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Historic Niagara Falls hotel attached to casino & waterpark, with fallsviews & jacuzzi rooms

Pros
  • Guests who booked the larger rooms with the better fallsviews and larger windows seemed to be pleased
  • Location was well liked, close to attractions, the waterpark and restaurants
  • The Rainbow Room restaurant was very well liked and had great falls views
  • Staff were friendly and helpful said guests
Cons
  • Mandatory resort fee of $15.95 per room, per night
  • Self-parking costs $29 per day
  • Guests often complained of small rooms and bathrooms
  • Guests complained of extra charges, resort fee and tourism tax
  • Some found the hotel dated, with hard beds, noise transfer and poor views
  • Guests often felt the hotel did not provide enough value for the price
  • Wi-Fi received lower scores in the online surveys
Editor's Analysis
Updated Jun 17, 2016
Overview
This older hotel is well located just across from the Rainbow Bridge, a 6-minute walk from Clifton Hill attractions and connected to Casino Niagara and Fallsview Indoor Water Park.

The smoke-free and pet-free hotel has 234 rooms over 12 floors. All rooms include Wi-Fi (included in resort fee), a 32" flat screen TV with pay-per-view movies and Nintendo video games, a coffeemaker, a desk, an iron and ironing board, a hairdryer and climate control. Rooms are furnished with 2 double beds, 1 queen bed or 1 king bed. Room extras include floor-to-ceiling windows, a sofa, a double jacuzzi and a balcony. Mini-fridges are available at an extra charge of $25 per stay.

Self-parking is $29 per night. A mandatory resort fee of $15.95 includes in-room coffee, tea, bottled water, phone calls, Wi-Fi plus fitness centre and pool access.

The Rainbow Room by Massimo Capra overlooks the Falls on the 10th floor and offers breakfast, lunch and dinner plus room service. Starbucks is also on site.

Hotel amenities include an indoor pool, a kiddie pool, a hot tub, a sauna, a fitness centre, a business centre, concierge services, safety deposit boxes, and meeting rooms. 

The Rainbow Bridge is directly across from the hotel and Hornblower Niagara Cruises is a 9-minute walk away. Skylon Tower is 17 minutes away on foot. Journey Behind the Falls is a 23-minute walk. Marineland is a 10-minute drive and Canada One Factory Outlets is an 8-minute drive away. (All travel times: Google Maps)

Confirmed with the front desk on June 16, 2016: parking and resort fees, no in-room safes but safety deposit boxes at the front desk, 2-bedroom suites at this hotel have no living room
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The Good
Guests who liked the hotel usually found it well located and enjoyed the views of the falls and the dining on site.

The location was very well liked. It was an easy walk to the viewpoints of the falls, Clifton Hill, the waterpark, the casino, restaurants and shopping. 

The hotel itself was an attraction to some. Guests often appreciated the sense of history and nostalgia it provided, along with its unique character. One recent guest said it resonates with nostalgia.

Some guests really liked the restaurants. The Rainbow Room and Jamie Kennedy at the attached Sheraton were well regarded for providing great views of the falls and excellent dining.

The staff did a good job. Guests found them hospitable and helpful in solving guest issues.

Although somewhat dated, guests who booked the larger rooms usually found the rooms comfortable and well cleaned and some guests enjoyed having a balcony or jacuzzi. Views of the falls were often pleasing to guests.
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The Bad
Positive reviews seemed to outnumber the negative reviews online, but there were still a lot of guests who were dissatisfied with some aspect of the hotel.

The hotel was older and some guests found their rooms and bathrooms small and cramped especially if 4 persons were staying in the room or if couples were travelling with children. Guests who had a king bed, sometimes complained that it was really 2 single beds pushed together which made it uncomfortable. 

Other recent room complaints included: no bathroom fan, no surface to set down toiletries in the bathroom, no towel rack next to the sink, tiny closet, no blackout blinds, no heat in the room, room uncomfortably warm with no AC turned on, room smelled musty, hard beds, windows blurry and foggy, small windows, stained carpet, electrical outlets not easy to find and access, and queen beds were smaller than normal. 

Odours travelled into the rooms. Guests could smell chlorine from the 3rd floor pool on the 4th floor and cooked food odours in rooms above the restaurant.

Noise was sometimes an issue. Guests could hear their neighbours, in-room heaters or A/C units, the elevator and music from the parking garage.

Some complained of extra charges and poor value. They cited extra fees for a mini-fridge in the room, a resort fee, parking and a tourism tax. Some guests reported being unable to remove the voluntary tourism fee at the desk.

Although many enjoyed the views of the falls from this hotel, guests also noted that the falls appeared more distant than from the views at other hotels that had been built closer to the falls. Also, some guests had disappointing views overlooking store roof tops, brick walls, roof top air conditioners and the parking lot.

Some guests felt the hotel needed better upkeep and better amenities. They complained of very old elevators that could not handle the load during peak periods, a hot tub in the pool area that was only warm with poorly working jets and rooms with amenities that did not work or were broken.
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Show Sources
Sources
Booking.com guest ratings averaged to 7.4 points out 10 and the site had 472 reviews.

TripAdvisor.com guest ratings averaged to 4 points out of 5 and the hotel ranked #26 of 134 hotels in Niagara Falls based upon 1,532 reviews.

Expedia.ca guest ratings averaged to 3.7 points out of 5 and the site had 1,412 reviews.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
Guest Reviews
7.5
Good
#
44 / out of 109
hotels in Niagara Falls

Rated 7.5/10 based on 5820 reviews

Ranked #44 out of 109 hotels in Niagara Falls

5820
Map Marker Crowne Plaza Hotel-Niagara Falls/Falls View
5685 Falls Avenue, Niagara Falls, ON