Howard Johnson Express Niagara FallsHoward Johnson Express Niagara FallsHoward Johnson Express Niagara FallsHoward Johnson Express Niagara FallsHoward Johnson Express Niagara FallsHoward Johnson Express Niagara FallsHoward Johnson Express Niagara FallsHoward Johnson Express Niagara FallsHoward Johnson Express Niagara Falls

Along Lundy's Lane, with accommodating staff, but mixed room reviews

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Numerous guests were pleased with the level of customer service they received
  • The hotel's rates were found to be reasonable and budget friendly
  • Several lodgers were satisfied with their clean and comfortable rooms
  • On-site restaurant (Indian cuisine)
Cons
  • Some guests reported worn rooms and poor Wi-Fi signals
  • A few guests complained about noise transfer
  • A few guests were displeased with badly cleaned rooms
  • Some guests found rooms that smelled of smoke
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Sep 23, 2014
Overview
Located along Lundy's Lane (Highway 20) and about a 14-minute drive from the Horseshoe Falls, Howard Johnson Express Niagara Falls is geared towards travellers who require a hotel with a free breakfast, a seasonal outdoor pool and easy highway access.

Each of the smoke-free rooms comes equipped with air conditioning, free Wi-Fi, cable TV, a coffeemaker, an iron and ironing board and a hair dryer. Microwaves and mini-fridges are available upon request for $10 per night. 

Rooms with a sitting area and sofabed and a jetted tub are also available, as are pet-friendly rooms for an additional charge of $15 per pet, per night. The hotel is not wheelchair accessible.

On-site amenities include a seasonal outdoor pool, a 24-hour business centre, guest laundry, a free continental breakfast, free parking and on-site dining at Karma's, which serves Indian cuisine for lunch and dinner daily. Room service is also available during restaurant hours. This hotel does not have a fitness centre.

Several bus stops and restaurants are located immediately surrounding the hotel. Canada One Factory Outlets are about a 2-minute drive away. Rainbow Bridge (leading to the United States) is roughly a 10-minute drive from the hotel and Niagara District Airport (YCM) is a 14-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 23, 2014
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The Good
The majority of the reviews sourced for this analysis were positive, with compliments going to the hotel's staff, rates, location and rooms.

Numerous travellers praised the hotel's staff, characterizing them as accommodating, friendly, helpful and efficient.

Many guests were pleased with the hotel's rates. They were described as great, cheap, reasonable and budget friendly.

The hotel's location was convenient for several reviewers. They found it close to public transit, the Falls, Tim Hortons, restaurants, highway access, shopping and two gas stations.

Several reviewers were satisfied with their rooms at the hotel. They described them as clean, quiet and spacious, with comfortable beds. Some guests had complaints about their accommodations, however (see below).
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The Bad
While the majority of reviews consulted for this analysis were positive, there were some complaints about the rooms.

Although several reviewers were pleased with their clean and comfortable rooms, some lodgers criticized their accommodations.

Various complaints included: dated decor, worn fixtures and furnishings, limited TV channels, no in-room fridges or microwaves (although these are available for an extra charge), poor Wi-Fi signals and cigarette odours (although the hotel is advertised as smoke free). Noise from guests in adjacent rooms was also reported by a few patrons.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 3 out of 5 with an 83% recommendation rate from 620 reviews.

TripAdvisor.com guest reviews ranked the hotel #65 of 138 Niagara Falls hotels with an average rating of 3 out of 5 from 213 reviews.

Booking.com guest reviews rated the hotel 6.8 out of 10 from 150 reviews.

The author corresponded with the hotel on May 23, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
5.9
Mediocre

Rated 5.9/10 based on 621 reviews

Ranked #80 out of 106 hotels in Niagara Falls


10 out of 10 | Verified Guest stayed March 30, 2013


10 out of 10 | Verified Guest stayed July 27, 2011


10 out of 10 | Verified Guest stayed May 28, 2011


7 out of 10 | Verified Guest stayed March 12, 2011

"good place to stay"

"The motel was clean great rate equal to rooms we have paid 100.00 bucks for a night. The only downside was the shower it had a very slow drain and the water went hotter the longer you stayed in it.... maybe could use some fixing. Staff was friendly. We were glad it was clean no bugs and the beds were VERY comfortable. Foam mattresses not to firm either. Close to restaurants a bit from down town but is still close to take a cab downtown or to casino a quick walk to outlet mall."

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1 out of 10 | Verified Guest stayed August 18, 2010

"dirty and the shower/bath flooded, customer were drinking outside their rooms and it's very noisy!"

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6 out of 10 | Verified Guest stayed July 25, 2010


2 out of 10 | Sherry stayed July 22, 2010

"Poor value."

"Well the main thing that was really bad about this hotel was the air conditioner. It was really hot and our air conditioner didnt work properly. It was leaking water so bad that there was a puddle forming in the corner. We contacted the front desk a few times about it but they kept saying that they would send someone to look at it. I don't know if anyone showed up because we werent in the room much but I do know that it didnt get fixed. I also thought the breakfast was mediocre at best. It was hard for my kids to find something they liked. Also I didnt like having to go to the front desk for toilet paper because there was none in our room. I would not recommend this hotel to anyone."

