Embassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview HotelEmbassy Suites by Hilton Niagara Falls Fallsview Hotel

Popular hotel with families, offering spectacular views of the Falls in a great location

Pros
  • Free hot breakfast, free Wi-Fi in lobby
  • Many guests praised the hotel's friendly and professional service
  • The hotel's free breakfast was complimented for its variety and quality
  • Several lodgers were pleased with the hotel's proximity to the Falls and area attractions
  • The hotel's rooms were found to be clean and well-equipped
Cons
  • Some guests complained about hidden charges such a tourism fee and eco fee which guests refused to pay
  • A few guests disliked expensive valet parking at this hotel $35/day and extra Wi-Fi charges $10 per device
  • A few guests said the hotel was dated
jump to full editor's analysis (below)
Freebies
Free Breakfast
Rates & Availability
Editor's Analysis
Updated Aug 10, 2014
Overview
Overlooking the Falls, Embassy Suites by Hilton Niagara Falls is geared towards business or vacation travellers who require a hotel with meeting/banquet space, on-site dining and an indoor pool near the Falls. It is also an excellent choice for travellers looking for a view of the Falls; this hotel made our list of top hotels overlooking Niagara Falls.

Each of the hotel's smoke-free rooms comes equipped with air conditioning, cable TV, a coffeemaker, a mini-fridge, a hair dryer and an iron and ironing board. Rooms with a view of the Falls, a microwave or kitchenette, a sitting area and sofabed, a jetted tub and/or a fireplace are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is in additional $9.95 per device, per day.

Hotel amenities include an indoor pool and hot tub, a 24-hour fitness centre, 19,000 square feet of meeting/banquet space, a 24-hour business centre (with free Wi-Fi), guest laundry, an elevator, a free hot breakfast and on-site dining at The Keg and TGI Fridays, which both serve lunch and dinner daily. Valet-only parking is available for $35 per day. Pets are not permitted.

Skylon Tower is about an 8-minute walk away, while Canada One Factory Outlets can be found 11 minutes away by car. Clifton Hill is roughly a 6-minute drive from the hotel and Niagara District Airport (YCM) is an 18-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 23, 2014
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, breakfast, rooms and location. 

Many guests complimented the hotel's staff, finding them friendly, helpful, efficient and professional. One patron noted, "The entire staff was very willing to accommodate your needs from the housekeepers to the front desk to the many folks in the restaurant".

The hotel's free breakfast was praised by numerous reviewers. They described it as fabulous, delicious and amazing, with many hot and cold choices.

Several lodgers were pleased with their accommodations at the hotel. They found their rooms to be clean, well equipped and spacious, with great views of the falls and comfortable beds. A few guests had complaints about their rooms, however (see below).

The hotel's location was enjoyed by several travellers, who found it close to restaurants, the Falls, attractions, a movie theatre, Clifton Hill and Niagara-on-the-Lake.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the added costs and rooms.

Some guests complained about the added costs they incurred while staying at the hotel. They found the extra Wi-Fi fee to be unnecessary and the parking charges to be expensive.

Although the majority of reviewers were pleased with their clean and well-equipped rooms, a few guests had complaints. They reported small-sized showers, worn carpets, dated decor and noise transfer from guests in adjacent rooms.

A few guests complained about rude staff at this hotel.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #18 of 138 Niagara Falls hotels with an average rating of 4 out of 5 from 3,913 reviews.

Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 94% recommendation rate from 3,046 reviews.

Booking.com guest reviews rated the hotel 8.3 out of 10 from 449 reviews.

The author corresponded with the hotel on May 23, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.2
Very Good

Rated 8.2/10 based on 5756 reviews

Ranked #30 out of 106 hotels in Niagara Falls


7 out of 10 | Verified Guest stayed September 07, 2011

"Good"

"It has good location and view but no free wifi !"

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9 out of 10 | Donald stayed August 25, 2011

"great view of the falls"

"we had an excellent view of the falls,, the staff were very helpful and friendly, an overall great stay."

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10 out of 10 | Verified Guest stayed July 17, 2011


9 out of 10 | Maritess stayed March 17, 2011

"Good Experience"

"overall experience was very good my children wouldn't want to come home! the rooms were very good spacious and clean! i wish more amenities will be offer as free, like free water or of there is a vending machine for each floor much better."

