OverviewThe Embassy Suites by Hilton Niagara Falls Fallsview is located on the east side of Fallsview Boulevard and to the south of Portage Road in Niagara Falls, Ontario.
The Clifton Hill tourist promenade and Casino Niagara are each roughly 2.0km from the hotel (distances - Google Maps). Popular public viewpoints of the waterfalls are at comparable distances.
Facilities at the non-pet friendly hotel include an indoor swimming pool, a spa tub, a fitness room, restaurants, valet parking ($20 per day), banquet facilities, laundry facilities, and a business centre. The hotel is an all-suites property and it features 42 floors and 512 guest rooms.
Common amenities include high speed Internet access ($9.95 per day), two televisions, climate control, air conditioning, free newspapers, microwaves, hair dryers, irons, ironing boards, minibars, and in-room safes. Suites offer either a view of the falls or of the city and some suites can accommodate as many as seven to nine guests.
While most suites at the hotel are two room units the property does offer a three room Presidential Suite that offers the best view of the falls that the hotel has to offer.
Check in time at this property is at 4pm while check out time is at noon.
The GoodGuests who stayed at this hotel generally enjoyed their visit and they frequently paid compliments to the views from the hotel, the guest suites, the staff at the hotel, and the breakfast.
Many guests had suites that overlooked the falls and this feature seemed to improve their stays significantly. For example, some of these guests called the view "wonderful," "beautiful," or "fantastic." Some guests also indicated that they were able to enjoy a view of the falls from the hotel's restaurant.
Some guests had other compliments for their rooms besides the views. Many guests called their suites "clean" while others were happy with how spacious they were.
The staff at the hotel also received a lot of compliments. Many guests found the employees to be "friendly" and/or "helpful" while some guests said they were "great" or "excellent."
Several guests also said good things about the breakfast at the hotel. Sometimes these guests appreciated that it was included in their room rates while some others commented directly on the quality of the breakfast itself, indicating that they "enjoyed" it.
Lastly, guests generally rated the location of the hotel highly. A large part of this likely had to do with the views of the falls but some guests mentioned that they were close to shopping, restaurants, and tourist attractions (ie. Casino Niagara).
The Bad
Some guests did not fully enjoy their stay at the Embassy Suites by Hilton Niagara Falls. There were many concerns expressed over the value patrons received for the prices they paid. Some guests also indicated that they found the hotel to be crowded.
The guests that were concerned with value sometimes complained about the cost of their room rates directly. Occasionally guests that did not get the view they wanted were disappointed and one guest felt as though he paid a lot and did not get the main thing he wanted - a view of the falls.
Guests that seemed upset about the costs they paid were unhappy with fees for Internet or parking, both of which cost extra. Some guests called the parking "expensive" while occasionally a guest seemed annoyed with having to pay for Wifi. One guest, for example, said “Everything you touched in your room had a price tag.”
This hotel also had over 500 guest rooms and some guests seemed bothered by the busy pace. The hotel was called "crowded" by multiple guests and some felt that the elevators were "slow."
Despite these complaints the hotel seemed to be generally well liked and the ratings were high.
Priceline.com guest ratings averaged to 8.5 points out of 10 and the hotel ranked 7th of 118 Niagara Falls properties.
Booking.com guest ratings averaged to 8.3 points out of 10 and the site had 85 reviews.
Orbitz.com guest ratings averaged to 4.1 points out of 5 and the site had 97 reviews.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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