location of the hotel sometimes said that they liked being a little ways away from the tourist area (Clifton Hill) as it made their stay quieter. Other guests felt as though they were close enough to the attractions that they could get to them without much of an inconvenience.
The staff at the hotel were often described as friendly although there was some balance on this perspective.
The Bad
Several guests were not happy with their stay at this property due to extra costs for some services, the location of the hotel, and due to renovations taking place.
In regard to the extra costs, guests were typically unhappy about having to pay extra for parking. Many guests felt as though the $20 to $25 cost was "expensive" and one guest called it "ridiculous." Some guests complained about the parking lot where they parked their car as they felt it was crowded.
There were also complaints about having to pay for Internet at the hotel as many guests felt as though it should have been included in their room rates.
The location of the hotel received some mixed reviews. Contrary to the opinions of others, some guests thought that the hotel was far away from the attractions and the falls.
In regard to the renovations, numerous guests felt as though their stay was partly spoiled by the upgrading work.But complaints that are derived from renovations should be taken with a grain of salt as the complaints fade away once the upgrades are completed.
Expedia.ca guest ratings averaged to 4.2 points out of 5 and 88% of guests recommended the property.
Priceline.com guest ratings averaged to 8.2 points out of 10 and the site ranked 8th of 118 Niagara Falls properties.
MyTravelGuide.com guest ratings averaged to 8.0 points out of 10 and the site had 113 reviews.
Hotel front desk: Internet cost, approximate renovations end date.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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