OverviewLocated approximately 1.6km from the Horseshoe Falls, the Four Points by Sheraton Niagara Falls is situated in the Fallsview District, and is approximately 17km (20 minutes driving time) from St. Catharines/Niagara District Airport (YCM).
This 100% smoke-free hotel is comprised of 391 rooms on 18 floors. All rooms include free WIFI, 32-inch flatscreen tv with in-room movies, free bottled water, coffeemaker, hair dryer, and iron/ironing board. Suites and family suites are also available, sleeping up to 7 people. The hotel offers the following general amenities: fitness room, indoor pool, 2 hot tubs, business facilities, and dry cleaning services. Parking is available on site for $20 per day, or off site for $12 per day. A shuttle is offered, at a cost of $5, to local attractions and leaves the hotel every 30 minutes. Accessible rooms are available upon request and pets are not allowed.
This hotel is connected by an indoor walkway to Niagara Fallsview Casino and Dragon Fly Night Club. Additional nearby attractions include the Niagara Falls IMAX Theatre (approximately 4 minutes walking time) Journey Behind the Falls (roughly 3 minutes driving time), and Greg Frewin's Las Vegas Magic Show (approximately 4 minutes driving time).
Shopping is available at Centre Gift Shop Discounts and Souvenirs (3 minutes driving time), Brand Name Shoe Warehouse (6 minutes driving time), and Canada One Factory Outlets (8 minutes driving time).
Dining is available on site at at East Side Mario's (Sunday through Thursday 11:00am - 11:00pm/Friday & Saturday 11:00 am - 1:00 am), and IHOP (Monday through Thursday 7:00am - 2:00pm/Sunday & Friday 7:00am - 3:00pm/24 hours on Saturday). Additional nearby restaurants include The Keg (4 minutes walking time), and Dave & Buster's (4 minutes driving time).
(All distances and travel time estimates - Google Maps).
Verified with a Front Desk Agent: Free WIFI, parking $20 per day on site/$12 off site, 100% smoke-free, pets not-allowed. (Call date: July 1st, 2012).
The GoodGuests responded positively to the hotel's location, staff, and cleanliness.
Most guests commented that the hotel had a prime location, in relation to the Falls and its surrounding attractions. One guest remarked the Four Points Sheraton Niagara was within "walking distance to almost everything", and a few guests were pleased the hotel was connected to the Fallsview Casino.
Several reviewers were pleased with the customer service, and characterized the staff as very helpful, very accommodating, and efficient.
The rooms were described by some lodgers as clean and fresh, and that they looked recently decorated, and a few guests described the beds as comfortable.
The Bad
Guests responded negatively to the hotel's pricey restaurants, WIFI connection, and blocked view of the Falls.
Several guests made note that the on-site restaurants were too pricey, especially the IHOP. However, guests also remarked that more economical dining options were located nearby.
Many guests were disappointed with the WIFI connection in their rooms. They described the connection as not working, and too slow.
Some guests were upset by the view from their rooms. They were disappointed that the view of the Falls was not more clear, and some described a "blocked view of the falls".
A few reviewers had problems with the cleanliness of the rooms, the ill-fitting sheets on the beds, and the "saggy" beds.
TripAdvisor.com guest reviews ranked the hotel #35 out of 138 Niagara Falls hotels from 438 reviews.
Booking.com guest reviewers rated the hotel 8 out of 10 from 738 reviews.
Orbitz.com guest reviewers rated the hotel 3.5 out of 5 with a 70% recommendation rate from 123 reviews.
Verified with a Front Desk Agent: Free WIFI, parking $20 per day on site/$12 off site, 100% smoke-free, pets not-allowed. (Call date: July 1st, 2012).
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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