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Holiday Inn Niagara Falls - By The Falls

Holiday Inn Niagara Falls - By The Falls is a 3 star hotel in Niagara Falls, Ontario, Canada 5339 Murray Street, Niagara Falls, ON, Canada
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Guest Reviews
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Praise for location, clean and spacious rooms, but concerns regarding noise levels and decor

  • Free parking, free wireless internet
  • Most guests were pleased by the location's close proximity to the Falls and surrounding attractions
  • Several reviewers described the rooms as clean and spacious
  • The staff were complimented by many, and described as friendly
  • Some guests remarked on the noise from the hallways and the thin walls
  • The decor was described by some as tired and dated
  • A few reviewers had problems with parking, saying it was "far away" when busy
  • A few guests thought the hill to the Falls was too steep

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Rooms:1 Adults:2 Kids:0
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Editor's Analysis
Updated on Jun 29, 2012
Located 1.2km from the Horseshoe Falls (approximately 4 minutes driving time), the Holiday Inn by the Falls is situated 16.6km (roughly 21 minutes) from Niagara District Airport (YCM).

Comprised of 122 rooms, the Holiday Inn by the Falls offers free parking and is next door to the Skylon Tower Ride-to-the-Top & Observation Decks (summer hours are 8:00am to Midnight, winter hours are 11:00am to 9:00pm), Skylon Tower 3D/4D Falls Movie, and the Skylon Tower Family Fun Centre.

The hotel is also in close proximity to many of the Falls' popular tourist attractions, such as Journey Behind the Falls (2 minutes driving time), Marineland (5 minutes driving time), Bird Kingdom (3 minutes driving time), and The Butterfly Gallery (7 minutes driving time). Fallsview Casino is 400 metres (about a 5 minutes walk) away.

Shopping can be found at Canada One Factory Outlets (roughly 8 minutes driving time), Centre Gift Shop (approximately 3 minutes driving time) and Brand Name Shoe Warehouse (roughly 6 minutes driving time).
(All distances and travel time estimates - Google Maps).

The Holiday Inn Niagara Falls also offers several on-site amenities: indoor pool, outdoor pool, fitness centre, gift shop, tours desk, and laundry facility. The hotel is non-smoking, and accessible rooms are available upon request. Pets are not allowed (service animals are allowed).

There are two dining options within the hotel grounds: Coco's Steakhouse and Terrace Grill (open 8:00am to 10:30pm daily), and Skylon Tower Revolving Dining Room (open for lunch from 11:30am to 3:00pm, and dinner from 4:30pm to 10:30pm). Early dinner specials are available at the Skylon Tower at 4:30pm and 5:00pm, and admission to the Skylon Tower Ride-to-the-Top is free for diners.

All rooms include the following amenities: TV with movies-on-demand, telephone, coffeemaker, hair dryer, ironing board and iron, individual climate control and free high-speed wireless internet. Luxury King suites with a whirlpool bath are also available.

Verified with a Front Desk Agent: Free parking and free wireless internet, pets not-allowed. (Call date: June 28th, 2012)
The Good
Guests complimented the Holiday Inn at the Falls on its location, cleanliness, and customer service.

Most guests, of the reviews used in this analysis, commented positively on the location of the hotel in relation to the Falls' attractions and the casino. Comments included, "minutes from everything", "great location", and "perfect".

The rooms were praised by several reviewers, and were described as "exceptionally clean", and "spacious". The beds were described by some as "to die for" and "extremely comfortable", and a few lodgers commented they were pleased that each room had a balcony.  

The staff were complimented by many guests, and characterized as kind and even "excellent. The hotel was considered to be a good value for the money spent, by some.

Several reviewers also remarked positively on the free parking, calling it a "huge bonus", given the busy area and close proximity to the Falls' many tourist attractions.

The Bad
Guests commented negatively upon the noise, decor, dust in the rooms, and the steep hill to the Falls.

Some guests remarked that there was too much noise in the hallways, when people were coming off the elevators, and that the walls were thin.

The rooms were described by some lodgers as tired, dated, and in need of renovations. Old and stained carpets were pointed out by a few, and some guests also mentioned the rooms were dusty.

Although most were pleased that the parking was free, a few reviewers commented that the parking lot was "disorganized" and they were forced to park "far away" from the hotel when the lot was busy.

A few guests remarked that the hill from the hotel to the Falls was steep, however these guests did mention they had some mobility issues. guest reviews ranked the hotel #28 out of 138 Niagara Falls hotels from 202 reviews. guest reviews rated the hotel 4.2 out of 5 from 119 reviews. guest reviews rated the hotel 4.5 out of 5 with a 96% recommendation rate from 57 reviews.

Verified with a Front Desk Agent: Free parking and free wireless internet, pets not-allowed. (Call date: June 28th, 2012)
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.

Guest Reviews
Guest Rating Explained
Rating: 7.9 / 10 Details

No. of guest reviews: 420
Guest Recommended: Yes
Guest Ranking Explained

Holiday Inn Niagara Falls - By The Falls is #35 out of 105 hotels in Niagara Falls ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Shuihan from Waterloo, ON CA rated Holiday Inn Niagara Falls - By The Falls 5 out of 10 on August 05, 2013 Verified Guest Hotel Review

"A mediocre hotel"
"The hotel is clean, location is good, free parking. But it can be better definately. The wireless signal is not strong enough for connection. Asked the front desk, they just reset the modem (they claimed). It did not help, they would not change the room too."
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Holiday Inn Niagara Falls - By The Falls 7 out of 10 on March 19, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Scarborough, ON CA rated Holiday Inn Niagara Falls - By The Falls 8 out of 10 on February 21, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Verified Guest from Kitchner, ON CA rated Holiday Inn Niagara Falls - By The Falls 8 out of 10 on November 22, 2009 Verified Guest Hotel Review

"Under construction on exterior, otherwise good for a night."


  • Room Service
  • High-speed Internet
  • Restaurant
  • Swimming pool
  • Disabled Access
  • Bar / Lounge
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Multilingual Staff
  • Safe-Deposit Box
  • ATM / Cash Machine
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Bath / Hot Tub
  • Wake-up Service
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Casino
  • Shops
  • Golf Course (nearby)
  • Desk
  • Disabled Parking
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Pool Outdoor
  • Cots
  • Coffee Shop/Cafeteria
  • Executive Floor
  • Luggage Storage
  • Souvenirs/Gift Shop
  • Ice Machine
  • Self Laundry

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#35 out of 105 hotels in Niagara Falls city based on 420 guest reviews

Other hotel options in Niagara Falls:
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6.9 Fair
Ramada Plaza Niagara Falls
Higher Rated By Guests
8.0 Very Good
Travelodge At The Falls
Sometimes Less Expensive
5.3 Mediocre
Americas Best Inn & Suites

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