Overlooking the Falls, Embassy Suites by Hilton Niagara Falls is geared towards business or vacation travellers who require a hotel with meeting/banquet space, on-site dining and an indoor pool near the Falls. It is also an excellent choice for travellers looking for a view of the Falls; this hotel made our list of top hotels overlooking Niagara Falls
Each of the hotel's smoke-free rooms comes equipped with air conditioning, cable TV, a coffeemaker, a mini-fridge, a hair dryer and an iron and ironing board. Rooms with a view of the Falls, a microwave or kitchenette, a sitting area and sofabed, a jetted tub and/or a fireplace are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is in additional $9.95 per device, per day.
Hotel amenities include an indoor pool and hot tub, a 24-hour fitness centre, 19,000 square feet of meeting/banquet space, a 24-hour business centre (with free Wi-Fi), guest laundry, an elevator, a free hot breakfast and on-site dining at The Keg and TGI Fridays, which both serve lunch and dinner daily. Valet-only parking is available for $35 per day. Pets are not permitted.
Skylon Tower is about an 8-minute walk away, while Canada One Factory Outlets can be found 11 minutes away by car. Clifton Hill is roughly a 6-minute drive from the hotel and Niagara District Airport (YCM) is an 18-minute drive away. (All travel time estimates: Google Maps)
All property details verified by a front desk agent, May 23, 2014
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, breakfast, rooms and location.
Many guests complimented the hotel's staff, finding them friendly, helpful, efficient and professional. One patron noted, "The entire staff was very willing to accommodate your needs from the housekeepers to the front desk to the many folks in the restaurant".
The hotel's free breakfast was praised by numerous reviewers. They described it as fabulous, delicious and amazing, with many hot and cold choices.
Several lodgers were pleased with their accommodations at the hotel. They found their rooms to be clean, well equipped and spacious, with great views of the falls and comfortable beds. A few guests had complaints about their rooms, however (see below).
The hotel's location was enjoyed by several travellers, who found it close to restaurants, the Falls, attractions, a movie theatre, Clifton Hill and Niagara-on-the-Lake.
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the added costs and rooms.
Some guests complained about the added costs they incurred while staying at the hotel. They found the extra Wi-Fi fee to be unnecessary and the parking charges to be expensive.
Although the majority of reviewers were pleased with their clean and well-equipped rooms, a few guests had complaints. They reported small-sized showers, worn carpets, dated decor and noise transfer from guests in adjacent rooms.
A few guests complained about rude staff at this hotel.
TripAdvisor.com guest reviews ranked the hotel #18 of 138 Niagara Falls hotels with an average rating of 4 out of 5 from 3,913 reviews.
guest reviews rated the hotel 4.3 out of 5 with a 94% recommendation rate from 3,046 reviews.Booking.com
guest reviews rated the hotel 8.3 out of 10 from 449 reviews.The author corresponded with the hotel on May 23, 2014 to verify some information.