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Howard Johnson Express Niagara Falls

Howard Johnson Express Niagara Falls is a 2 star hotel in Niagara Falls, Ontario, Canada 8100 Lundys Lane, Niagara Falls, ON, Canada
Estimated Price
$108
CAD
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Amenities
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in Niagara Falls by Howard Johnson
Howard Johnson Hotel By The Falls (7.0 km)

Along Lundy's Lane, with a free breakfast, great staff, good rates & outdoor pool

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Numerous guests were pleased with the level of customer service they received
  • The hotel's rates were found to be reasonable and budget friendly
  • Several lodgers were satisfied with their clean and comfortable rooms
  • On-site restaurant (Indian cuisine)
Cons
  • Some guests reported worn rooms and poor Wi-Fi signals
  • A few guests complained about noise transfer

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Editor's Analysis
Updated on Jul 19, 2014
Overview
Located along Lundy's Lane (Highway 20) and about a 14-minute drive from the Horseshoe Falls, Howard Johnson Express Niagara Falls is geared towards travellers who require a hotel with a free breakfast, a seasonal outdoor pool and easy highway access.

Each of the smoke-free rooms comes equipped with air conditioning, free Wi-Fi, cable TV, a coffeemaker, an iron and ironing board and a hair dryer. Microwaves and mini-fridges are available upon request for $10 per night. 

Rooms with a sitting area and sofabed and a jetted tub are also available, as are pet-friendly rooms for an additional charge of $15 per pet, per night. The hotel is not wheelchair accessible.

On-site amenities include a seasonal outdoor pool, a 24-hour business centre, guest laundry, a free continental breakfast, free parking and on-site dining at Karma's, which serves Indian cuisine for lunch and dinner daily. Room service is also available during restaurant hours. This hotel does not have a fitness centre.

Several bus stops and restaurants are located immediately surrounding the hotel. Canada One Factory Outlets are about a 2-minute drive away. Rainbow Bridge (leading to the United States) is roughly a 10-minute drive from the hotel and Niagara District Airport (YCM) is a 14-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 23, 2014
The Good
The majority of the reviews sourced for this analysis were positive, with compliments going to the hotel's staff, rates, location and rooms.

Numerous travellers praised the hotel's staff, characterizing them as accommodating, friendly, helpful and efficient.

Many guests were pleased with the hotel's rates. They were described as great, cheap, reasonable and budget friendly.

The hotel's location was convenient for several reviewers. They found it close to public transit, the Falls, Tim Hortons, restaurants, highway access, shopping and two gas stations.

Several reviewers were satisfied with their rooms at the hotel. They described them as clean, quiet and spacious, with comfortable beds. Some guests had complaints about their accommodations, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were some complaints about the rooms.

Although several reviewers were pleased with their clean and comfortable rooms, some lodgers criticized their accommodations. They reported dated decor, worn fixtures and furnishings, limited TV channels, no in-room fridges or microwaves (although these are available for an extra charge), poor Wi-Fi signals and cigarette odours (although the hotel is advertised as smoke free). Noise from guests in adjacent rooms was also reported by a few patrons.
Expedia.ca guest reviews rated the hotel 3 out of 5 with an 83% recommendation rate from 620 reviews.

TripAdvisor.com guest reviews ranked the hotel #65 of 138 Niagara Falls hotels with an average rating of 3 out of 5 from 213 reviews.

Booking.com guest reviews rated the hotel 6.8 out of 10 from 150 reviews.

The author corresponded with the hotel on May 23, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
5.8
Mediocre
Guest Rating Explained
Rating: 5.8 / 10 Details

No. of guest reviews: 179
Guest Recommended: Yes
Guest Ranking Explained

Howard Johnson Express Niagara Falls is #83 out of 105 hotels in Niagara Falls ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Mississsuga, ON CA rated Howard Johnson Express Niagara Falls 10 out of 10 on March 30, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Scarbough, ON CA rated Howard Johnson Express Niagara Falls 10 out of 10 on July 27, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Winnipeg, MB CA rated Howard Johnson Express Niagara Falls 10 out of 10 on May 28, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Kitchener, ON CA rated Howard Johnson Express Niagara Falls 7 out of 10 on March 12, 2011 Verified Guest Hotel Review

"good place to stay"
"The motel was clean great rate equal to rooms we have paid 100.00 bucks for a night. The only downside was the shower it had a very slow drain and the water went hotter the longer you stayed in it.... maybe could use some fixing. Staff was friendly. We were glad it was clean no bugs and the beds were VERY comfortable. Foam mattresses not to firm either. Close to restaurants a bit from down town but is still close to take a cab downtown or to casino a quick walk to outlet mall."
Hotel review by guest is Negative
Verified Guest from Jacksonville, FL CA rated Howard Johnson Express Niagara Falls 1 out of 10 on August 18, 2010 Verified Guest Hotel Review

