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Embassy Suites by Hilton Niagara Falls Fallsview Hotel

Embassy Suites by Hilton Niagara Falls Fallsview Hotel is a 4 star hotel in Niagara Falls, Ontario, Canada 6700 Fallsview Boulevard, Niagara Falls, ON, Canada
Estimated Price
$239
CAD
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Amenities
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Popular hotel with families, offering spectacular views of the Falls in a great location

Pros
  • Free hot breakfast, free Wi-Fi in lobby
  • Many guests praised the hotel's friendly and professional service
  • The hotel's free breakfast was complimented for its variety and quality
  • Several lodgers were pleased with the hotel's proximity to the Falls and area attractions
  • The hotel's rooms were found to be clean and well-equipped
Cons
  • Some guests complained about hidden charges such a tourism fee and eco fee which guests refused to pay
  • A few guests disliked expensive valet parking at this hotel $35/day and extra Wi-Fi charges $10 per device
  • A few guests said the hotel was dated

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Editor's Analysis
Updated on Aug 10, 2014
Overview
Overlooking the Falls, Embassy Suites by Hilton Niagara Falls is geared towards business or vacation travellers who require a hotel with meeting/banquet space, on-site dining and an indoor pool near the Falls. It is also an excellent choice for travellers looking for a view of the Falls; this hotel made our list of top hotels overlooking Niagara Falls.

Each of the hotel's smoke-free rooms comes equipped with air conditioning, cable TV, a coffeemaker, a mini-fridge, a hair dryer and an iron and ironing board. Rooms with a view of the Falls, a microwave or kitchenette, a sitting area and sofabed, a jetted tub and/or a fireplace are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is in additional $9.95 per device, per day.

Hotel amenities include an indoor pool and hot tub, a 24-hour fitness centre, 19,000 square feet of meeting/banquet space, a 24-hour business centre (with free Wi-Fi), guest laundry, an elevator, a free hot breakfast and on-site dining at The Keg and TGI Fridays, which both serve lunch and dinner daily. Valet-only parking is available for $35 per day. Pets are not permitted.

Skylon Tower is about an 8-minute walk away, while Canada One Factory Outlets can be found 11 minutes away by car. Clifton Hill is roughly a 6-minute drive from the hotel and Niagara District Airport (YCM) is an 18-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 23, 2014
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, breakfast, rooms and location. 

Many guests complimented the hotel's staff, finding them friendly, helpful, efficient and professional. One patron noted, "The entire staff was very willing to accommodate your needs from the housekeepers to the front desk to the many folks in the restaurant".

The hotel's free breakfast was praised by numerous reviewers. They described it as fabulous, delicious and amazing, with many hot and cold choices.

Several lodgers were pleased with their accommodations at the hotel. They found their rooms to be clean, well equipped and spacious, with great views of the falls and comfortable beds. A few guests had complaints about their rooms, however (see below).

The hotel's location was enjoyed by several travellers, who found it close to restaurants, the Falls, attractions, a movie theatre, Clifton Hill and Niagara-on-the-Lake.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the added costs and rooms.

Some guests complained about the added costs they incurred while staying at the hotel. They found the extra Wi-Fi fee to be unnecessary and the parking charges to be expensive.

Although the majority of reviewers were pleased with their clean and well-equipped rooms, a few guests had complaints. They reported small-sized showers, worn carpets, dated decor and noise transfer from guests in adjacent rooms.

A few guests complained about rude staff at this hotel.
TripAdvisor.com guest reviews ranked the hotel #18 of 138 Niagara Falls hotels with an average rating of 4 out of 5 from 3,913 reviews.

Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 94% recommendation rate from 3,046 reviews.

Booking.com guest reviews rated the hotel 8.3 out of 10 from 449 reviews.

The author corresponded with the hotel on May 23, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
8.1
Very Good
Guest Rating Explained
Rating: 8.1 / 10 Details

No. of guest reviews: 3622
Guest Recommended: Yes
Guest Ranking Explained

Embassy Suites by Hilton Niagara Falls Fallsview Hotel is #28 out of 105 hotels in Niagara Falls ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Montreal, QC CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 7 out of 10 on September 07, 2011 Verified Guest Hotel Review

"Good"
"It has good location and view but no free wifi !"
Hotel review by guest is Positive
Donald from Woodstock, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 9 out of 10 on August 25, 2011 Verified Guest Hotel Review

"great view of the falls"
"we had an excellent view of the falls,, the staff were very helpful and friendly, an overall great stay."
Hotel review by guest is Positive
Verified Guest from Carmel, IN US rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 10 out of 10 on July 17, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Maritess from Scarborough, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 9 out of 10 on March 17, 2011 Verified Guest Hotel Review

"Good Experience"
"overall experience was very good my children wouldn't want to come home! the rooms were very good spacious and clean! i wish more amenities will be offer as free, like free water or of there is a vending machine for each floor much better."
Hotel review by guest is Positive
Kevin rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 8 out of 10 on February 21, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Kevin from Brampton, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 9 out of 10 on January 01, 2011 Verified Guest Hotel Review

"The the whole overall experience was one of the best"
"The whole overall experience at this hotel was pleasureable and rememorable with breath taking views and fantastic rooms the beds were very comfortable the location was also prime close to casinos and to the falls and also close to the concert and the hotel service was great as well."
Hotel review by guest is Positive
Verified Guest from Toronto, CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 10 out of 10 on September 10, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Pickering, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 8 out of 10 on March 26, 2010 Verified Guest Hotel Review

