The Howard Johnson Express Inn Niagara Falls is located on the south side of Lundy's Lane between Kalar Road and Montrose Road in Niagara Falls, Ontario. The hotel, situated a little further back of the main tourist area than many other hotels, is about 5.0km from the Clifton Hill tourist promenade. Casino Niagara and viewpoints of the falls are both at a comparable distance (driving distance - Google Maps).
The pet friendly hotel features a restaurant, free continental breakfast, free parking, a bar, meeting space, a swimming pool, and a hot tub.
Guest rooms have either two queen beds, two queen beds and a sofa bed, or one king bed. Regardless of category no room can accommodate more than six people at a maximum. Common room amenities include free wireless Internet, free local calls, coffee makers, and televisions.
Check in time at this hotel is at 2pm while check out time is 11am.
Guest reviews of the Howard Johnson Express Inn Niagara Falls were quite mixed. Numerous guests seemed to enjoy their stay at the hotel and they often paid compliments to their room rates and to the staff.
The prices guests paid for their rooms seemed to be a major selling feature of this hotel. Guests frequently said that they received a good or "cheap price" and many also said that they received good value for the prices they paid.
Several guests also had positive things to say about the staff of this hotel. They were commonly called "friendly" or accommodating and one guest said the employees were the "best part" of the hotel.
Some guests also said good things about the location of the property although there was some balance on this point of view. The guests that liked the location seemed to think that the hotel was still in good proximity to the tourist attractions despite the fact that it was set back a little ways.
Occasionally a guest called the hotel comfortable with multiple guests saying that they liked the beds or that they found the rooms to be large.
There were a significant number of complaints for this hotel and the most common ones had to do with the perceived age of the property.
Numerous guests called this hotel or part of it "old" and some things at the hotel did not seem to be working properly. A couple guests complained about the air conditioner or the heater not working, other guests recommended upgrades to bedding or furnishings, and a couple guests said their TVs were old.
Some guests also complained about dirtiness at the property. Many guests indicated that their rooms did not meet their standards for cleanliness and a couple guests mentioned bed bugs. Some guests complained of stains in their rooms: for one guest the couch in his room was stained, another guest said his mattress was stained, and another guest said his towels were stained.
Occasionally guests complained about noise at the hotel and a couple guests blamed the in room heater as the source.
Lastly, a couple guests indicated that they found channel selection limited on their in room televisions.
guest ratings averaged to 6.2 points out of 10 and the site had 104 reviews.
Booking.com guest ratings averaged to 7.5 points out of 10 and the site had 47 reviews.
Expedia.ca guest ratings averaged to 3.4 points out of 5 and 73% of guests recommended the hotel.
Orbitz.com guest ratings averaged to 2.4 points out of 5 and 40% recommended the hotel.