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Popular Niagara Falls hotel with stunning fallsviews, indoor pool and free hot breakfast

Pros
  • Free hot breakfast, free Wi-Fi in lobby
  • Many guests praised the hotel's friendly and professional service
  • The hotel's free breakfast was complimented for its variety and quality
  • Several lodgers were pleased with the hotel's proximity to the Falls and area attractions
  • The hotel's rooms were found to be clean, spacious and well-equipped
Cons
  • A few guests disliked expensive valet parking at this hotel $35/day and extra Wi-Fi charges $10 per device
  • Some guests complained about hidden charges such a tourism fee and eco fee which guests refused to pay
  • A few guests said the hotel was dated
  • Guests complained of long waits for breakfast and the elevator
jump to full editor's analysis (below)
Freebies
Free Breakfast
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Editor's Analysis
Updated Apr 3, 2015
Overview
Overlooking the horseshoe falls from the vantage point of a high tower, the Embassy Suites by Hilton Niagara Falls is an excellent choice for travellers looking for spectacular views of the Falls. This hotel also made our list of top hotels overlooking Niagara Falls, a full service hotel offering modern amenities to business and vacation travellers alike.

Each of the hotel's smoke-free rooms comes equipped with air conditioning, cable TV, a coffeemaker, an ice-cooler (some rooms have mini-fridges), a hair dryer and an iron and ironing board. Rooms with a view of the Falls, a microwave or kitchenette, a sitting area and sofabed, a jetted tub and/or a fireplace are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is in additional $9.95 per device, per day. Guests can request a mini-fridge from the front desk.

Hotel amenities include an indoor pool and hot tub, a 24-hour fitness centre, 19,000 square feet of meeting/banquet space, a 24-hour business centre (with free Wi-Fi), guest laundry, an elevator, a free hot breakfast and on-site dining at The Keg and TGI Fridays, which both serve lunch and dinner daily. Valet-only parking is available for $35 per day for on-site parking or $25 for off-site parking. Pets are not permitted.

Skylon Tower is about an 8-minute walk away, while Canada One Factory Outlets can be found 11 minutes away by car. Clifton Hill is roughly a 6-minute drive from the hotel and Niagara District Airport (YCM) is an 18-minute drive away. (All travel time estimates: Google Maps)

Verified by a front desk agent on April 3, 2015: valet parking charges, in-room coolers and the availability of mini-fridges
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, breakfast, rooms and location. 

Many guests complimented the hotel's staff, finding them friendly, helpful, efficient and professional. One patron noted, "The entire staff was very willing to accommodate your needs from the housekeepers to the front desk to the many folks in the restaurant".

The hotel's free breakfast was praised by numerous reviewers. They described it as fabulous, delicious and amazing, with many hot and cold choices.

Several lodgers were pleased with their accommodations at the hotel. They found their rooms to be clean, well equipped and spacious, with great views of the falls and comfortable beds. A few guests had complaints about their rooms, however (see below).

The hotel's location was enjoyed by several travellers, who found it close to restaurants, the Falls, attractions, a movie theatre, Clifton Hill and Niagara-on-the-Lake.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the added costs and rooms.

Some guests complained about the added costs they incurred while staying at the hotel. They found the extra Wi-Fi fee to be unnecessary and the parking charges to be expensive.

Although the majority of reviewers were pleased with their clean and well-equipped rooms, a few guests had complaints. They reported small-sized showers, worn carpets, dated decor and noise transfer from guests in adjacent rooms.

A few guests complained about rude staff at this hotel.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #18 of 138 Niagara Falls hotels with an average rating of 4 out of 5 from 3,913 reviews.

Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 94% recommendation rate from 3,046 reviews.

Booking.com guest reviews rated the hotel 8.3 out of 10 from 449 reviews.

The author corresponded with the hotel on May 23, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.2
Very Good

Rated 8.2/10 based on 19510 reviews

Ranked #24 out of 113 hotels in Niagara Falls

19510
Map Marker Embassy Suites by Hilton Niagara Falls Fallsview Hotel
6700 Fallsview Boulevard, Niagara Falls, ON