"Amazing hotel, but too hot for comfort"
"The Hotels facilities were very nice. The view was spectacular. The only problem was that the temperature of the suite was unstable, even after using the thermostat. We liked the whirlpool jacuzzi."
Hotel review by guest is Positive
Susan from Toronto, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 8 out of 10 on March 18, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Verified Guest from Richmondhill, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 9 out of 10 on December 13, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Nancy from Mississauga, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 10 out of 10 on November 29, 2009 Verified Guest Hotel Review

"The hotel upgraded our room to the junior presidential suite for only $20.00. The view from our room was spectacular. Well worth it."
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 9 out of 10 on October 25, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Jason from Windsor, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 8 out of 10 on September 17, 2009 Verified Guest Hotel Review

"The rooms were great and the breakfast was unbelievable. I wish the rooms were a little more updated. Such things as televisions, the availability of channels and movies and also the video game options."
Hotel review by guest is Positive
Kimberly from Virden, MB CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 9 out of 10 on August 16, 2009 Verified Guest Hotel Review

"The hotel is amazing!! The only thing I would have to warn you about is the elevators. They can be a little slow in the morning during breakfast. We would wait about 1/2 hr each morning for an elevator. You could always use the stairs...which would be faster but we were lazy :)"
Hotel review by guest is Positive
Linda from Toronto, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 7 out of 10 on March 17, 2006 Verified Guest Hotel Review

"Elevator service was very frustrating, but noted you are installing another one to assist - very good idea. Valet service was terrible! I would not come back to the hotel because of how slow it was to get my car which I needed if I wanted to go anywhere b/c it wasn't walking distance to downtown. Worst valet I've ever had to experience AND to add insult to injury I was forced to pay for it ($20.00) because there was no on-site parking. Why not offer a client, valet at the charge or free parking? I hated that service was forced on you."
Hotel review by guest is Positive
Verified Guest from Mississauga, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 9 out of 10 on February 11, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Mississauga, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 10 out of 10 on February 11, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Roger from Madison, AL US rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 9 out of 10 on October 13, 2005 Verified Guest Hotel Review

"Everything was perfect. I was accompanied on this trip by my daughter of 15 year old daughter. She also loved it and all of my requests were granted. I had originally booked a regular room which was upgraded tp a wuite on the 31st floor with a beautiful view of both (U.S. and Canadian Falls). I am looking on revisiting the Niagara Falls in the Futurel; and I will only stay @ The Embassy Suites. Even as a US government contractor in Iraq the price was very reasonable and affordable. Also it was nice to be provided with FREE buss transportation to all of the sites and business sections in Niagara Falls. Thank You very for the wonderful stay and it is one that we will never forget. Roger & SW from Iraq"
Hotel review by guest is Positive
Cornelius from Mamaroneck, NY US rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 10 out of 10 on October 05, 2005 Verified Guest Hotel Review

"The view was incredible - we could have stayed in our room the whole time. The room wasclean, fresh. The front desk was most helpful - Travelocity had not sent in our reservation but thye helped us, put us in one room for one night, changed to what we had reserved the second night. Breakfast was bountiful, but a bit boring. You could switch between pancakes and waffles, or have different muffin or sweetroll. I didn't thing the piles of already toasted bread was appetizing. The coffee wasn't great. Service was very attentive the first day, non-existant the second. The manager's reception was generous and nice. Lobby is gorgeous. Other workers - cleaning, maintenance, etc were pleasant. It's always nice for someone to smile and say hello. It's surprising how few people actually do this. Please keep your staffd doing this. It makes guests feel at home."
Hotel review by guest is Positive
Verified Guest from Windsor, ON CA rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 8 out of 10 on August 03, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Tony from San Antonio, VT US rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 9 out of 10 on August 02, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Troy, MI US rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 5 out of 10 on July 24, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Irina from West Chester, PA US rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 4 out of 10 on July 09, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Erich from Interlaken, CH rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 10 out of 10 on May 12, 2005 Verified Guest Hotel Review

"Great place! I will be back."
Hotel review by guest is Positive
Heimo from Potsdam, NY US rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 9 out of 10 on October 22, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Esther from Westmaas, NL rated Embassy Suites by Hilton Niagara Falls Fallsview Hotel 9 out of 10 on July 02, 2004 Verified Guest Hotel Review

"Amazing view !!"


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Restaurant
  • Parking
  • Valet Parking
  • Tour Desk
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Meeting Rooms
  • Laundry service
  • Casino
  • Shops
  • Excursions
  • Photocopier
  • Full-service catering
  • Ceremonies
  • Custom event planning available
  • Jacuzzi
  • Internet Connection (wireless)
  • Games Available
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry

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8.1
Very Good

#28 out of 105 hotels in Niagara Falls city based on 3622 guest reviews

Other hotel options in Niagara Falls:
More Frequently Booked
6.4 Fair
Imperial Hotel & Suites
C$144
Higher Rated By Guests
8.1 Very Good
Comfort Inn Clifton Hill
C$183
Sometimes Less Expensive
7.8 Good
Hilton Hotel and Suites Niagara Falls Fallsview
C$224


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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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