Located along Lundy's Lane (Highway 20) and about a 14-minute drive from the Horseshoe Falls, Howard Johnson Express Niagara Falls is geared towards travellers who require a hotel with a free breakfast, a seasonal outdoor pool and easy highway access.
Each of the smoke-free rooms comes equipped with air conditioning, free Wi-Fi, cable TV, a coffeemaker, an iron and ironing board and a hair dryer. Microwaves and mini-fridges are available upon request for $10 per night.
Rooms with a sitting area and sofabed and a jetted tub are also available, as are pet-friendly rooms for an additional charge of $15 per pet, per night. The hotel is not wheelchair accessible.
On-site amenities include a seasonal outdoor pool, a 24-hour business centre, guest laundry, a free continental breakfast, free parking and on-site dining at Karma's, which serves Indian cuisine for lunch and dinner daily. Room service is also available during restaurant hours. This hotel does not have a fitness centre.
Several bus stops and restaurants are located immediately surrounding the hotel. Canada One Factory Outlets are about a 2-minute drive away. Rainbow Bridge (leading to the United States) is roughly a 10-minute drive from the hotel and Niagara District Airport (YCM) is a 14-minute drive away. (All travel time estimates: Google Maps)
All property details verified by a front desk agent, May 23, 2014
The majority of the reviews sourced for this analysis were positive, with compliments going to the hotel's staff, rates, location and rooms.
Numerous travellers praised the hotel's staff, characterizing them as accommodating, friendly, helpful and efficient.
Many guests were pleased with the hotel's rates. They were described as great, cheap, reasonable and budget friendly.
The hotel's location was convenient for several reviewers. They found it close to public transit, the Falls, Tim Hortons, restaurants, highway access, shopping and two gas stations.
Several reviewers were satisfied with their rooms at the hotel. They described them as clean, quiet and spacious, with comfortable beds. Some guests had complaints about their accommodations, however (see below).
While the majority of reviews consulted for this analysis were positive, there were some complaints about the rooms.
Although several reviewers were pleased with their clean and comfortable rooms, some lodgers criticized their accommodations. They reported dated decor, worn fixtures and furnishings, limited TV channels, no in-room fridges or microwaves (although these are available for an extra charge), poor Wi-Fi signals and cigarette odours (although the hotel is advertised as smoke free). Noise from guests in adjacent rooms was also reported by a few patrons.
Expedia.ca guest reviews rated the hotel 3 out of 5 with an 83% recommendation rate from 620 reviews.
TripAdvisor.com guest reviews ranked the hotel #65 of 138 Niagara Falls hotels with an average rating of 3 out of 5 from 213 reviews.
Booking.com guest reviews rated the hotel 6.8 out of 10 from 150 reviews.
The author corresponded with the hotel on May 23, 2014 to verify some information.