Popular Niagara Falls hotel with stunning fallsviews, indoor pool and free hot breakfast
- Free hot breakfast, free Wi-Fi in lobby
- Many guests praised the hotel's friendly and professional service
- The hotel's free breakfast was complimented for its variety and quality
- Several lodgers were pleased with the hotel's proximity to the Falls and area attractions
- The hotel's rooms were found to be clean, spacious and well-equipped
- A few guests disliked expensive valet parking at this hotel $35/day and extra Wi-Fi charges $10 per device
- Some guests complained about hidden charges such a tourism fee and eco fee which guests refused to pay
- A few guests said the hotel was dated
- Guests complained of long waits for breakfast and the elevator
Updated Apr 3, 2015
Verified by a front desk agent on April 3, 2015: valet parking charges, in-room coolers and the availability of mini-fridges
A few guests complained about rude staff at this hotel.
Booking.com guest reviews rated the hotel 8.3 out of 10 from 449 reviews.
The author corresponded with the hotel on May 23, 2014 to verify some information.
7 out of 10 | Verified Guest stayed September 07, 2011
"It has good location and view but no free wifi !"
9 out of 10 | Donald stayed August 25, 2011
"great view of the falls"
"we had an excellent view of the falls,, the staff were very helpful and friendly, an overall great stay."
9 out of 10 | Maritess stayed March 17, 2011
"overall experience was very good my children wouldn't want to come home! the rooms were very good spacious and clean! i wish more amenities will be offer as free, like free water or of there is a vending machine for each floor much better."
9 out of 10 | Kevin stayed January 01, 2011
"The the whole overall experience was one of the best"
"The whole overall experience at this hotel was pleasureable and rememorable with breath taking views and fantastic rooms the beds were very comfortable the location was also prime close to casinos and to the falls and also close to the concert and the hotel service was great as well."
8 out of 10 | Verified Guest stayed March 26, 2010
"Amazing hotel, but too hot for comfort"
"The Hotels facilities were very nice. The view was spectacular. The only problem was that the temperature of the suite was unstable, even after using the thermostat. We liked the whirlpool jacuzzi."
10 out of 10 | Nancy stayed November 29, 2009
"The hotel upgraded our room to the junior presidential suite for only $20.00. The view from our room was spectacular. Well worth it."
8 out of 10 | Jason stayed September 17, 2009
"The rooms were great and the breakfast was unbelievable. I wish the rooms were a little more updated. Such things as televisions, the availability of channels and movies and also the video game options."
9 out of 10 | Kimberly stayed August 16, 2009
"The hotel is amazing!! The only thing I would have to warn you about is the elevators. They can be a little slow in the morning during breakfast. We would wait about 1/2 hr each morning for an elevator. You could always use the stairs...which would be faster but we were lazy :)"
7 out of 10 | Linda stayed March 17, 2006
"Elevator service was very frustrating, but noted you are installing another one to assist - very good idea. Valet service was terrible! I would not come back to the hotel because of how slow it was to get my car which I needed if I wanted to go anywhere b/c it wasn't walking distance to downtown. Worst valet I've ever had to experience AND to add insult to injury I was forced to pay for it ($20.00) because there was no on-site parking. Why not offer a client, valet at the charge or free parking? I hated that service was forced on you."
9 out of 10 | Roger stayed October 13, 2005
"Everything was perfect. I was accompanied on this trip by my daughter of 15 year old daughter. She also loved it and all of my requests were granted. I had originally booked a regular room which was upgraded tp a wuite on the 31st floor with a beautiful view of both (U.S. and Canadian Falls). I am looking on revisiting the Niagara Falls in the Futurel; and I will only stay @ The Embassy Suites. Even as a US government contractor in Iraq the price was very reasonable and affordable. Also it was nice to be provided with FREE buss transportation to all of the sites and business sections in Niagara Falls. Thank You very for the wonderful stay and it is one that we will never forget. Roger & SW from Iraq"
10 out of 10 | Cornelius stayed October 05, 2005
"The view was incredible - we could have stayed in our room the whole time. The room wasclean, fresh. The front desk was most helpful - Travelocity had not sent in our reservation but thye helped us, put us in one room for one night, changed to what we had reserved the second night. Breakfast was bountiful, but a bit boring. You could switch between pancakes and waffles, or have different muffin or sweetroll. I didn't thing the piles of already toasted bread was appetizing. The coffee wasn't great. Service was very attentive the first day, non-existant the second. The manager's reception was generous and nice. Lobby is gorgeous. Other workers - cleaning, maintenance, etc were pleasant. It's always nice for someone to smile and say hello. It's surprising how few people actually do this. Please keep your staffd doing this. It makes guests feel at home."
10 out of 10 | Erich stayed May 12, 2005
"Great place! I will be back."
9 out of 10 | Esther stayed July 02, 2004
"Amazing view !!"