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Centrally located and cheaper Niagara Falls hotel with free parking but many complaints

Pros
  • Free Wi-Fi and free parking
  • A couple of guests thought that the room rates were reasonable
  • Guests said the (Indian) restaurant on site was good with good service
  • Guests liked the location of this hotel
Cons
  • Guests claimed to be wrongfully charged on their credit cards
  • Several guests described the staff as unfriendly and unhelpful
  • Several guests had trouble keeping there rooms at the right temperture
  • Many guests were dissatisfied with their rooms
  • The swimming pool and gym were reported as being used for storage, as well as no city views or balconies (as advertised)
  • No elevator
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Feb 22, 2015
Overview
This property is situated within a 5-minute walk of Niagara Falls lookouts and the Skylon Tower. The Fallsview Casino is an 8-minute walk away. This hotel is well suited for guests who prefer to explore Niagara Falls attractions on foot. 

This hotel is 100% smoke-free and all 80 rooms include free Wi-Fi, free local calls, a microwave, a mini-fridge, a coffeemaker, a 32" flat screen TV, black-out curtains and individual climate control. Hair dryers and ironing equipment are available upon request. Rooms are furnished with one queen bed or two queen beds.

Free parking is available on site and pets are not permitted.

The on-site Empress Inn Restaurant and Bar serves breakfast, lunch and dinner.

Other on-site amenities include an indoor pool, a hot tub, a sauna, safe deposit boxes, a 24-hour front desk, a common picnic and BBQ area and meeting rooms.

The Maid of the Mist (boat tour of Niagara Falls) is 13 minutes away on foot, while the Journey Behind the Falls attraction is a 17-minute walk away (or a 5-minute drive by car). Shopping and restaurants on Lundy's Lane (including the Canada One Factory Outlets) are about 8 minutes away by car. Access to the QEW is a 6-minute drive away, while vineyards at Niagara-on-the-Lake are minutes away by car. (All walking and driving time estimates: Google Maps)
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The Good
This hotel was given very few positive reviews in the reviews read for this editorial.

Some guests admitted to the rooms being clean and appreciated having a microwave and mini-fridge. It was also mentioned that the bed and flat screen TV was modern.

The location was considered great due to being centrally located in the entertainment district of Niagara Falls.

Guests were also pleased to have free Wi-Fi and free parking.

This hotel was among the cheapest in Niagara Falls and several guests appreciated the lower price point.

Guests enjoyed meals (Indian cuisine) on site at the restaurant run by the hotel.
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The Bad
There were many complaints in the reviews read for this editorial.

Several guests complained about the unfriendly and unhelpful staff. Reviewers described the staff's appearance as unprofessional and a few guests said that the front desk agent they encountered encouraged guests to stay elsewhere. A couple of reviewers also complained that the front desk agents attempted to photocopy their passports and/or driver's license. 

One guest said he was charged twice but had ongoing problems getting the extra charge reversed. One guest said he was charged an extra $20 on this credit card for "breaking the key to the room" although he claimed to have handed the key to the cashier in fine shape. Another guest said the owners tried to scam deposits blaming customers for their old and inefficient doors and locks.

Many guests had trouble with the HVAC and found the rooms too cold in the winter and too warm at other times.

The hotel, while clean, was considered to be in need of repairs and in a very dated condition. Some said "run down" and described mould growing on bathroom walls, a mildew odour and yellowed sheets and pillow. Additionally there was some complaints about a lack of amenities (coffee pot, hair dryer, TV remote, deadbolt and chain for security).
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #117 out of 137 properties in Niagara Falls, with an average score of 2 out of 5, from 34 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
4.3
Poor
#
94 / out of 109
hotels in Niagara Falls

Rated 4.3/10 based on 152 reviews

Ranked #94 out of 109 hotels in Niagara Falls

152
Map Marker Empress Inn & Suites
5951 Clark Ave, Niagara Falls, ON