"dirty and the shower/bath flooded, customer were drinking outside their rooms and it's very noisy!"
Hotel review by guest is Negative
Verified Guest from Laval, QC CA rated Howard Johnson Express Niagara Falls 6 out of 10 on July 25, 2010 Verified Guest Hotel Review
Hotel review by guest is Negative
Sherry from Stony Plain, AB CA rated Howard Johnson Express Niagara Falls 2 out of 10 on July 22, 2010 Verified Guest Hotel Review

"Poor value."
"Well the main thing that was really bad about this hotel was the air conditioner. It was really hot and our air conditioner didnt work properly. It was leaking water so bad that there was a puddle forming in the corner. We contacted the front desk a few times about it but they kept saying that they would send someone to look at it. I don't know if anyone showed up because we werent in the room much but I do know that it didnt get fixed. I also thought the breakfast was mediocre at best. It was hard for my kids to find something they liked. Also I didnt like having to go to the front desk for toilet paper because there was none in our room. I would not recommend this hotel to anyone."
Hotel review by guest is Negative
Darlene from Sudbury, ON CA rated Howard Johnson Express Niagara Falls 6 out of 10 on July 18, 2010 Verified Guest Hotel Review

"Not recommended."
"The beds where very uncomfortable. ( time to invest in new beds and pillows) The rugs are very dirty. Will not stay there again. Sorry."
Hotel review by guest is Positive
Georgina from Sarnia, ON CA rated Howard Johnson Express Niagara Falls 10 out of 10 on May 02, 2010 Verified Guest Hotel Review

"Wonderful Hotel"
"What a nice hotel, service was great, rooms were nice and big and very clean. We enjoyed our stay so much we stayed an extra night. The staff was very helpful and very friendly. I would recommend this hotel to anyone."
Hotel review by guest is Positive
Verified Guest from Shannonzille, ON CA rated Howard Johnson Express Niagara Falls 8 out of 10 on April 09, 2010 Verified Guest Hotel Review

"Excellent Customer Service"
"The customer service provided from the front desk was exceptional. They were very friendly."
Show older reviews
Hotel review by guest is Positive
David from Cambridge, ON CA rated Howard Johnson Express Niagara Falls 10 out of 10 on October 21, 2009 Verified Guest Hotel Review
Hotel review by guest is Negative
Martin from Oshawa, ON CA rated Howard Johnson Express Niagara Falls 2 out of 10 on September 07, 2009 Verified Guest Hotel Review

"The room smelled of dampness, The toilet ran continuously and there was a pipe close by that continuously made noise; thus making it very hard to sleep The air conditioner was old, noisy and smelled The carpet was old and stained The room is way over due for a renovation The property need work as well Over all a very poor motel that I would NOT return to. This makes me question the quality of HJ's every where. I will not be staying at HJ location any time soon"
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Howard Johnson Express Niagara Falls 6 out of 10 on August 23, 2009 Verified Guest Hotel Review

"i would recommend based only on the fact that it was fairly clean and decently priced considering it was a weekend. However, the bedside lamps didn't work, neither did the standing floor lamp. Nor was there any shampoo - altho perhaps its not usually included. The continental breakfast included some pretty lame cupcakes/muffins and other pastry type things, but i won't complain too much as there was a Tim Horton's across the street."
Hotel review by guest is Negative
Verified Guest from Sudbury, ON CA rated Howard Johnson Express Niagara Falls 3 out of 10 on August 19, 2009 Verified Guest Hotel Review

"- The Air conditioner's cold air stream couldn't be directed anywhere, so it blew right in to my ear the whole night through. At least in room 135 you could fix the air conditioner and maybe clean it at the same time. - There was a coffee maker, but no coffee. - The mattresses were too soft for an adult."
Hotel review by guest is Positive
Tammy from Windsor, ON CA rated Howard Johnson Express Niagara Falls 9 out of 10 on August 15, 2009 Verified Guest Hotel Review

"I have stayed year many years ago and this stay was even better than the last. Wonderful stay will stay there again for sure."
Hotel review by guest is Positive
Ali from Toronto, ON CA rated Howard Johnson Express Niagara Falls 8 out of 10 on August 13, 2009 Verified Guest Hotel Review
Hotel review by guest is Negative
Alan from Wyoming, MI US rated Howard Johnson Express Niagara Falls 3 out of 10 on August 22, 2006 Verified Guest Hotel Review

