OverviewLocated 6km (approximately 10 minutes driving time) from the Horseshoe Falls, the Great Wolf Lodge Niagara is a family-oriented, full-service resort situated 18.1km (approximately 22 minutes driving time) from Niagara District Airport (YCM).
This hotel is comprised of 406 rooms and offers on-site dining, shops, and a variety of family-based activities including an indoor waterpark. It is also located close to Niagara Falls' many tourist attractions, such as Louis Tussaud's Waxworks, Ripley's 4D Moving Theatre, and House of Frankenstein (all roughly 7 minutes driving time away). Parking and WIFI are included at no cost, and pets are not allowed.
Great Wolf Lodge Niagara Falls' 100,000 square foot indoor waterpark features rides, water slides and a variety of pools. Entry to the waterpark is included with guest registration and it is open September through June from 9:00am to 8:00pm Sunday to Thursday, and 9:00am to 9:00pm Friday and Saturday. In July and August, the hours are 9:00am to 9:00pm 7 days a week.
The hotel also offers several additional family-oriented activities and amenities; the MagiQuest live-action adventure game, the Northern Lights Arcade, Wacky Wilderness Mini Golf, and the Cub Club, which offers crafts, activities and custom souvenirs.
Great Wolf Lodge also houses the 24-hour Iron Horse Fitness Centre, the Elements Spa Salon offering a variety of services from massages to facials, and Scooops Kid Spa offering spa services to children. 7,500 square feet of meeting accommodations are also available, with in-house catering, audio visual and support services offered.
On-site dining is available at Camp Critter Bar & Grille, open for breakfast (7:00am to 11:00am), lunch (12:00pm to 3:00pm), and dinner (4:30pm to 9:30pm), Antler Shanty Pub, (open for breakfast, lunch & dinner buffet), and Northwood's Pizza Company (open 11:00am to 11:00pm daily). Great Wolf Lodge also features Canoe Coffee (open 6:30am to 8:30pm daily), and Grizzly Rob's Bar for snacks (open 11:00am to 8:00pm daily).
Shopping is offered on-site at The Trading Post Swimwear Shop and The Trading Post Gift Shop, and is also available off-site at a variety of locations including Canada One Factory Outlets (roughly 11 minutes driving time) and the Brand Name Shoe Warehouse (approximately 10 minutes driving time). (All distances and travel time estimates - Google Maps).
Great Wolf Lodge features several varieties of suites which sleep between 4 and 8 people. All suites contain: microwave, fridge, 37-inch flat-screen TV, coffeemaker, hair dryer, and in-room safe. Additional amenities for some suites include private balcony, living area, whirlpool tub, and fireplace. Smoking is not permitted except on private balconies; accessible suites are available upon request.
Verified with a Front Desk Agent: Free parking and wireless internet, pets not-allowed. (Call date: June 27th, 2012).
The GoodGuests complimented the Great Wolf Lodge Niagara Falls on its Waterpark, customer service, accommodations and food.
Most guests were very positive when reviewing the waterpark at this hotel. Comments included, "unbelievable", "awesome", "well-maintained", and "shining star of the resort". A few reviewers also remarked the water park was well-
monitored by lifeguards.
Several lodgers touted the customer service as "friendly" and "helpful", and that the staff were available to help "at every turn".
Many reviewers described their accommodations as "large" and "spacious", and many also commented on the cleanliness of the rooms, describing them as "immaculate" and saying they were "thrilled with the cleanliness".
When discussing the on-site food at the resort, some guests described it as "good and plentiful", "quite good", and "better than expected". Some guests also commented positively on the variety of restaurants at the hotel.
The Bad
Guests reviewers that had negative things to say, of the reviews used for this analysis, were disappointed by the price of the hotel and food, the check-in and check-out, and the lines at the waterpark.
Several guests were disappointed by the cost of the hotel, describing it as "too expensive" and "pricey". A few guests complained they were charged extra to rent a locker in the waterpark, and thought it should have been included in the price. The food was also described as expensive and "average" by some.
Some lodgers wrote negatively about the check-in and check-out at the hotel, describing the lines as "huge" and "long" for check-in. A few reviewers also mentioned they thought the 4pm check-in was too late, and the 11am check-out was too early.
A few guests were disappointed by the line-ups for the waterpark rides, and said they were "too long", however some guests said the opposite and that the lines for them were short.
TripAdvisor.com guest reviews ranked the hotel #23 out of 138 Niagara Falls hotels from 740 reviews.
Expedia.ca guest reviews rated the hotel 4.6 out of 5 with a 97% recommendation rate from 186 reviews.
Hotels.com guest reviews rated the hotel 4.4 out of 5 from 69 reviews.