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6 out of 10 | Darlene stayed July 18, 2010

"Not recommended."

"The beds where very uncomfortable. ( time to invest in new beds and pillows) The rugs are very dirty. Will not stay there again. Sorry."

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10 out of 10 | Georgina stayed May 02, 2010

"Wonderful Hotel"

"What a nice hotel, service was great, rooms were nice and big and very clean. We enjoyed our stay so much we stayed an extra night. The staff was very helpful and very friendly. I would recommend this hotel to anyone."

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8 out of 10 | Verified Guest stayed April 09, 2010

"Excellent Customer Service"

"The customer service provided from the front desk was exceptional. They were very friendly."

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10 out of 10 | David stayed October 21, 2009


2 out of 10 | Martin stayed September 07, 2009

"The room smelled of dampness, The toilet ran continuously and there was a pipe close by that continuously made noise; thus making it very hard to sleep The air conditioner was old, noisy and smelled The carpet was old and stained The room is way over due for a renovation The property need work as well Over all a very poor motel that I would NOT return to. This makes me question the quality of HJ's every where. I will not be staying at HJ location any time soon"

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6 out of 10 | Verified Guest stayed August 23, 2009

"i would recommend based only on the fact that it was fairly clean and decently priced considering it was a weekend. However, the bedside lamps didn't work, neither did the standing floor lamp. Nor was there any shampoo - altho perhaps its not usually included. The continental breakfast included some pretty lame cupcakes/muffins and other pastry type things, but i won't complain too much as there was a Tim Horton's across the street."

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3 out of 10 | Verified Guest stayed August 19, 2009

"- The Air conditioner's cold air stream couldn't be directed anywhere, so it blew right in to my ear the whole night through. At least in room 135 you could fix the air conditioner and maybe clean it at the same time. - There was a coffee maker, but no coffee. - The mattresses were too soft for an adult."

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9 out of 10 | Tammy stayed August 15, 2009

"I have stayed year many years ago and this stay was even better than the last. Wonderful stay will stay there again for sure."

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8 out of 10 | Ali stayed August 13, 2009


3 out of 10 | Alan stayed August 22, 2006

"Key card would not open our door to room. Had to have card reprogramed before usable. Hair dryer did not work. No shampoo or conditioner in room. Left a lot to be desired."

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3 out of 10 | Lauren stayed August 20, 2006

"front desk staff are extremely rude and do not seem to care about their customers. if anyone is thinking about staying here please dont but up with the bull from the front staff and try to enjoy your stay."

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7 out of 10 | Olga stayed August 15, 2006


3 out of 10 | Glen stayed August 12, 2006


8 out of 10 | William stayed February 18, 2006


8 out of 10 | Bernard stayed December 29, 2005

"Provide no shampoo; no microwave/fridge."

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8 out of 10 | Verified Guest stayed September 16, 2005


8 out of 10 | Verified Guest stayed August 03, 2005


7 out of 10 | Verified Guest stayed July 24, 2005


10 out of 10 | Harry stayed January 09, 2005

"Very efficient use of the Internet for reservations, confirmation, feedback, etc. Check-in was greatly facilitated thereby."

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4 out of 10 | Chris stayed November 21, 2004

"tv has about 8 channels - 5 come in clear - no tv/movie listings"

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9 out of 10 | Bonnie stayed August 09, 2004

"Friendly service, shuttle to downtown, choice of hot breakfast as well as continental for a small fee. I'd stay there again."

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4 out of 10 | C. stayed August 06, 2004

"We recently visited Ontario from British columbia. We made reservations at the above hotel for 2 adjoining rooms. Upon arriving and relaxing in our rooms, we discovered that the sheets on the bed had rips in them. The following morning after waking up and in the process of packing etc....I was 'making' the bed and found very obvious blood stain that was on the mattress pad - visible through the sheet. The remote control for the television did not work. This is also the first hotel that we have stayed at that did not provide shampoo or conditioner for the shower - is this typical of an express? I do have pictures that show these conditions. We did speak to the manager upon checking out and she informed us that they had new cleaning staff and 'it would be dealt with'."

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4 out of 10 | Jeremy stayed July 19, 2004

"This is very far from the falls. Yes, its on Lundy's Lane which is a "tourist district" but there are motels and restaurants there and nothing else. Also, this is about the furthest motel on Lundy's Lane away from the Falls and Clifton Hill which has all the nice cool shops and attractions. a good 10-15 min drive. There are 100 nearer motels to Clifton Hill and the Falls....so forget about this..."

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6 out of 10 | Tony stayed July 17, 2004

"distance from niagara falls could have been more accurate as it was a long way out."

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7 out of 10 | Holly stayed July 10, 2004


9 out of 10 | Kim stayed April 25, 2004


8 out of 10 | Daniel stayed November 09, 2003

"nothing special, but a good deal on a Saturday night."

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Map Marker Howard Johnson Express Niagara Falls
8100 Lundys Lane, Niagara Falls, ON