"Key card would not open our door to room. Had to have card reprogramed before usable. Hair dryer did not work. No shampoo or conditioner in room. Left a lot to be desired."
Hotel review by guest is Negative
Lauren from Whitby, ON CA rated Howard Johnson Express Niagara Falls 3 out of 10 on August 20, 2006 Verified Guest Hotel Review

"front desk staff are extremely rude and do not seem to care about their customers. if anyone is thinking about staying here please dont but up with the bull from the front staff and try to enjoy your stay."
Hotel review by guest is Positive
Olga from Tel-aviv, IL rated Howard Johnson Express Niagara Falls 7 out of 10 on August 15, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Glen from Toronto, ON CA rated Howard Johnson Express Niagara Falls 3 out of 10 on August 12, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
William from Hamilton, ON CA rated Howard Johnson Express Niagara Falls 8 out of 10 on February 18, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Bernard from Mechanicsville, VA US rated Howard Johnson Express Niagara Falls 8 out of 10 on December 29, 2005 Verified Guest Hotel Review

"Provide no shampoo; no microwave/fridge."
Hotel review by guest is Positive
Verified Guest from Waterloo, ON CA rated Howard Johnson Express Niagara Falls 8 out of 10 on September 16, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Tytusville, PA US rated Howard Johnson Express Niagara Falls 8 out of 10 on August 03, 2005 Verified Guest Hotel Review
Hotel review by guest is Unknown
Verified Guest from Hamilton, ON CA rated Howard Johnson Express Niagara Falls 7 out of 10 on July 24, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Harry from Toronto, ON CA rated Howard Johnson Express Niagara Falls 10 out of 10 on January 09, 2005 Verified Guest Hotel Review

"Very efficient use of the Internet for reservations, confirmation, feedback, etc. Check-in was greatly facilitated thereby."
Hotel review by guest is Negative
Chris from Rochester, NY US rated Howard Johnson Express Niagara Falls 4 out of 10 on November 21, 2004 Verified Guest Hotel Review

"tv has about 8 channels - 5 come in clear - no tv/movie listings"
Hotel review by guest is Positive
Bonnie from Richville, PA US rated Howard Johnson Express Niagara Falls 9 out of 10 on August 09, 2004 Verified Guest Hotel Review

"Friendly service, shuttle to downtown, choice of hot breakfast as well as continental for a small fee. I'd stay there again."
Hotel review by guest is Negative
C. from Surrey, BC CA rated Howard Johnson Express Niagara Falls 4 out of 10 on August 06, 2004 Verified Guest Hotel Review

"We recently visited Ontario from British columbia. We made reservations at the above hotel for 2 adjoining rooms. Upon arriving and relaxing in our rooms, we discovered that the sheets on the bed had rips in them. The following morning after waking up and in the process of packing etc....I was 'making' the bed and found very obvious blood stain that was on the mattress pad - visible through the sheet. The remote control for the television did not work. This is also the first hotel that we have stayed at that did not provide shampoo or conditioner for the shower - is this typical of an express? I do have pictures that show these conditions. We did speak to the manager upon checking out and she informed us that they had new cleaning staff and 'it would be dealt with'."
Hotel review by guest is Negative
Jeremy from Somerville, MA US rated Howard Johnson Express Niagara Falls 4 out of 10 on July 19, 2004 Verified Guest Hotel Review

"This is very far from the falls. Yes, its on Lundy's Lane which is a "tourist district" but there are motels and restaurants there and nothing else. Also, this is about the furthest motel on Lundy's Lane away from the Falls and Clifton Hill which has all the nice cool shops and attractions. a good 10-15 min drive. There are 100 nearer motels to Clifton Hill and the Falls....so forget about this..."
Hotel review by guest is Negative
Tony from Norwich, GB rated Howard Johnson Express Niagara Falls 6 out of 10 on July 17, 2004 Verified Guest Hotel Review

"distance from niagara falls could have been more accurate as it was a long way out."
Hotel review by guest is Positive
Holly from White Lake, MI US rated Howard Johnson Express Niagara Falls 7 out of 10 on July 10, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Kim from Oshawa, ON CA rated Howard Johnson Express Niagara Falls 9 out of 10 on April 25, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Daniel from Fredonia, NY US rated Howard Johnson Express Niagara Falls 8 out of 10 on November 09, 2003 Verified Guest Hotel Review

"nothing special, but a good deal on a Saturday night."


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Tour Desk
  • Bar / Lounge
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Casino
  • Hiking
  • Photocopier
  • Ticket Service
  • Shower
  • En suite
  • Private Bathroom
  • Outdoor heated pool
  • Picnic Area/Tables
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking

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5.8
Mediocre

#83 out of 105 hotels in Niagara Falls city based on 179 guest reviews

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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