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8 out of 10 | Kevin stayed February 21, 2011


9 out of 10 | Kevin stayed January 01, 2011

"The the whole overall experience was one of the best"

"The whole overall experience at this hotel was pleasureable and rememorable with breath taking views and fantastic rooms the beds were very comfortable the location was also prime close to casinos and to the falls and also close to the concert and the hotel service was great as well."

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10 out of 10 | Verified Guest stayed September 10, 2010


8 out of 10 | Verified Guest stayed March 26, 2010

"Amazing hotel, but too hot for comfort"

"The Hotels facilities were very nice. The view was spectacular. The only problem was that the temperature of the suite was unstable, even after using the thermostat. We liked the whirlpool jacuzzi."

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8 out of 10 | Susan stayed March 18, 2010

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9 out of 10 | Verified Guest stayed December 13, 2009


10 out of 10 | Nancy stayed November 29, 2009

"The hotel upgraded our room to the junior presidential suite for only $20.00. The view from our room was spectacular. Well worth it."

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9 out of 10 | Verified Guest stayed October 25, 2009


8 out of 10 | Jason stayed September 17, 2009

"The rooms were great and the breakfast was unbelievable. I wish the rooms were a little more updated. Such things as televisions, the availability of channels and movies and also the video game options."

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9 out of 10 | Kimberly stayed August 16, 2009

"The hotel is amazing!! The only thing I would have to warn you about is the elevators. They can be a little slow in the morning during breakfast. We would wait about 1/2 hr each morning for an elevator. You could always use the stairs...which would be faster but we were lazy :)"

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7 out of 10 | Linda stayed March 17, 2006

"Elevator service was very frustrating, but noted you are installing another one to assist - very good idea. Valet service was terrible! I would not come back to the hotel because of how slow it was to get my car which I needed if I wanted to go anywhere b/c it wasn't walking distance to downtown. Worst valet I've ever had to experience AND to add insult to injury I was forced to pay for it ($20.00) because there was no on-site parking. Why not offer a client, valet at the charge or free parking? I hated that service was forced on you."

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9 out of 10 | Verified Guest stayed February 11, 2006


10 out of 10 | Verified Guest stayed February 11, 2006


9 out of 10 | Roger stayed October 13, 2005

"Everything was perfect. I was accompanied on this trip by my daughter of 15 year old daughter. She also loved it and all of my requests were granted. I had originally booked a regular room which was upgraded tp a wuite on the 31st floor with a beautiful view of both (U.S. and Canadian Falls). I am looking on revisiting the Niagara Falls in the Futurel; and I will only stay @ The Embassy Suites. Even as a US government contractor in Iraq the price was very reasonable and affordable. Also it was nice to be provided with FREE buss transportation to all of the sites and business sections in Niagara Falls. Thank You very for the wonderful stay and it is one that we will never forget. Roger & SW from Iraq"

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10 out of 10 | Cornelius stayed October 05, 2005

"The view was incredible - we could have stayed in our room the whole time. The room wasclean, fresh. The front desk was most helpful - Travelocity had not sent in our reservation but thye helped us, put us in one room for one night, changed to what we had reserved the second night. Breakfast was bountiful, but a bit boring. You could switch between pancakes and waffles, or have different muffin or sweetroll. I didn't thing the piles of already toasted bread was appetizing. The coffee wasn't great. Service was very attentive the first day, non-existant the second. The manager's reception was generous and nice. Lobby is gorgeous. Other workers - cleaning, maintenance, etc were pleasant. It's always nice for someone to smile and say hello. It's surprising how few people actually do this. Please keep your staffd doing this. It makes guests feel at home."

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8 out of 10 | Verified Guest stayed August 03, 2005


9 out of 10 | Tony stayed August 02, 2005


5 out of 10 | Verified Guest stayed July 24, 2005


4 out of 10 | Irina stayed July 09, 2005


10 out of 10 | Erich stayed May 12, 2005

"Great place! I will be back."

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9 out of 10 | Heimo stayed October 22, 2004


9 out of 10 | Esther stayed July 02, 2004

"Amazing view !!"

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Map Marker Embassy Suites by Hilton Niagara Falls Fallsview Hotel
6700 Fallsview Boulevard, Niagara Falls, ON